6.13 Document for Analysis: Poor Response to Customer Inquiry Re Improving Security
Dear Mr. Perez:
At your request I am sending you the attached materials about improving security in your
business. To improve your after-hours security, you should first decide what must be protected.
You are probably concerned about your electronic equipment and about company data.
Because we feel you will want to protect both equipment and data, we can suggest a number of
prudent steps to deter crime. First, install defensive lighting. Our lighting expert can design both
Alternate Revision for Activity 6.13
Dear Mr. Perez:
At your request, I am sending you the attached materials about improving security in your
business. To improve your after-hours security, you should first decide what must be protected.
You are probably concerned about your electronic equipment and about company data.
Because we feel you will want to protect both equipment and data, we suggest the following
three steps to deter crime:
1. Install defensive lighting. Our lighting expert can design both outside and inside lighting.