54) Which third-party intervention uses a neutral third party to assist the
principals in reaching agreement?
A) fact finding
B) mediation
C) binding arbitration
D) non-binding arbitration
Skill: AACSB: Communication
Objective: Chapter objective 3
55) Mediation to ________ is used by negotiators to end an impasse.
A) assist the principals in reaching an agreement
B) study the issue in a dispute
C) determine and dictate the settlement terms
D) interpret existing contract terms
Skill: AACSB: Communication
Objective: Chapter objective 3
56) All of the following are negotiating guidelines except:
A) setting clear objectives
B) respecting the importance of face-saving for the other party
C) building a reputation for being fair but firm
D) never giving in to any demands
Objective: Chapter objective 3
57) Which intervention method listed below is the most definitive of all third-
party interventions?
A) fact finding
B) mediation
C) binding arbitration
D) interest arbitration
Objective: Chapter objective 3
58) Fact finding seeks to end an impasse by ________.
A) assisting the principals in reaching an agreement
B) studying the issue in a dispute and making a public recommendation
C) interpreting existing contract terms
D) communicating assessments of the likelihood of a strike
Objective: Chapter objective 3
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