9.6 Document for Analysis: Claim Denial – No New Droid for You
To: Lynda Brownsmith <lbrownsmith@aol.com>
From: Michael Quinn <mquinn@unitedservice.com>
Subject: Replacing Your Damaged Droid
Cc:
Bcc:
Dear Ms. Brownsmith:
As you have done, many of our customers purchase the Peace of Mind Plan to insure their valuable
smartphones for theft, loss, and malfunction. The low fee of $5.99 a month is a wise investment in
protecting your expensive device.
Although fairly sturdy, today’s smartphones are very sophisticated electronic gadgets that require proper
care and handling. The Peace of Mind Plan is designed for the most common incidents smartphone
owners experience, such as when their devices are stolen, lost, or defective. In addition, all our cellular
phones are backed by a one-year manufacturer’s warranty against manufacturing defects. Under the Peace