A Framework for Human Resource Management 7th Edition

A Framework for Human Resource Management, 7e (Dessler) Chapter 1 Managing Human Resources Today 1) ________ maintain contact within the community and publicize openings. A) Job Analysts B) EEO representatives C) Recruiters D) Compensation managers Answer: CDiff: 2 Page Ref: 5 Answer: CDiff: 2 Page Ref: 5 Answer: C Diff: 2 Page Ref: 5 Objective: Chapter objective 1 2)

44) Which of the following is NOT a factor changing the environment of HRM? A) demographic trends B) economic trends C) "generation Y" D) All of the above. Answer: DDiff: 2 Page Ref: 7-10 Answer: DDiff: 2 Page Ref: 7-10 Answer: D Diff: 2 Page Ref: 7-10 Objective: Chapter objective 2 45) All of the following are new HRM skills

A Framework for Human Resource Management, 7e (Dessler) Chapter 2 Managing Equal Opportunity and Diversity 1) The ________ Amendment to the U.S. Constitution states, "no person shall be deprived of life, liberty, or property, without due process of the law." A) First B) Fifth C) Tenth D) Thirteenth Answer: BDiff: 2 Page Ref: 29 Answer: BDiff: 2

B) the defense attorney C) the employer D) the EEOC office Answer: C Diff: 1 Page Ref: 32 Objective: Chapter objective 1 44) If race, color, religion, sex, or national origin is a motivating factor in a termination, but the employee would have been terminated for failure to perform anyway, a ________ exists. A) third defense option B)

83) According to the Equal Pay Act, management must pay workers the same under all circumstances. Answer: FALSEDiff: 1 Page Ref: 29 Answer: FALSEDiff: 1 Page Ref: 29 Answer: FALSE Diff: 1 Page Ref: 29 Skill: AACSB: Reflective Thinking Objective: Chapter objective 1 84) When a job involves an equivalent amount of skills, effort, and responsibility then

A Framework for Human Resource Management, 7e (Dessler) Chapter 3 Personnel Planning and Recruiting 1) ________ is the procedure through which one determines the duties associated with positions and the characteristics of people to hire for those positions. A) Job description B) Job specification C) Job analysis D) Job context Answer: CDiff: 1 Page Ref: 60 Answer:

45) ________ are special employment agencies retained by employers to seek out top-tier management talent for their clients. A) State-run employment agencies B) Temporary agencies C) Executive recruiters D) Job banks Answer: CDiff: 2 Page Ref: 79 Answer: CDiff: 2 Page Ref: 79 Answer: C Diff: 2 Page Ref: 79 Objective: Chapter objective 5 46) Executive recruiters are also called

17 Copyright 2013 Pearson Education, Inc publishing as Prentice Hall 73) Recruitment efforts should be an integral part of a firm's strategic planning process. Answer: TRUEDiff: 3 Page Ref: 74 Answer: TRUEDiff: 3 Page Ref: 74 Answer: TRUE Diff: 3 Page Ref: 74 Objective: Chapter objective 5 74) Some job descriptions have a "standards of performance" section. Answer: TRUEDiff:

A Framework for Human Resource Management, 7e (Dessler) Chapter 4 Testing and Selecting Employees 1) Hiring workers who have criminal backgrounds without proper safeguards is considered ________. A) improper hiring B) negligent hiring C) appropriate depending upon the job D) negligent intent Answer: BDiff: 2 Page Ref: 101 Answer: BDiff: 2 Page Ref: 101 Answer: B Diff: 2 Page

40) Tests that measure a range of abilities including memory, vocabulary, verbal fluency, and numerical ability are called ________ tests. A) aptitude B) intelligence C) achievement D) comprehensive Answer: BDiff: 1 Page Ref: 107 Answer: BDiff: 1 Page Ref: 107 Answer: B Diff: 1 Page Ref: 107 Objective: Chapter objective 2 41) Jack is being tested

Answer: TRUE Diff: 2 Page Ref: 109 Objective: Chapter objective 2 88) Computerized and online testing can only be done with esoteric, unconventional tests. Answer: FALSEDiff: 2 Page Ref: 109 Answer: FALSEDiff: 2 Page Ref: 109 Answer: FALSE Diff: 2 Page Ref: 109 Skill: AACSB: Reflective Thinking Objective: Chapter objective 2 89) The in-basket exercise is a personality test exercise. Answer:

A Framework for Human Resource Management, 7e (Dessler) Chapter 5 Training and Developing Employees 1) Employee ________ provides new employees with the basic background information required to perform their jobs satisfactorily. A) recruitment B) selection C) orientation D) development Answer: CDiff: 1 Page Ref: 132 Answer: CDiff: 1 Page Ref: 132 Answer: C Diff: 1 Page Ref: 132 Objective: Chapter

43) The ________ process includes improving the firms future performance and make sense in terms of the firms strategy and goals. A) management development B) management skills inventory C) action planning D) performance support Answer: ADiff: 2 Page Ref: 144 Answer: ADiff: 2 Page Ref: 144 Answer: A Diff: 2 Page Ref: 144 Objective: Chapter objective 4 44) Which

71) Overcoming resistance is perhaps the hardest part of leading a change. Answer: TRUEDiff: 2 Page Ref: 148 Answer: TRUEDiff: 2 Page Ref: 148 Answer: TRUE Diff: 2 Page Ref: 148 Objective: Chapter objective 5 72) Technology hampers efforts at orienting employees. Answer: FALSEDiff: 1 Page Ref: 132 Answer: FALSEDiff: 1 Page Ref: 132 Answer: FALSE Diff: 1 Page Ref:

A Framework for Human Resource Management, 7e (Dessler) Chapter 6 Performance Management and Appraisal 1) The process of evaluating an employee's current and/or past performance relative to his or her performance standards is called ________. A) recruitment B) employee selection C) performance appraisal D) organizational development Answer: CDiff: 1 Page Ref: 158 Answer: CDiff: 1 Page Ref:

35) What is the fourth step in the Management by Objectives Method? A) set the organization's goals B) set departmental goals C) discuss departmental goals D) define expected results Answer: DDiff: 2 Page Ref: 166 Answer: DDiff: 2 Page Ref: 166 Answer: D Diff: 2 Page Ref: 166 Objective: Chapter objective 3 36) What is the fifth step in the

73) What is another term for 360-degree feedback? A) feedback loop B) multi-source feedback C) upward feedback D) wheel feedback Answer: BDiff: 3 Page Ref: 161 Answer: BDiff: 3 Page Ref: 161 Answer: B Diff: 3 Page Ref: 161 Skill: AACSB: Reflective Thinking Objective: Chapter objective 1 74) When conducting an appraisal interview, supervisors should do all of the following except:

A Framework for Human Resource Management, 7e (Dessler) Chapter 7 Compensating Employees 1) ________ refers to all forms of pay or rewards going to employees and arising from their employment. A) Reimbursement B) Employee compensation C) Salary D) Benefits Answer: BDiff: 1 Page Ref: 188 Answer: BDiff: 1 Page Ref: 188 Answer: B Diff: 1 Page Ref: 188 Objective: Chapter

39) What is the purpose of the wage curve? A) to show the relationship between the value of the job as determined by one of the job evaluation methods and the current average pay rates for your grades B) to equate jobs of approximately equal difficulty or importance as established by job

Objective: Chapter objective 4 21 Copyright 2013 Pearson Education, Inc publishing as Prentice Hall 80) The full retirement age according to Social Security for individuals born in 1960 or later is ________. A) 62 B) 65 C) 67 D) 70 Answer: CDiff: 2 Page Ref: 209 Answer: CDiff: 2 Page Ref: 209 Answer: C Diff: 2 Page Ref: 209 Objective: Chapter objective

100) External equity refers to how fair the job's pay rate is, when compared to other jobs within the same company. Answer: FALSEDiff: 2 Page Ref: 203 Answer: FALSEDiff: 2 Page Ref: 203 Answer: FALSE Diff: 2 Page Ref: 203 Objective: Chapter objective 3 101) The Equal Pay Act focuses on three compensable factorsknow-how, problem solving,

A Framework for Human Resource Management, 7e (Dessler) Chapter 8 Ethics and Fair Treatment in Human Resource Management 1) The principles of conduct governing an individual or a group are referred to as ________. A) judgments B) norms C) ethics D) laws Answer: CDiff: 1 Page Ref: 222 Answer: CDiff: 1 Page Ref: 222 Answer: C Diff: 1 Page

Diff: 2 Page Ref: 233 Objective: Chapter objective 4 11 Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall 45) The plant closing law requires employers with ________ or more employees to give advance notification prior to closing a facility. A) 25 B) 50 C) 100 D) 150 Answer: CDiff: 1 Page Ref: 233 Answer: CDiff: 1 Page Ref: 233 Answer:

Objective: Chapter objective 1 17 Copyright 2013 Pearson Education, Inc. publishing as Prentice Hall 75) Engagement is fostered when employees understand how their departments contribute to the companys success. Answer: TRUEDiff: 2 Page Ref: 239 Answer: TRUEDiff: 2 Page Ref: 239 Answer: TRUE Diff: 2 Page Ref: 239 Skill: AACSB: Ethical Reasoning Objective: Chapter objective 6 76) Employees should be

A Framework for Human Resource Management, 7e (Dessler) Chapter 9 Managing Labor Relations and Collective Bargaining 1) About ________% of people working in the United States belong to unions. A) 5 B) 12 C) 20 D) 45 Answer: BDiff: 1 Page Ref: 247 Answer: BDiff: 1 Page Ref: 247 Answer: B Diff: 1 Page Ref: 247 Objective: Chapter objective 1 2)

49) All of the following are examples of permissible bargaining items except: A) indemnity bonds. B) use of union label. C) overtime pay. D) cafeteria prices. Answer: CDiff: 3 Page Ref: 259 Answer: CDiff: 3 Page Ref: 259 Answer: C Diff: 3 Page Ref: 259 Objective: Chapter objective 3 50) Illegal bargaining items are ________. A) a part of negotiations through

75) Right to work is a term used to describe state statutory or constitutional provisions banning the requirement of union membership as a condition of employment. Answer: TRUEDiff: 1 Page Ref: 248 Answer: TRUEDiff: 1 Page Ref: 248 Answer: TRUE Diff: 1 Page Ref: 248 Objective: Chapter objective 1 76) Pay is always the issue as

A Framework for Human Resource Management, 7e (Dessler) Chapter 10 Protecting Safety and Health 1) Each year there are roughly ________ cases of workplace accidents per 100 full-time workers in the United States. A) 1 B) 2 C) 4 D) 9 Answer: CDiff: 1 Page Ref: 274 Answer: CDiff: 1 Page Ref: 274 Answer: C Diff: 1 Page Ref:

Diff: 1 Page Ref: 291 Objective: Chapter objective 5 44) Burnout can be reduced by ________. A) hiring more employees B) removing the stressors that caused it initially C) thinking about your work D) Both B and C. Answer: DDiff: 2 Page Ref: 291 Answer: DDiff: 2 Page Ref: 291 Answer: D Diff: 2 Page Ref: 291 Skill: AACSB: Analytical Skills Objective:

72) A nice vacation once a year can eliminate burnout. Answer: FALSEDiff: 2 Page Ref: 291 Answer: FALSEDiff: 2 Page Ref: 291 Answer: FALSE Diff: 2 Page Ref: 291 Objective: Chapter objective 5 73) Depressed people tend to have worse safety records. Answer: TRUEDiff: 3 Page Ref: 291 Answer: TRUEDiff: 3 Page Ref: 291 Answer: TRUE Diff: 3 Page Ref: