1. To qualify technically as a team, a work group must rely on collaboration if each member is to experience optimum
achievement.
a. True
b. False
2. All groups are teams, but not all teams are groups.
a. True
b. False
3. It is not necessary for a leader to enable or empower group members to accomplish their work in order for a team-based
organization to flourish.
a. True
b. False
4. A group with emotional intelligence is most likely to have a strongly developed norm of teamwork.
a. True
b. False
5. Frequent informal communication tends to detract from team development because team members are distracted from
accomplishing work.
a. True
b. False
6. Generation X managers, with their emphasis on information technology and speed, tend to be autocratic managers.
a. True
b. False
7. An effective way of getting team members committed to the consensus decision is to ensure that their voices have been
heard.
a. True
b. False
8. Empowerment is fostered when a leader avoids micromanagement.
a. True
b. False
9. An e-leader is accustomed to providing leadership to people who are in different physical locations.
a. True
b. False
10. An e-leader relies heavily on information technology to accomplish the leadership aspects of his or her role.
a. True
b. False
11. Freelancers, or members of the “gig economy,” are a huge part of modern virtual teams and can be a major benefit to
many organizations if used correctly.
a. True
b. False
12. In open-book management, workers are given information about the company’s finances and strategy.
a. True
b. False
13. In a full form of open-book management, employee representatives vote on the amount of compensation paid to top-
level management.
a. True
b. False
14. Electronic brainstorming is an example of groupware.
a. True
b. False
15. Outdoor and offsite training now includes a wide variety of activities including tightrope walking, gourmet cooking as
a team, paintballing, and scavenger hunts.
a. True
b. False
16. According to the leader–member exchange model, a leader usually treats all team members alike, regardless of
grouping.
a. True
b. False
17. Positive leader–member exchanges tend to elevate the frequency of accidents because a leader is perceived as too
easygoing rather than as a disciplinarian.
a. True
b. False
18. A major factor in defining a team is that its members:
a. should submerge conflict to reach a consensus.
b. work under no stress.
c. set goals regularly.
d. must collaborate to achieve optimum results.
19. A major characteristic of a team is:
a. submerging conflicts to reach a consensus.
b. common commitment.
c. ingratiation of its members.
d. self-actualization of its members.
20. In a team-based organization, a typical role for a leader is to:
a. facilitate and support team’s decisions.
b. create an identity for all members of the team.
c. provide relaxation to the team members.
d. encourage self-actualization of team members.
21. Which of the following is a key leadership role in a team-based organization?
a. Building trust and inspiring teamwork
b. Facilitating and supporting the decisions made by members outside the team
c. Inspiring the team toward mastering political tactics
d. Establishing quality standards for each team member
22. Crystal is an external leader of a team, so she:
a. is merely a part-time member of the team.
b. is paid from the headquarters budget.
c. is not paid for her services to the team.
d. supervises the team without being a member of the team.
23. A study found that coaching and sense making by external leaders was more welcome when:
a. team members were weak and dependent.
b. team workloads were light.
c. the teams were about to be dispersed.
d. the teams faced disruptive conditions.
24. A goal contained within a team mission statement should be:
a. incongruent with organizational objectives.
b. congruent with organizational objectives.
c. at a higher level than an organizational objective.
d. at a lower level than an organizational objective.
25. Jacob is a team leader who recognizes that collaboration among members is essential to the success of his team. He
should therefore first attempt to develop:
a. a feeling of competitiveness.
b. clearly defined reporting relationships.
c. trust between everyone on the team.
d. fear between everyone on the team.
26. In the context of teamwork, _____ directly states that collaboration is better than competition.
a. cooperation theory
b. authoritarian theory
c. libertarian theory
d. charismatic theory
27. Which of the following is a characteristic of group emotional intelligence?
a. Micromanagement is critical for group emotional intelligence.
b. All group members, except for the leader, have no roles to play in developing emotional intelligence.
c. A group leader has no role in the process of developing group emotional intelligence.
d. Group efficacy also contributes to group emotional intelligence.
28. Feeling competent to complete group tasks is known as group _____.
a. efficacy
b. ingratiation
c. debasement
d. consensus
29. The teamwork tactic of “emphasizing pride in being outstanding” is based on the premise that:
a. every group has at least one standout performer.
b. very few groups can be outstanding.
c. most groups are especially good at some tasks.
d. a leader should be an outstanding performer.
30. A major mechanism for developing teamwork is:
a. frequent informal communication among members.
b. personal goal setting.
c. the team leader occupying a position of power.
d. carefully following work procedures.
31. A recommended way of being a model of teamwork is to:
a. share power with team members.
b. retain most of the power.
c. suppress conflicts for reaching a consensus.
d. limit interactions with teammates.
32. Which of the following is true of a consensus leadership style?
a. The style relies on conforming to the majority opinion.
b. The style enhances the level of commitment by team members toward an idea.
c. The style gives utmost importance to an idea which comes from outside the group.
d. The style perceives that disagreements should be suppressed to reach a consensus.
33. A recommended tactic for developing teamwork is to explain to a team that it has:
a. to produce good results or be downsized.
b. an urgent, constructive purpose.
c. implicit and vague expectations.
d. to meet the standards of a competent team.
34. A leader would be engaging in micromanagement if he or she:
a. closely monitors a group member’s activities.
b. inspires others to use desktop computers.
c. engages in strategic planning.
d. gives as little direction as possible.
35. A leader is practicing e-leadership when he or she:
a. works from home.
b. talks on a cell phone and sends email messages at the same time.
c. congratulates team members at remote locations by email.
d. recommends new software for a group.
36. For e-leadership to take place, work must be:
a. related to the discipline of science and technology.
b. micromanaged.
c. macromanaged.
d. mediated by information technology.