A Framework for Human Resource Management, 7e (Dessler)
Chapter 1 Managing Human Resources Today
1) ________ maintain contact within the community and publicize openings.
A) Job Analysts
B) EEO representatives
C) Recruiters
D) Compensation managers
Objective: Chapter objective 1
2) ________ search for qualified job applicants.
A) EEO representatives
B) Job analysts
C) Recruiters
D) Training specialists
Objective: Chapter objective 1
3) ________ investigate EEO grievances.
A) EEO representatives
B) Training specialists
C) Recruiters
D) Job analysts
Objective: Chapter objective 1
4) A(n) ________ examines current organizational practices for potential action
violations.
A) EEO representative
B) training specialist
C) job analyst
D) compensation manager
Objective: Chapter objective 1
5) A(n) ________ collects detailed information about job duties.
A) EEO representative
B) job analyst
C) compensation manager
D) recruiter
1
Objective: Chapter objective 1
6) ________ use detailed information to prepare job descriptions.
A) EEO representatives
B) Compensation managers
C) Job analysts
D) Recruiters
Objective: Chapter objective 1
7) ________ develop pay grades and compensation plans.
A) Compensation managers
B) Recruiters
C) Job analysts
D) Trainers
Skill: AACSB: Reflective Thinking
Objective: Chapter objective 1
8) ________ handle the employee benefits program.
A) Trainers
B) Benefits planners
C) Compensation managers
D) EEO representatives
Skill: AACSB: Analytical Skills
Objective: Chapter objective 1
9) ________ plan training activities.
A) Training specialists
B) Corporate teachers
C) Managers
D) Job analysts
Objective: Chapter objective 1
10) ________ organize the training opportunities for a company.
A) Trainings specialists
B) Change managers
C) EEO representatives
D) Communication directors
Objective: Chapter objective 1
2
11) The ________ HR group focuses on using call centers and outsourced vendors to provide
specialized support to the company’s employees.
A) corporate
B) centers of expertise
C) transactional
D) embedded
Objective: Chapter objective 1
12) The ________ HR group focuses on assisting top management in strategic planning.
A) corporate
B) centers of expertise
C) embedded
D) transactional
Objective: Chapter objective 1
13) The ________ HR group focuses on being HR business partners to specific departments.
A) embedded
B) corporate
C) centers of expertise
D) transactional
Objective: Chapter objective 1
14) The ________ HR group operates like a specialized HR consulting firm.
A) transactional
B) corporate
C) embedded
D) centers of expertise
Objective: Chapter objective 1
15) The ________ HR group may provide specialized support for organizational change.
A) transactional
B) corporate
C) embedded
D) centers of expertise
Objective: Chapter objective 1
3
16) The ________ HR group may work with benefits specialists to provide support for
transactional HR activities.
A) corporate
B) embedded
C) transactional
D) compensation
Objective: Chapter objective 1
17) The ________ HR group operates as relationship managers for the corporation.
A) transactional
B) training
C) embedded
D) centers of expertise
Objective: Chapter objective 1
18) The ________ HR group works with the top management team to develop long range plans
for the company.
A) transactional
B) embedded
C) centers of expertise
D) corporate
Objective: Chapter objective 1
19) ________ refers to the practices and policies you need to carry out the personnel aspects of
your management job.
A) Human Resource Management
B) Labor Relations
C) Organizational Behavior
D) Organizational Health and Safety Management
Objective: Chapter objective 1
4
20) Human resource management ________.
A) comprises the concepts and techniques used to control people at work
B) is the process of organizing work activities
C) is the process of identifying countries with cheaper labor costs and relocating jobs to those
countries
D) refers to the practices and policies you need to carry out the personnel aspects of your
management job, specifically, acquiring, training, appraising, rewarding, and providing a safe,
ethical and fair environment for your company’s employees
Objective: Chapter objective 1
21) ________ is the right to make decisions, to direct the work of others, and to give orders.
A) Leadership
B) Authority
C) Delegation
D) Management
Objective: Chapter objective 1
22) All of the following are a line supervisor’s responsibilities for effective HRM except:
A) coercing other supervisors to get with the program.
B) controlling labor costs.
C) developing the abilities of each person.
D) starting (orienting) new employees in the organization.
Skill: AACSB: Reflective Thinking
Objective: Chapter objective 1
23) No manager wants to:
A) have his or her employees not performing at peak capacity.
B) hire the wrong person for the job.
C) find employees not doing their best.
D) All of the above.
Objective: Chapter objective 1
24) ________ are authorized to issue orders to other managers or employees.
A) Line managers
B) Staff managers
C) Advisory board members
D) All of the above.
Objective: Chapter objective 1
5
25) ________ are specifically responsible for assisting and advising line managers in areas like
recruiting, hiring, and compensation.
A) Human resource managers
B) Staff managers
C) Line managers
D) EEO officers
Objective: Chapter objective 1
26) Effective human resource management could include all of the following responsibilities
except:
A) placing the right person in the right job.
B) training employees.
C) controlling labor costs.
D) None of the above.
Objective: Chapter objective 1
27) All of the following are examples of human resource job duties except:
A) recruiter.
B) equal employment opportunity coordinator.
C) financial advisor.
D) labor relations specialist.
Objective: Chapter objective 1
28) Which of the following job titles indicates a position in human resources?
A) recruiter
B) training specialist
C) EEO coordinator
D) All of the above.
Objective: Chapter objective 1
29) ________ refers to the tendency of firms to extend their sales, ownership, and/or
manufacturing to new markets abroad.
A) Market development
B) Globalization
C) Export growth
D) Diversification
Objective: Chapter objective 2
6
30) Which of the following demographic issues represents a challenge for human resource
managers?
A) increasingly diverse workforce
B) aging workforce
C) increasing use of contingent workers
D) both A and B
Objective: Chapter objective 2
31) The proportion of younger workers in the workforce is projected to ________.
A) stop growing
B) decrease
C) increase at a slower rate
D) decrease at a faster rate
Objective: Chapter objective 2
32) Over the next few years, employers may face a severe labor shortage because ________.
A) there are fewer people entering the job market than there are retiring baby boomers
B) one-third of single mothers are not in the labor force
C) people are living longer
D) All of the above.
Objective: Chapter objective 2
33) What tactic will employers likely have to take to fill openings left by retiring employees?
A) instituting flexible work hours
B) hiring more women
C) rehiring retirees
D) lowering the retirement age
Objective: Chapter objective 2
34) A ________ is a company’s plan for how it will balance its internal strengths and weaknesses
with external opportunities and threats in order to maintain a competitive advantage.
A) mission statement
B) strategy
C) tactic
D) scorecard
Objective: Chapter objective 4
7
35) Strategic human resource management refers to ________.
A) formulating and executing human resource policies and practices that produce the employee
competencies and behaviors the company needs to its achieve strategic aims
B) planning the balance of internal strengths and weaknesses with external opportunities and
threats to maintain competitive advantage
C) emphasizing the knowledge, education, training, skills, and expertise of a firm’s workers
D) extending a firm’s sales, ownership, and manufacturing to new markets
Objective: Chapter objective 4
36) Which term refers to letting vendors abroad provide services for a firm?
A) external work systems
B) application service providers
C) offshoring
D) data warehousing
Objective: Chapter objective 2
37) ________ refers to the tendency of firms to extend their ownership to new markets abroad.
A) Strategic human resources
B) Trend analysis
C) Globalization
D) Outsourcing
Objective: Chapter objective 2
38) Which organization provides professional certification for human resource managers?
A) Academy of Management
B) Society for Human Resource Management
C) Academy of HR Partners
D) Association of Business Administration
Objective: Chapter objective 3
39) HR managers who pass certification exams in human resource management are
knowledgeable in all of the following aspects except:
A) strategic management.
B) information technology.
C) employee and labor relations.
D) occupational health and safety.
Objective: Chapter objective 3
8
40) The term, ________, refers to the standards someone uses to decide what his or her conduct
should be.
A) morals
B) ethics
C) autonomy
D) responsibility
Skill: AACSB: Ethical Reasoning
Objective: Chapter objective 5
41) Today over ________% (use closest percent) of the U.S. workforce is employed in producing
or delivering services.
A) 25
B) 50
C) 66
D) 75
Objective: Chapter objective 2
42) Which of the following is an example of HR management’s changing role?
A) HR managers must measurably improve organizational performance.
B) HR managers must represent the organization even when they are off the clock.
C) HR managers must be individually centered so as to ensure that there will be no favoritism.
D) None of the above.
Skill: AACSB: Reflective Thinking
Objective: Chapter objective 3
43) In today’s business environment, ________ are often the firm’s main source of competitive
advantage.
A) machines
B) highly trained and committed employees
C) superior organization
D) superior advertising
Skill: AACSB: Reflective Thinking
Objective: Chapter objective 4
9