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Management Chapter 1 1 Unless a manager gets people to move beyond mechanical compliance with directions and orders, leadership has not taken place
Copyright Cengage Learning. Powered by Cognero. Page 1 1. Unless a manager gets people to move beyond mechanical compliance with directions and orders, leadership has not taken place. a. True b. False ANSWER: True RATIONALE: Leadership can also be defined […]
Management Chapter 1 2 In the basic framework for understanding leadership, group member characteristics and behavior are understood to be
Copyright Cengage Learning. Powered by Cognero. Page 14 DATE CREATED: 11/8/2017 4:06 PM DATE MODIFIED: 11/8/2017 4:06 PM 33. A major frustration facing leaders in the pursuit of conflicting goals is: a. controlling costs versus spending money. b. granting people […]
Management Chapter 1 Homework Most fast-food restaurants are staffed primarily by entry-level workers, and managing these people provides valuable leadership experience
© 2019 Cengage. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. CHAPTER 1 The Nature and Importance of Leadership The introductory chapter has several important purposes. Readers are given […]
Management Chapter 10 1 Expectancy theory is particularly useful to leaders because it emphasizes the emotional and passionate side of people
Copyright Cengage Learning. Powered by Cognero. Page 1 1. Expectancy theory is particularly useful to leaders because it emphasizes the emotional and passionate side of people. a. True b. False ANSWER: False RATIONALE: Expectancy theory deals with cognition and process. […]
Management Chapter 10 2 Donna wants to lead as an effective coach. So, with respect to the people she coaches, Donna should minimize
Copyright Cengage Learning. Powered by Cognero. Page 14 POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: 10.5 NATIONAL STANDARDS: United States – BUSPROG – Analytic STATE STANDARDS: United States – OH – DISC: Leadership Principles […]
Management Chapter 10 Homework A broad purpose of leaders applying motivation and coaching technique is to get employees involved in their work and excited about working for the organization
CHAPTER 10 Motivation and Coaching Skills The purpose of this chapter is to provide the reader with specific ideas for motivating and coaching group members. A leader is supposed to be able to inspire people. Nevertheless, influencing others through specific […]
Management Chapter 11 1 The problem-conquering solution flashes into the person’s mind at an unexpected time during the insight step of the creative process
Copyright Cengage Learning. Powered by Cognero. Page 1 1. The problem-conquering solution flashes into the person’s mind at an unexpected time during the insight step of the creative process. a. True b. False ANSWER: True RATIONALE: The problem-conquering solution flashes […]
Management Chapter 11 2 A study of leader-member exchanges and creativity among research and development specialists indicated that leader-member exchanges were
Copyright Cengage Learning. Powered by Cognero. Page 13 RATIONALE: The pet-peeve technique is a method of brainstorming in which a group identifies all the possible complaints others might have about the group’s organizational unit. POINTS: 1 DIFFICULTY: Moderate QUESTION TYPE: […]
Management Chapter 11 Homework Creative problem solving requires a broad background of information, including facts and observations. Being creative often involves combining two or more things in a new and different way
CHAPTER 11 Creativity, Innovation, and Leadership The purpose of this chapter is to assist readers in developing the creative problem-solving approach required to be an effective leader, and also to acquire knowledge about fostering creativity in the work unit and […]
Management Chapter 12 1 Department head Matt wants the department members to be convinced of the merits of a new procedure
Copyright Cengage Learning. Powered by Cognero. Page 1 1. The _____ is a leadership network aimed at doing one’s assigned task more effectively. a. strategic network b. peer leadership network c. personal network d. operational network ANSWER: d RATIONALE: The […]
Management Chapter 12 2 Anecdotes make their strongest contribution in communicating technical information and facts and figures to employees
Copyright Cengage Learning. Powered by Cognero. Page 14 33. Anecdotes make their strongest contribution in communicating technical information and facts and figures to employees. a. True b. False ANSWER: False RATIONALE: Although storytelling is an ancient art, it is more […]
Management Chapter 12 Homework Leadership networks are a response to a rapidly changing world in which interconnectedness is important because it facilitates learning and solving complex problems
CHAPTER 12 Communication and Conflict Resolution Skills The primary purpose of this chapter is to provide readers with the knowledge to develop many of the communication skills necessary for effective leadership. A secondary purpose is to explain the basics of […]
Management Chapter 13 1 A central challenge for modern organizations is for leaders at every level of a company to consider the big picture.
Copyright Cengage Learning. Powered by Cognero. Page 1 1. Strategic leadership is more concerned with goal setting than with inspiration. a. True b. False ANSWER: False RATIONALE: Strategic leadership is the process of providing the direction and inspiration necessary to […]
Management Chapter 13 2 Weston Corp., a dairy processing company, is located close to the local dairy farms from where it procures its daily inputs
Copyright Cengage Learning. Powered by Cognero. Page 14 b. getting to the market first. c. being the first to imitate a product. d. being the first company to acquire a competitor. ANSWER: b RATIONALE: It is important to get products […]
Management Chapter 13 Homework Strategic leadership deals primarily with leadership in the executive suite, yet leaders at all levels are expected to think strategically
CHAPTER 13 Strategic Leadership and Knowledge Management The purpose of this chapter is to examine the leader’s role in developing strategy, the organization’s plan for achieving its vision, mission, and goals. Strategic leadership is the process of providing the direction […]
Management Chapter 14 1 Major account executive Katrina is visiting another country, and soon discovers that her customers will not talk about business until the group
Copyright Cengage Learning. Powered by Cognero. Page 1 1. A term developed to replace diversity (with respect to organizations) is: a. exclusion. b. inclusion. c. affirmative action. d. workforce blending. ANSWER: b RATIONALE: The focus on diversity includes giving many […]
Management Chapter 14 2 Both companies and local economies benefit when those companies take the diversity initiative of purchasing from local, minority, or female-owned suppliers
Copyright Cengage Learning. Powered by Cognero. Page 15 DATE CREATED: 11/8/2017 4:26 PM DATE MODIFIED: 11/8/2017 4:26 PM 34. Both companies and local economies benefit when those companies take the diversity initiative of purchasing from local, minority, or female-owned suppliers. […]
Management Chapter 14 Homework Sensitivity to and an appreciation of cultural diversity improves working relationships. The modern leader must be multicultural because corporate success
CHAPTER 14 International and Culturally Diverse Aspects of Leadership The purpose of this chapter is to help the reader understand the leadership challenges stemming from working in international and culturally diverse environments. In addition, the reader is given many specific […]
Management Chapter 15 1 A corporate environment characterized by survival of the fittest tends to best contribute toward leadership development
Copyright Cengage Learning. Powered by Cognero. Page 1 1. Self-help is an important part of leadership development. a. True b. False ANSWER: True RATIONALE: Leadership development is often perceived in terms of education and training, job experience, and coaching. Nevertheless, […]
Management Chapter 15 2 A directly practical approach to leadership development, where leaders and potential leaders work together in groups to solve organizational problems
Copyright Cengage Learning. Powered by Cognero. Page 14 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: 15.3 – Summarize the nature of leadership development programs. NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – OH – […]
Management Chapter 15 Homework An important mechanism underlying self-development is self-awareness, insightfully processing feedback about oneself to improve personal effectiveness. Self-awareness occurs at two levels
CHAPTER 15 Leadership Development and Succession The primary purpose of this chapter is to help readers understand the nature of leadership development and succession, including the need for continuous learning. Many of the ideas in the chapter can be applied […]
Management Chapter 2 1 A synthesis of research studies suggests that when workers trust their supervisor, work satisfaction tends to be higher
Copyright Cengage Learning. Powered by Cognero. Page 1 True / False 1. The trait approach to leadership is based on the idea that effective leaders are made of the “right stuff.” a. True b. False ANSWER: True RATIONALE: According to […]
Management Chapter 2 2 Torres was recently appointed the marketing head of a cosmetics company. He has a keen interest in the cosmetics industry
Copyright Cengage Learning. Powered by Cognero. Page 15 DIFFICULTY: Easy QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: 2.3 NATIONAL STANDARDS: United States – BUSPROG – Analytic STATE STANDARDS: United States – OH – DISC: Leadership Principles TOPICS: Cognitive […]
Management Chapter 2 Homework A general personality trait in the context used here is a trait that would be observable within or outside the context of work
CHAPTER 2 Traits, Motives, and Characteristics of Leaders The purpose of this chapter is to present a comprehensive description of the personal qualities of leaders. Such a presentation does not imply that the trait theory is more valid or important […]
Management Chapter 3 1 36 The charisma of a leader can be felt outside of the organization and can directly affect market performance.
Copyright Cengage Learning. Powered by Cognero. Page 1 1. Charismatic leaders are easy-going, natural people who tend to minimize impression management. a. True b. False ANSWER: False RATIONALE: Charismatic leaders use impression management to deliberately cultivate a certain relationship with […]
Management Chapter 3 2 Marcie is a charismatic leader. When she encounters Salvatore, a work associate she met once two years ago
Copyright Cengage Learning. Powered by Cognero. Page 15 d. gear language to different audiences. ANSWER: b RATIONALE: A well-chosen analogy or metaphor appeals to the intellect, to the imagination, and to values. Charismatic leaders use visions for the important purpose […]
Management Chapter 3 Homework The various definitions of charisma have a unifying theme. Charisma is also a positive and compelling quality in a person that creates a desire in many others to be led by him or her
CHAPTER 3 Charismatic and Transformational Leadership The purpose of this chapter is to help the reader understand the nature of charismatic and transformational leadership. Although the two forms of leadership overlap, they are treated separately here because the study of […]
Management Chapter 4 1 Leadership effectiveness is typically measured by either objective data about results or subjective data about the perceptions of a leader
Copyright Cengage Learning. Powered by Cognero. Page 1 1. Leadership effectiveness is typically measured by either objective data about results or subjective data about the perceptions of a leader. a. True b. False ANSWER: True RATIONALE: Leadership effectiveness is typically […]
Management Chapter 4 2 As a CEO, Anna is respected by her subordinates because she focuses on future business opportunities
Copyright Cengage Learning. Powered by Cognero. Page 15 HAS VARIABLES: False LEARNING OBJECTIVES: 04.06 NATIONAL STANDARDS: United States – BUSPROG: Analytic STATE STANDARDS: United States – OH – DISC: Leadership Principles TOPICS: 360-Degree Feedback for Fine-Tuning a Leadership Approach KEYWORDS: […]
Management Chapter 4 Homework The Ohio State studies developed questionnaires about leaders that included self-assessments and assessments by subordinates
CHAPTER 4 Leadership Behaviors, Attitudes, and Styles The purpose of this chapter is to provide the reader with an understanding of basic leadership behavior and attitudes, as well as styles (including servant leadership). Some of the information goes back to […]
Management Chapter 5 1 Contingency theories of leadership specify the personal characteristics of the leader that will contribute to effectiveness in a wide variety of situations
Copyright Cengage Learning. Powered by Cognero. Page 1 1. Contingency theories of leadership specify the personal characteristics of the leader that will contribute to effectiveness in a wide variety of situations. a. True b. False ANSWER: False RATIONALE: Contingency theorists […]
Management Chapter 5 2 According to the normative decision model, leaders must choose a style that brings about the correct degree of
Copyright Cengage Learning. Powered by Cognero. Page 15 RATIONALE: When tough times hit, it pays to increase communication about the problems facing the company or unit, and what might be done to improve the situation. By communicating with workers throughout […]
Management Chapter 5 Homework Contingency theories specify the factors that determine which style of leadership will achieve the best results in a given situation
CHAPTER 5 Contingency and Situational Leadership After studying this chapter, the reader should have an accurate understanding of contingency theories of leadership. Although the array of contingency and situational theories may baffle the reader at first, a closer look shows […]
Management Chapter 6 1 An important goal of a rational leader is to merge the interests of all parties so that everyone benefits and the organization becomes prosperous
Copyright Cengage Learning. Powered by Cognero. Page 1 1. Ethics deals only with compliance to rules and regulations. a. True b. False ANSWER: False RATIONALE: Ethics is the study of moral obligations, or of separating right from wrong. See “Principles […]
Management Chapter 6 2 Chief financial officer Barry submits travel and expense reports that are completely genuine and encourages employees in his division
Copyright Cengage Learning. Powered by Cognero. Page 15 TOPICS: Leadership, Social Responsibility, and Creating an Ethical Organizational Culture KEYWORDS: Bloom’s: Comprehension NOTES: Digital Story: Connect DATE CREATED: 11/8/2017 4:17 PM DATE MODIFIED: 11/12/2017 5:57 AM 35. An opportunity for an […]
Management Chapter 6 Homework Ethics is the study of moral obligations, or separating right from wrong. Also, ethics are the accepted guidelines of behavior for groups or institutions
CHAPTER 6 Leadership Ethics and Social Responsibility The purpose of this chapter is to examine important issues about leadership ethics and social responsibility. The focus is on leaders rather than on a general treatment of business ethics, and includes a […]
Management Chapter 7 1 Managers who share their power with their group members actually experience an increase in their own power
Copyright Cengage Learning. Powered by Cognero. Page 1 1. Working on problems critical to the company’s success helps provide a person with power. a. True b. False ANSWER: True RATIONALE: The strategic contingency theory of power suggests that units best […]
Management Chapter 7 2 Jason takes great care to cultivate close, positive, working relationships with influential higher-ups at his organization
Copyright Cengage Learning. Powered by Cognero. Page 14 HAS VARIABLES: False LEARNING OBJECTIVES: 7.4 – Analyze the physiological and environmental factors that influence hunger and sexual behavior. NATIONAL STANDARDS: United States – BUSPROG – Analytic STATE STANDARDS: United States – […]
Management Chapter 7 Homework An obvious problem about leadership power is that it can be directed more toward self-serving behavior than the good of others including the organization and all stakeholders
CHAPTER 7 Power, Politics, and Leadership The purpose of this chapter is to provide readers with new insights into power and politics so that they can make better use of power and politics and thus lead others effectively. Chapter 8 […]
Management Chapter 8 1 To use personal magnetism as an influence tactic, the person strikes a bargain with the person to be influenced
Copyright Cengage Learning. Powered by Cognero. Page 1 1. The outcome of influence tactics are not affected by the leader’s personality traits. a. True b. False ANSWER: False RATIONALE: The leader’s personality traits affect the outcome of influence tactics. An […]
Management Chapter 8 2 A good example of ingratiation when dealing with a person you are trying to influence would be for you to
Copyright Cengage Learning. Powered by Cognero. Page 14 NATIONAL STANDARDS: United States – – BUSPROG: Reflective Thinking – BUSPROG: Reflective Thinking STATE STANDARDS: United States – OH – DISC: Leadership Principles TOPICS: Description and Explanation of Influence Tactics KEYWORDS: Bloom’s: […]
Management Chapter 8 Homework To implement this tactic, the leader uses logical arguments and factual evidence to convince another person that a proposal or request is workable
CHAPTER 8 Influence Tactics of Leaders The purpose of this chapter is to familiarize the reader with a wide range of influence tactics that he or she may need to persuade others. A secondary purpose is to sensitize the reader […]
Management Chapter 9 1 To qualify technically as a team, a work group must rely on collaboration if each member is to experience optimum achievement
Copyright Cengage Learning. Powered by Cognero. Page 1 1. To qualify technically as a team, a work group must rely on collaboration if each member is to experience optimum achievement. a. True b. False ANSWER: True RATIONALE: A team is […]
Management Chapter 9 2 Antoine, a group manager, decides to conduct personal meetings with his team members to understand how they feel about their positions on the team
Copyright Cengage Learning. Powered by Cognero. Page 15 QUESTION TYPE: Multiple Choice HAS VARIABLES: False LEARNING OBJECTIVES: 9.2 – Describe leader actions that foster teamwork. NATIONAL STANDARDS: United States – BUSPROG – Analytic STATE STANDARDS: United States – OH – […]
Management Chapter 9 Homework A role for executive-level leaders requiring separate mention is that of leading a number of teams within the organization within the organization
CHAPTER 9 Developing Teamwork The purpose of this chapter is to provide the reader with specific information about how to develop teamwork as a leader. Such information is vital in an era that glorifies the importance of teamwork. CHAPTER OUTLINE […]