44) Which of the following is NOT a factor changing the environment of HRM?
A) demographic trends
B) economic trends
C) “generation Y”
D) All of the above.
Objective: Chapter objective 2
45) All of the following are new HRM skills except:
A) improving off shoring skills.
B) supplying transactional services while serving more strategic, internal consulting activities.
C) improving internal consulting skills.
D) All of the above.
Skill: AACSB: Reflective Thinking
Objective: Chapter objective 3
46) A ________ is a system that enables employees to manage their own benefits and update
their personal information.
A) company portal
B) cybernetic portal
C) formulation system
D) software based system
Skill: AACSB: Use of IT
Objective: Chapter objective 3
47) Which of the following is NOT a technology that HR managers use?
A) streaming desktop video
B) internet- and network-monitoring software
C) data warehouses
D) All of the above.
Objective: Chapter objective 3
48) Of the ten most serious ethical issues, how many were HR related?
A) six
B) ten
C) seven
D) four
Skill: AACSB: Ethical Reasoning
Objective: Chapter objective 3
10
49) Which of the following is an issue that HR managers have to deal with today?
A) managing ethics
B) managing employee engagement
C) adding value
D) All of the above.
Skill: AACSB: Reflective Thinking
Objective: Chapter objective 3
50) Workers who hold multiple jobs or are contingent or part-time are called ________.
A) disposable
B) seasonal
C) temporary
D) nontraditional
Objective: Chapter objective 3
51) HR and line managers share responsibility for most human resource activities.
Objective: Chapter objective 1
52) Ethical decisions never involve morality.
Skill: AACSB: Ethical Reasoning
Objective: Chapter objective 3
53) The individual supervisor’s HRM related duties have not changed much in many years.
Objective: Chapter objective 1
11
54) There is presently a growing need for knowledge workers.
Objective: Chapter objective 2
55) Industries in production and operation still employee the majority of the U.S. workforce.
Objective: Chapter objective 2
56) After a period of years, the trend of offshoring is steadily slowing down with many
companies bringing jobs back to the U.S.
Objective: Chapter objective 2
57) Staff managers are authorized to direct the work of subordinates and are directly in charge of
accomplishing the organization’s basic goals.
Objective: Chapter objective 1
58) The biggest demographic threat affecting employers is retirees.
Objective: Chapter objective 2
59) Human resource managers are generally staff managers.
Objective: Chapter objective 1
60) Staff managers are always someone’s boss.
Objective: Chapter objective 1
61) The inability to recruit and maintain a good workforce constitutes a bottleneck for
production.
Objective: Chapter objective 1
62) In small organizations, line managers may carry out all personnel duties without the
assistance of a human resource staff.
Objective: Chapter objective 1
12
63) Line managers can only assist and advise staff managers.
Objective: Chapter objective 1
64) Human resource managers do the following: recruiting, training, evaluating, rewarding,
counseling, promoting, and hiring employees.
Objective: Chapter objective 1
65) Supervisors do not spend much of their time on HR/personnel tasks.
Objective: Chapter objective 1
66) In the majority of firms, the task of interviewing job candidates is shared between HR and
the hiring department.
Objective: Chapter objective 1
67) With the aging of its workforce, America is facing a demographic shift as significant as the
massive entry of women into the workforce that began in the 1960s.
Objective: Chapter objective 1
68) In the IBM example in the text, “silos” were identified as a problem contributing to the
inadequacy with which different needs were served by the HR department.
Skill: AACSB: Analytical Skills
Objective: Chapter objective 1
69) As baby boomers retire from the workforce, there will be more people entering the labor pool
than leaving it.
Objective: Chapter objective 2
13
70) The SHRM Human Resource Certification exams include testing on management practices,
staffing, development, compensation, labor relations, and health and safety.
Objective: Chapter objective 3
71) Human resource managers are no longer strategic players, but instead provide transactional
support.
Objective: Chapter objective 3
72) Human resource managers must find new ways to offer traditional transactional HR services.
Objective: Chapter objective 3
73) Monitoring software has been found to be illegal for use by human resource managers.
Objective: Chapter objective 3
74) Human resource managers can complete professional certification exams to earn the SPHR
or PHR certificates.
Objective: Chapter objective 3
75) Ethical issues such as workplace safety, security of employee records, comparable work, and
employee privacy rights are all related to human resource management.
Objective: Chapter objective 3
76) Today’s trend is for HR managers to spend more time on administrative, transactional
services.
Objective: Chapter objective 3
14
77) Studies show that top managers still do NOT recognize the crucial role human resource
managers can play in achieving strategic goals.
Skill: AACSB: Ethical Reasoning
Objective: Chapter objective 3
78) A strategy is the company’s plan on how it will match its internal strengths and weaknesses
with its external opportunities and threats.
Objective: Chapter objective 4
79) List five of the practices and/or policies organizations need to carry out the personnel aspects
required for human resource management.
Skill: AACSB: Analytical Skills
Objective: Chapter objective 1
80) List five reasons why human resource concepts and techniques are important to all managers.
Objective: Chapter objective 1
15
81) Explain the difference between line authority and staff authority. What type of authority do
human resource managers have?
Skill: AACSB: Analytical Skills
Objective: Chapter objective 1
82) What are the four main ways that technology improves HR functioning?
Skill: AACSB: Use of IT
Objective: Chapter objective 3
83) Describe the trends that are influencing human resource management today.
Skill: AACSB: Reflective Thinking
Objective: Chapter objective 1
84) What are the four new ways to organize human resource services?
Skill: AACSB: Ethical Reasoning
Objective: Chapter objective 1
16
85) What are the five job duties for the human resource department?
Skill: AACSB: Analytical Skills
Objective: Chapter objective 1
86) List and explain five personnel mistakes you don’t want to make as a manager.
Skill: AACSB: Communication
Objective: Chapter objective 1
87) Why are demographic trends important to HR managers?
Skill: AACSB: Reflective Thinking
Objective: Chapter objective 2
88) Explain the concept of Strategic Human Resource Management.
Skill: AACSB: Reflective Thinking
Objective: Chapter objective 3,4
17
89) The term human capital refers to:
Objective: Chapter objective 2
90) The term ethics referes to:
Skill: AACSB: Communication
Objective: Chapter objective 3
91) What is ethics?
Skill: AACSB: Communication
Objective: Chapter objective 3
92) Explain what it means to have authority.
Objective: Chapter objective 1
18