Archives: Solution Manual

Chapter 9 Solutions 105 9.18 Claim Denial: Raising a Stink About Charge for Smoking in the Room (Objs. 1-4) Current date Mr. Trevor H. Taylor 580 Lottie Street Bellingham, WA 98225 Dear Mr. Taylor: Metropol Grand Hotel is committed to […]

92 Chapter 9 Solutions to Activities Zooming In: Applying Your Skills at Carnival Corporation Current date Dear Carnival Guest: Important Cancellation Notice – Carnival Starlight 01/16/2014, 01/23/2014, and 01/30/2014 Following well-publicized incidents aboard Carnival-owned cruise ships that involved engine-room fires, […]

3. Explain the components of effective negative messages, including opening with a buffer, apologizing, showing empathy, presenting the reasons, cushioning the bad news, and closing pleasantly. 4. Apply effective techniques for refusing typical requests or claims as well as for […]

9.8 Document for Analysis: Hackers Hijack E-Mail Addresses To: Kara Khalial <kkhalial@coastal.net> From: Janice Small <jsmall@princetonpayment.org> Subject: Customer Security Incident at Princeton Payment Systems Cc: Bcc: You are receiving this e-mail because of a recent incident at Princeton Payment Systems […]

9.7 Document for Analysis: Saying No to Time Off for Newborns in Need To: Amanda Fox <afox@financialsolutions.com> From: Gabriel Lugo <glugo@financialsolutions.com> Subject: Your Request for Time Off Cc: Bcc: Amanda, Everyone here at Financial Solutions appreciates the splendid work you […]

9.6 Document for Analysis: Claim Denial – No New Droid for You To: Lynda Brownsmith <lbrownsmith@aol.com> From: Michael Quinn <mquinn@unitedservice.com> Subject: Replacing Your Damaged Droid Cc: Bcc: Dear Ms. Brownsmith: As you have done, many of our customers purchase the […]

9.5 Document for Analysis: Nuptials Nixed at Napa Inn Current date Ms. Heather Herreira 1180 Blossom Hill Road San Jose, CA 95118 Dear Ms. Herreira: Thanks for your inquiry regarding weddings at the Napa Valley Inn, one of the most […]

78 Chapter 8 Solutions Here at Campmor we use an automated résumé-tracking system for documents submitted on paper. Our system, called SmartTrack, helps us organize, screen, and process all incoming hard- copy résumés. You may wish to follow these suggestions […]

63 Chapter 8 Solutions to Activities Zooming In: Applying Your Skills at Highpoint Current date Mr. Martin L. Pritchett President, Pritchett Consulting 114 Walnut Street Harrisburg, PA 17101 Dear Mr. Pritchett: It was a pleasure speaking with you earlier today, […]

vendors, government officials, and others. Letters are important when a permanent record is required, when confidentiality is critical, when formality or sensitivity is essential, and when a persuasive presentation is important. Positive messages are those that follow the direct strategy […]

8.6 Document for Analysis: Direct Claim (Obj. 3) Current date Mr. John Lear Regional General Manager Apex Car Rentals 4510 Cyprus Street Denver, CO 80246 Dear Mr. Lear: We are asking you to help us retrieve $60 from your Colorado […]

8.5 Document for Analysis: Instructions Date: Current To: Faculty and Staff From: Michael Love <mlove@valleyviewpd.gov> Subject: Tips to Prevent Card Skimming at ATM Machines Cc: Bcc: Faculty and Staff, Card skimming occurs at ATM machines when small imaging devices capture […]

8.4 Document for Analysis: Direct Response Date: March 4, 2015 To: Helen Lazar, CEO From: Gilbert S. Luce Subject: Chatter—A Potential Alternative to Facebook and Twitter Here is my brief report in response to your request that I research alternatives […]

8.3 Document for Analysis: Direct Request To: ExEngine Manager List From: Paula Parker <paula.parker@exengine.com> Subject: Answering Questions to Address E-Mail Problem Cc: Bcc: Managers, Please help us address the problem of excessive e-mail by answering the questions below. Your ideas […]

Because we are now authorized to hire new employees, we have scheduled five promising candidates who can help you with your team projects. They are scheduled for interviews on the following dates: May 5 Conference Room May 9 Office 22 […]

In addition, this chapter introduces podcasts, wikis, and blogs. Any applications that do not require a human presence (e.g., certain training videos) lend themselves to podcast recordings that users can stream or download on demand. Wikis enable far-flung team members […]

entries are full of typing mistakes and colloquialisms or slang. Unsuited as they are in any customer-service situation, they are particularly unlikely to be understood by a customer with limited English skills. The informality of the rep would probably annoy […]

7.3 Document for Analysis: Troubling Internship Program To: Joshua Turck <joshua.turck@bayside.com> From: Sable Johnson <sable.johnson@bayside.com> Subject: Meeting to Discuss Internship Program Cc: Bcc: __________________________________________________________________________ Based on your inquiry, I would like to meet with you and the vice president to […]

7.2 Document for Analysis: Poor Memo Describing Social Media Brown Bag Lunch Talk Date: Current To: Byron Hobbes From: Amy Thompson Subject: Social Media As you requested, I have prepared a short program on using social media responsibly. A summary […]

7.1 Document for Analysis: Wordy, Woeful E-Mail To: Department Managers From: Mellanie Mankin <mmankin@rockstudios> Subject: Interviewing Five Employment Candidates Cc: Bcc: Good morning, department managers, Because we are now authorized to hire new employees, we have scheduled five promising candidates […]

• Spices. Consumers are appreciating more highly spiced foods and hot sauces. Spicy Thai and other ethnic dishes are growing in popularity. • Freshness. As consumers become more knowledgeable and more discriminating, they are demanding fresher ingredients. • Tasty food […]

3. Enhance readability by understanding document design including the use of white space, margins, typefaces, fonts, numbered and bulleted lists, and headings. 4. Recognize proofreading problem areas, and apply effective techniques to catch mistakes in both routine and complex documents. […]

• Help you listen to what consumers are saying • Create referral business • Provide a built-in audience Social media on the Web today is a logical extension of what people have been doing for centuries: communicating! Whether you are […]

2. Post security signs. Amateur thieves are often deterred by signs on windows and doors. 3. Install space alarms. These sensors look down over protected areas. The sensors can activate bells or lights, thus scaring off intruders. After reading the […]

6.12 Document for Analysis: Poor E-Mail Message Re PowerPoint To: Sanders Watson <swatson @circa.com> From: Monique Vance <mvance@circa.com> Cc: Subject: Avoiding Death by PowerPoint Sanders, As you requested, I attended a seminar about presentation techniques. You suggested that I might […]

6.11. Document for Analysis: Ineffective E-Mail Suggestion to Boss To: Roger M. Karjala <r.m.karjala@firstbank.com> From: Keiko Kurtz <k.kurtz@firstbank.com> Subject: Suggestion for Improving Customer Relations Cc: Bcc: Roger, Because you asked for suggestions on how to improve customer relations, I am […]

a. 1 b. 3 c. 2 d. 2 e. 4 weddings now represent a major income source. b. Fragment. Revision: About 2,000 weddings are held yearly, which is twice the number just ten years ago. c. Comma splice. Revision: Weddings […]

58 Chapter 5 LECTURE NOTES Organizing and Drafting Business Messages CHAPTER SYNOPSIS This chapter explains how to carry out the second phase of the writing process: researching, organizing, and drafting. First, before writing, a businessperson collects relevant information, which helps […]

5.12 Document for Analysis: Weak E-Mail Message Dangling modifiers: Sentences 3, 11, 17 Passive voice: Sentences 1, 4, 5, 11, 12, 13, 17 Fragments: Sentences 8, 14, 16 Suggested Revision Dear Mr. Long: 1You probably chose 24-Hour Gym here in […]

© 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website […]

3. Analyze the purpose of a message, anticipate its audience, and select the best communication channel. 4. Employ expert writing techniques such as incorporating audience benefits, the “you” view, conversational but professional language, a positive and courteous tone, bias-free language, […]

4.7 Document for Analysis To: All Employees From: Sybil Montrose <smontrose@syracuse.com> Cc: Subject: Implementing Revised E-Mail and Internet Policy Attached: Revised E-Mail and Internet Policy Effective immediately, we will be implementing a revised policy regarding e-mail and Internet use. This […]

to apologize for the tweet as “poorly timed and absolutely inappropriate.” Lesson: Don’t exploit bad news. Better yet, avoid it. When addressing current events, separate them from advertising and keep your posts professional. b. The comedian and Aflac spokesperson tweeting […]

31 Chapter 3 helps students prepare for successful intercultural communication by presenting the characteristics of culture including individualism, formality, communication style, and time orientation. The chapter explains the effects of ethnocentrism, tolerance, and patience in achieving intercultural proficiency and identifies […]

mentioned such as “must be able to coordinate communications and work with staff, customers, vendors, independent contractors, writers, and designers”; “must provide daily project– management coordination across multiple project-related activities”; “must be a self-starter, highly motivated, well organized, and detail […]

the team. This chapter also describes effective practices for planning and participating in virtual meetings. To familiarize students with the latest technologies used to connect employees around the globe, Chapter 2 describes the tools used to connect virtual teams, including […]

© 2015 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website […]

2. Identify the tools for success in the hyperconnected 21st-century workplace, and appreciate the importance of critical-thinking skills in the competitive job market of the digital age. 3. Describe significant trends in today’s dynamic, networked work environment, and recognize that […]

includes a call to action and a deadline. Improve the organization by chunking similar material together. What questions must be answered? What tasks should be performed? Make it easy for receivers to respond by “down editing,” i.e., returning the message […]

1 Name:_______________________ (50 minutes) CSCI 1302 OO Programming Armstrong Atlantic State University Instructor: Y. Daniel Liang Answer: Yes. Answer: No. try ( ObjectOutputStream output = new ObjectOutputStream( new FileOutputStream(“test.dat”))) { output.writeObject(new int[]{1, 2, 3, 4, 5}); output.writeObject(new java.util.Date()); output.writeDouble(5.5); Part […]

Part 3, Videos, Teams, and More 12 ANALYTICAL REPORT GROUP ACTIVITIES Because collaborative analytical reports vary considerably in content, length, and complexity, the following list of activities can serve as a guideline for planning the sequence of activities involved in […]

1 Name:_______________________ (50 minutes) CSCI 1302 OO Programming Georgia Southern University (Armstrong) Instructor: Dr. Y. Daniel Liang public static void main(String[] args) { Number x = new Integer(3); System.out.println(x.intValue()); System.out.println(x.compareTo(new Integer(4))); } public void m2() { m1(); } public void […]

VIDEOS, TEAMS, AND MORE VIDEO DISCUSSION GUIDE Four videos accompany Guffey’s Business Communication: Process and Product, 8e. These 7- to 12- minute videos provide a visual learning experience to help students succeed in today’s rapidly changing workplace. These videos are […]

1 Sample Final Exam for CSCI 3230 (Java) Covers Chapters 18-29 FINAL EXAM AND COURSE OUTCOMES MATCHING COURSE OUTCOMES Upon successful completion of this course, students should be able to 1. design recursive solutions. 2. analyze algorithm complexities. Here is […]

Part 2, Course Planning 38 TIPS FOR EFFECTIVE ONLINE TEACHING If you are offering your business communication online, check with your college to learn what resources and training are offered to online instructors. You should also do research to learn […]

1 Sample Final Exam for CSCI 1302 FINAL EXAM AND COURSE OUTCOMES MATCHING COURSE OUTCOMES Upon successful completion of this course, students should be able to 1. understand OO concepts: encapsulation, inheritance, polymorphism, interfaces, abstract classes Here is a mapping […]

Part 2, Course Planning 21 14-Week Course Workplace Communication, Short Written Report, and Employment Communication Three 50-minute class meetings a week (42 total class meetings) In a 14-week course with a total of 42 class meetings, you could cover e-mail […]

1 Sample Final Exam for CSCI 1301 (Java) Covers chapters 1-8 FINAL EXAM AND COURSE OUTCOMES MATCHING COURSE OUTCOMES Upon successful completion of this course, students should be able to 1. analyze and design strategies for solving basic programming problems. […]

1 COURSE PLANNING LEARNING OBJECTIVES As students complete the textbook chapters, they will be able to • Discuss and appreciate the importance of the communication processes and skills, critical thinking, and ethics in today’s increasingly interconnected and digital workplace. • […]

1 Solutions for UML Class Diagrams Chapter 9 Exercise 9.1: Rectangle Rectangle width: double height: double Rectangle() Rectangle(width: double, height: double) getArea(): double getPerimeter(): double Constructs a default rectangle. Constructs a rectangle with the specified width and height. Returns the […]