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A Framework for Human Resource Management, 7e (Dessler)
Chapter 8 Ethics and Fair Treatment in Human Resource Management
1) The principles of conduct governing an individual or a group are referred to as
________.
A) judgments
B) norms
C) ethics
D) laws
Skill: AACSB: Ethical Reasoning
Objective: Chapter objective 1
2) Ethics refers to the ________.
A) basic beliefs about what is right or wrong
B) characteristic values, traditions, and behaviors a company's employees share
C) principles of conduct governing an individual or group
D) standards used by the organization to decide upon proper conduct
Skill: AACSB: Ethical Reasoning
Objective: Chapter objective 1
3) Morality refers to the ________.
A) basic beliefs about what is right or wrong
B) principles of conduct governing an individual or group
C) standards used by the organization to decide upon proper conduct
D) standards of behavior accepted by society
Skill: AACSB: Ethical Reasoning
Objective: Chapter objective 1
4) ________ justice refers to fair outcomes.
A) Distributive
B) Procedural
C) Interactional
D) Normative
Skill: AACSB: Ethical Reasoning
Objective: Chapter objective 1
1
5) ________ justice refers to something that is good or bad, right or wrong, better
or worse.
A) Distributive
B) Procedural
C) Interactional
D) Normative
Skill: AACSB: Ethical Reasoning
Objective: Chapter objective 1
6) Distributive justice refers to the ________.
A) fairness of the process used to arrive at a decision
B) manner in which managers conduct their interpersonal dealings with
employees
C) fairness of a decision's result
D) the degree to which managers treat employees with dignity as opposed to
abuse or disrespect
Objective: Chapter objective 1
7) Which component of justice in refers to the fairness of a process?
A) distributive justice
B) procedural justice
C) interactional justice
D) interpersonal justice
Skill: AACSB: Ethical Reasoning
Objective: Chapter objective 1
8) Procedural justice refers to the ________.
A) fairness of the process used to arrive at a decision
B) manner in which managers conduct their interpersonal dealings with
employees
C) fairness of a decision's result
D) the degree to which managers treat employees with dignity as opposed to
abuse or disrespect
Skill: AACSB: Ethical Reasoning
Objective: Chapter objective 1
9) Which of the following is not an influencing factor on ethical behavior?
A) moral disengagement
B) employees talking openly about ethics
C) managers
2
D) All of the above.
Skill: AACSB: Ethical Reasoning
Objective: Chapter objective 2
10) The Enron debacle, “It’s not the rules but what employees feel they should do
that determines ethical behavior,” is a description of
__________________________.
A) Organizational culture
B) Organizational climate
C) Organizational ethics
D) National culture
Objective: Chapter objective 2
11) Bullying involves ________.
A) Imbalance of Power
B) Repetition
C) Intent to Cause Harm
D) All of the above.
Objective: Chapter objective 2
12) Bullying can take many forms except ________.
A) spreading rumors
B) using the Internet
C) leaving people out on purpose
D) All of the above are forms of bullying.
Skill: AACSB: Ethical Reasoning
Objective: Chapter objective 2
13) Federal Express has a guaranteed fair treatment multistep program consisting
of _______________ .
A) management review
B) officer complaint
C) organizing ceremonies
D) A and B only.
Skill: AACSB: Analytical Skills
Objective: Chapter objective 3
3
14) With respect to rights and fairness, which one of the following is not true?
A An increasingly litigious workforce is a reason to be fair.
B) Many societies correctly rely solely on managers’ sense of fairness to ensure
that they do what is right by their employees
C) Laws like Title VII give employees various rights
D) Employees also have certain rights under common law.
Skill: AACSB: Ethical Reasoning
Objective: Chapter objective 2
15) The CEO of Southwest Airlines can sometimes be seen helping out at a gate,
handling luggage, and assisting cabin attendants while in flight. This is an
example of ________ to create and sustain the company's culture.
A) providing physical support
B) organizing ceremonies
C) clarifying expectations
D) using signs and symbols
Objective: Chapter objective 2
16) Capital One welcomes new employees on a designated day with balloons,
parties, and pep rallies. This is an example of ________.
A) providing physical support
B) using stories
C) using symbols
D) organizing ceremonies
Skill: AACSB: Analytical Skills
Objective: Chapter objective 2
17) Offering rewards for ethical behavior: _______________________.
A) can backfire
B) may actually undermine the intrinsic value of ethical behavior
C) can lead to promoting someone who got a big sale through devious means
D) All of the above.
Skill: AACSB: Ethical Reasoning
Objective: Chapter objective 2
4
18) Ethical behavior starts with ________.
A) moral awareness
B) moral ineptitude
C) morality
D) systemic cognitive biases
Skill: AACSB: Ethical Reasoning
Objective: Chapter objective 2
19) Under which of the following circumstances would an interview used for
selection purposes be perceived as unfair?
A) Two-way communication is used.
B) Applicant is given an opportunity to display skills.
C) Feedback is provided.
D) A personality test is administered.
Objective: Chapter objective 2
20) The purpose of ________ is to inform employees aheadof time what is and is
not acceptable behavior
A) ethics
B) norms
C) discipline
D) morality
Objective: Chapter objective 3
21) In which organizational document are an organization's rules and regulations
usually stated?
A) employee handbook
B) code of ethics
C) sexual harassment training guide
D) human resource policy manual
Objective: Chapter objective 3
22) A fair discipline process is built on which of the following?
A) rules and regulations
B) a system of progressive penalties
C) an appeals process
D) All of the above.
5
Objective: Chapter objective 3
23) All of the following is a step in discipline without punishment except:
A) issue a written reminder.
B) give a paid, one-day "decision-making leave."
C) if no further incidents purge the one-day suspension from the file.
D) None of the above.
Objective: Chapter objective 3
24) Which of the following is not a fair discipline guideline?
A) A set of clear rules and regulations.
B) A system of progressive penalties .
C) An appeals process should be part of the disciplinary process.
D) All of the above are part of a fair discipline process.
Objective: Chapter objective 3
25) Which of the following is one of the types of privacy violations upheld by
courts?
A) intrusion
B) publication of private matters
C) appropriation of an employee's name for commercial purposes
D) videotaping in the workplace
Skill: AACSB: Ethical Reasoning
Objective: Chapter objective 4
26) The most drastic step a manager can take in response to an employee offense
is ________.
A) written warning
B) warning documented in employee file
C) time off without pay
D) dismissal
Objective: Chapter objective 3
6
27) The "terminate at will" rule guiding the employment relationship has
traditionally meant that ________.
A) an employee can resign for any reason
B) an employer can fire an employee for any reason
C) contracts do not hold any real meaning in a court battle
D) Both A and B.
Objective: Chapter objective 3
28) Which of the following exceptions is not responsible for eroding the strength
of the "terminate at will" doctrine?
A) public policy exception
B) public relations exception
C) statutory exception
D) All of the above have eroded the doctrine's strength.
Objective: Chapter objective 4
29) Under the public policy exception to the termination at will doctrine, courts
have held that ________.
A) discharge is wrongful when it is against an explicit, well-established law
B) even in the absence of a written document, an implied contract existed based
on representations in the employee handbook
C) employers should not fire employees without good cause
D) persistent failure to perform assigned duties or to meet prescribed standards on
the job is reason for dismissal
Objective: Chapter objective 4
30) The exception to the termination at will doctrine that would protect an
employee from dismissal because he or she refused to break the law is called the
________ exception.
A) covenant of good faith
B) implied contract
C) public policy
D) whistle blower
Objective: Chapter objective 4
7
31) All of the following are reasonable bases for dismissal except:
A) unsatisfactory performance.
B) whistle blowing.
C) misconduct.
D) lack of qualifications for job.
Objective: Chapter objective 4
32) Which of the bases for dismissal is defined as the persistent failure to perform
assigned duties or to meet prescribed standards on the job?
A) unsatisfactory performance
B) misconduct
C) lack of qualifications for job
D) changed requirements of job
Objective: Chapter objective 4
33) Unsatisfactory performance, one of the bases for dismissal, is defined as
________.
A) the deliberate and willful violation of the employer's rules and may include
stealing and insubordination
B) an employee's inability to do the assigned work despite his or her diligence
C) the persistent failure to perform assigned duties or to meet prescribed standards
on the job
D) an employee's inability to do the work assigned because the nature of the job
has changed
Objective: Chapter objective 4
34) Which of the bases for dismissal is defined as the deliberate and willful
violation of the employer's rules and may include stealing and insubordination?
A) unsatisfactory performance
B) whistle blowing
C) misconduct
D) changed requirements of job
Objective: Chapter objective 4
35) Misconduct, one of the bases for dismissal, is defined as ________.
A) the deliberate and willful violation of the employer's rules and may include
stealing and insubordination
B) an employee's inability to do the assigned work despite his or her diligence
C) the persistent failure to perform assigned duties or to meet prescribed standards
on the job
8
D) an employee's inability to do the work assigned because the nature of the job
has changed
Objective: Chapter objective 4
36) Which of the bases for dismissal is defined as an employee's inability to do
the assigned work despite his or her diligence?
A) unsatisfactory performance
B) misconduct
C) lack of qualifications for job
D) changed requirements of job
Objective: Chapter objective 4
37 Lack of qualifications, one of the bases for dismissal, is defined as ________.
A) the deliberate and willful violation of the employer's rules and may include
stealing and insubordination
B) an employee's inability to do the assigned work despite his or her diligence
C) the persistent failure to perform assigned duties or to meet prescribed standards
on the job
D) stealing, chronic tardiness, and flat-out disobedience
Answer: B
Diff: 1 Page Ref: 230
Objective: Chapter objective 4
38) Which of the bases for dismissal is defined as an employee's inability to do
the work assigned because the nature of the job has changed?
A) unsatisfactory performance
B) misconduct
C) lack of qualifications for job
D) changed requirements of job
Objective: Chapter objective 4
39) A change in requirements of the job, one of the bases for dismissal, is defined
as ________.
A) the deliberate and willful violation of the employer's rules and may include
stealing and insubordination
B) an employee's inability to do the assigned work despite his or her diligence
C) the persistent failure to perform assigned duties or to meet prescribed standards
on the job
D) an employee's inability to do the work assigned because the nature of the job
has changed
9
Objective: Chapter objective 4
40) Which of the following is not an example of employee insubordination?
A) mutiny
B) eavesdropping
C) disrespect
D) public criticism of one's boss
Objective: Chapter objective 4
41) When an employee's dismissal does not comply with the law or with the
contractual agreement stated or implied by the firm via its employment
application forms, employee manuals, or other promises, ________ has occurred.
A) mutiny
B) insubordination
C) wrongful discharge
D) emotional hardship
Objective: Chapter objective 4
42) ________ is a systematic process by which some one who is terminated is
trained and counseled in the techniques of conducting a self-appraisal and
securing a job appropriate to his or her needs and talents.
A) An exit interview
B) Outplacement counseling
C) A job counseling fair
D) Downsizing
Objective: Chapter objective 4
43) What law requires that employers of 100 or more employees receive 60 days'
notice before closing a facility or starting a layoff of 50 people or more?
A) COBRA
B) ERISA
C) Worker Adjustment and Retraining Notification Act
D) Electronic Communications Privacy Act
Objective: Chapter objective 4
44) The plant closing law requires that employers ________.
A) provide training for new jobs for employees affected by the plant closing
B) offer employees of one year or more comparable jobs elsewhere
C) provide a severance pay of two months or more
D) notify employees 60 days in advance of the plant closing
