A Framework for Human Resource Management, 7e (Dessler)
Chapter 5 Training and Developing Employees
1) Employee ________ provides new employees with the basic background
information required to perform their jobs satisfactorily.
A) recruitment
B) selection
C) orientation
D) development
Objective: Chapter objective 1
2) To improve the orientation process some firms provide their incoming
managers with ________.
A) preloaded personal digital assistants
B) disks containing discussions of corporate culture
C) a free breakfast
D) A and B only
Objective: Chapter objective 1
3) Who performs the initial orientation?
A) an HR specialist
B) the supervisor
C) Neither A nor B
D) Both A and B
Objective: Chapter objective 1
4) Orientation typically includes information on ________.
A) employee benefits
B) daily routine
C) safety measures
D) All of the above.
Objective: Chapter objective 1
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5) ________ is the continuing process of instilling in all employees the attitudes,
standards, and values that the organization expects.
A) Socialization
B) Training
C) Development
D) Orientation
Objective: Chapter objective 1
6) A successful orientation should achieve which of the following?
A) The new employee should feel welcome.
B) The new employee should understand the organization in a broad sense.
C) The new employee should have clear understanding of what is expected.
D) The new employee should begin the process of socialization.
Objective: Chapter objective 1
7) The methods used to give new or present employees the skills they need to
perform their jobs are called ________.
A) orientation
B) training
C) development
D) appraisal
Objective: Chapter objective 1
8) The first step in creating a training program is to ________.
A) assess the program’s successes or failures
B) design the program content
C) analyze employees’ training needs
D) train the targeted group of employees
Objective: Chapter objective 1,2
9) What is the second step in the training process?
A) assess the program’s successes or failures
B) present the program to a small test audience
C) design the training program
D) conduct a needs analysis
Objective: Chapter objective 1,2
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10) The third step in the training process is to ________.
A) develop the program or course
B) design the program content
C) conduct a needs analysis
D) train the targeted group of employees
Objective: Chapter objective 1,2
11) The fourth step in the training process is to ________.
A) assess the program’s successes or failures
B) present the program to a small test audience
C) conduct a needs analysis
D) implement the program or course
Objective: Chapter objective 1,2
12) What is the final step in the training process?
A) evaluate the program’s successes or failures
B) present the program to a small test audience
C) conduct a needs analysis
D) train the targeted group of employees
Objective: Chapter objective 1,5
13) Which of the following characterizes training today?
A) training is increasingly more strategic
B) training is more prevalent in the higher levels of an organization
C) training is developing a great reputation for getting results
D) training is being evaluated extensively
Objective: Chapter objective 1
14) James is currently identifying the specific job performance skills needed,
analyzing the skills of prospective trainees, and developing knowledge and
performance objectives based on the deficiencies he finds. James is working on
the ________ step in the training and development process.
A) first
B) second
C) third
D) fifth
Skill: AACSB: Analytical Skills
Objective: Chapter objective 1
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15) ________ is a detailed study of the job to determine what specific skills the
job requires.
A) Needs analysis
B) Task analysis
C) Performance analysis
D) Training strategy
Objective: Chapter objective 2
16) The process of verifying that there is a performance deficiency and
determining if such deficiency should be corrected through training or through
some other means is called ________.
A) needs analysis
B) task analysis
C) performance analysis
D) development planning
Objective: Chapter objective 2
17) Which of the following is not a source of identifying performance
deficiencies?
A) supervisor, peer, self-, and 360-degree performance reviews
B) observation by supervisors or other specialists
C) individual employee daily diaries
D) All of the above.
Objective: Chapter objective 1
18) All of the following are sources of identifying training needs except:
A) skills gapping.
B) assessment centers.
C) tests of things like job knowledge, skills, and attendance.
D) All of the above.
Objective: Chapter objective 2
19) Performance analysis means:
A) verifying that there is a performance deficiency.
B) determining whether a deficiency should be rectified through training or some
other means.
C) conducting a detailed study of the job to determine what specific skills are
required.
D) Only A and B.
Objective: Chapter objective 2
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20) ________ means having a person learn a job by actually doing it.
A) Practice
B) On-the-job training
C) Social learning
D) Modeling
Objective: Chapter objective 3
21) Which of the following training methods is the most familiar?
A) on-the-job training
B) apprenticeship training
C) informal learning
D) lectures
Objective: Chapter objective 3
22) On-the-job training can be accomplished through the use of all of the
following techniques except:
A) coaching.
B) programmed learning.
C) understudy.
D) job rotation.
Objective: Chapter objective 3
23) All of the following about teamwork or team training is true except:
A) teamwork always comes naturally.
B) team training may be used to support a new organization.
C) team training focuses on technical, interpersonal, and team management
issues.
D) All of the above.
Objective: Chapter objective 3
24) ________ is a form of management training in which trainees to learn by
making realistic decisions in simulated situations
A) Developmental solutions
B) Improvisation
C) Spontaneity
D) Quick time
Objective: Chapter objective 4
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25) In the ________ method, a manager is presented with a written description of
an organizational problem to diagnose and solve.
A) case study
B) diagnose and learn
C) action learning
D) job rotation
Objective: Chapter objective 4
26) Rebekah was hired soon after graduation and assigned to complete a
management trainee program. She will move to various jobs each month for a
nine-month period of time. Her employer is utilizing the ________ form of
training.
A) job rotation
B) understudy
C) coaching
D) special assignments
Skill: AACSB: Reflective Thinking
Objective: Chapter objective 4
27) Jack hopes to be promoted to head of his department next year. In the
meantime, he has been assigned to spend a year as assistant to the current
department head. This is an example of the ________ form of training.
A) job rotation
B) job instruction
C) coaching
D) informal learning
Skill: AACSB: Reflective Thinking
Objective: Chapter objective 4
28) A structured process by which people become skilled workers through a
combination of classroom instruction and on-the-job training is called ________.
A) job instruction training
B) understudy training
C) programmed learning
D) apprenticeship training
Objective: Chapter objective 3
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29) What percentage of learning on the job comes from informal learning?
A) 80
B) 75
C) 90
D) 45
Objective: Chapter objective 3
30) Which form of on-the-job training usually involves having a learner study
under the tutelage of a master craftsperson?
A) job instruction training
B) understudy training
C) programmed learning
D) apprenticeship training
Objective: Chapter objective 3
31) Which of the following goals is the focus of diversity training?
A) to create cross-cultural sensitivity
B) to foster harmonious working relationships
C) to improve interpersonal skills
D) All of the above.
Skill: AACSB: Multicultural and Diversity
Objective: Chapter objective 3
32) Another term for vestibule training is ________ training.
A) apprenticeship
B) computer-based
C) cubicle
D) simulated
Objective: Chapter objective 3
33) ________ training is a method in which trainees learn on actual or simulated
equipment but are trained away from the job.
A) Vestibule
B) Apprenticeship
C) Cubicle
D) Job instruction
Objective: Chapter objective 3
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34) Pilots train on flight simulators for safety, learning efficiency, and cost
savings. This is an example of ________.
A) apprenticeship training
B) on-the-job training
C) simulated training
D) programmed learning
Objective: Chapter objective 3
35) Bobby demonstrates the correct way to do a job. He is using which training
technique?
A) behavior modeling
B) demonstrational prowess
C) instruction by example
D) None of the above.
Skill: AACSB: Analytical Skills
Objective: Chapter objective 3
36) Which of the following is not a step in behavioral modeling?
A) modeling
B) role playing
C) social reinforcement
D) All of the above.
Objective: Chapter objective 3
37) ________ allows people in one location to communicate live with people in
another location.
A) Videoconferencing
B) Televising
C) Internet
D) Internet televising
Objective: Chapter objective 3
38) ________ allows trainees to use a computer-based system to increase their
knowledge and skills interactively.
A) Computer-based training
B) Point-to-point training
C) Videoconferencing
D) Telelearning
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Objective: Chapter objective 3
39) ________ is a section of an employer’s Web site that offers employees online
access to many or all of the training courses employees need to succeed at their
jobs.
A) Videospace
B) A learning portal
C) A training portal
D) None of the above.
Objective: Chapter objective 3
40) Delivering learning content on demand via electronic devices when needed is
termed ________ learning.
A) mobile
B) cell-based
C) demand driven
D) All of the above.
Objective: Chapter objective 3
41) Any attempt to improve managerial performance by imparting knowledge,
changing attitudes, or increasing skills is called ________.
A) diversity training
B) on-the-job training
C) performance improvement programs
D) management development
E) coaching
Objective: Chapter objective 4
42) ________ is the inability to handle basic reading, writing, and arithmetic.
A) Functional illiteracy
B) Illiteracy
C) Handicapped literacy
D) Redundant literacy
Objective: Chapter objective 3
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