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Objective: Chapter objective 1
17
Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall
75) Engagement is fostered when employees understand how their departments
contribute to the company’s success.
Skill: AACSB: Ethical Reasoning
Objective: Chapter objective 6
76) Employees should be engaged by providing them with reasons and methods to
satisfy customers and then rewarded for appropriate behavior.
Skill: AACSB: Ethical Reasoning
Objective: Chapter objective 6
77) Only about 21% of the global workforce is engaged, and almost 40% is
disengaged.
Skill: AACSB: Ethical Reasoning
Objective: Chapter objective 6
78) Engagement refers to being psychologically involved in, connected to, and
committed to getting one’s jobs done.
Skill: AACSB: Ethical Reasoning
Objective: Chapter objective 6
79) Offering rewards for ethical behavior is a foolproof way to ensure ethicality.
Objective: Chapter objective 1
80) One survey indicated that companies with highly engaged employees have no
higher revenue per employee.
Objective: Chapter objective 6
81) Actions that can foster employee engagement include getting a sense of
accomplishment from working at the firm
Objective: Chapter objective 6
18
82) The severity of a penalty is usually a function of the type of offense and the
number of times the offense has occurred.
Skill: AACSB: Ethical Reasoning
Objective: Chapter objective 4
83) Discipline without punishment aims to avoid a residue of ill will and promote
ongoing cooperation.
Objective: Chapter objective 3
84) Outplacement counseling is a systematic process by which a former employee
is trained and counseled in the techniques of securing a new job appropriate to his
or her needs and talents.
Objective: Chapter objective 4
85) The Worker Adjustment and Retraining Notification Act requires employers
of 100 or more employees to give 60 days' notice before closing a facility.
Objective: Chapter objective 4
86) What are the things that shape ethical behavior at work? Name four.
Skill: AACSB: Ethical Reasoning
Objective: Chapter objective 1
19
87) Discuss the ways an employer can manage dismissals effectively.
Skill: AACSB: Communication
Objective: Chapter objective 4
88) Why treat employees fairly?
Skill: AACSB: Communication
Objective: Chapter objective 1
89) A research team analyzed the tangible and intangible costs of turnover in a
call center with 31 agents and four supervisors. List three examples of tangible
and three examples of intangible costs associate with the functioning of the
department.
Skill: AACSB: Communication
Objective: Chapter objective 2
90) Name the three pillars of a fair and just discipline process.
Objective: Chapter objective 3
20
91) Define non-punitive discipline and outline the process for applying
nonpunitive discipline to gain employees' acceptance of company rules.
Skill: AACSB: Communication
Objective: Chapter objective 4
92) Explain the meaning of the "terminate at will" rule that has guided the
employee/employer relationship in the United States.
Objective: Chapter objective 5
21
