37. Which of the following is a key practice that leaders in virtual teams should practice?
a. Soliciting a minimum number of volunteers for the team
b. Maintaining frequent communication with the team
c. Ensuring that the team members are uniform
d. Minimizing the use of communication technology in the team
38. Ashley is the leader of a virtual team. To increase the effectiveness of her team, Ashley should:
a. monitor progress through the use of information technology.
b. minimize diversity within the team.
c. check frequent communication, such as virtual meetings.
d. limit the external visibility of the team and its members.
39. An example of a physical structure to facilitate communication among team members is a:
a. telecommuting or work-at-home program.
b. private office or cubicle for each team member.
c. shared physical facility such as a beverage lounge.
d. high-rise building.
40. An important part of open-book management is to:
a. help all employees understand the company’s business goals.
b. empower employees to audit the company books.
c. empower employees to complain directly to top management.
d. give employees bonuses based on company profits.
41. A recommended method of selecting team members is to:
a. choose people who perform poorly as individuals.
b. search for people who aspire to the executive suite.
c. emphasize self-selection when possible.
d. choose people with minimal experience in teamwork.
42. Team members should use collaborative technologies like groupware, which:
a. virtually eliminate the need for a team leader.
b. measure the productivity of group members.
c. allow group members to achieve consensus on which software to use.
d. help groups collaborate better.
43. A major reservation about outdoor training is that:
a. participants do not take it seriously.
b. in the corporate world, teams change frequently.
c. some participants find it repellent.
d. it encourages physical combativeness.
44. In outdoor training, an important purpose of debriefing is to:
a. explain how the training can be applied to the workplace.
b. form a bond among team members.
c. measure the cost effectiveness of the training.
d. repair emotional damage done during the training.
45. The leader–member exchange model provides a partial explanation of teamwork development because:
a. members of an out-group work well together as a group of renegades.
b. members of an in-group work smoothly together with the leader.
c. members who perform well are given key positions outside the team.
d. all members are treated with the same degree of respect.
46. With respect to safety, positive leader–member exchanges:
a. encourage group members to take more risks.
b. lead to greater commitment and fewer accidents.
c. enhance morale, thereby leading to a carefree attitude toward accidents.
d. virtually eliminate accidents.
47. A study found that positive leader–member exchanges are likely to increase a leader’s:
a. resistance in building teamwork.
b. confrontations with a group.
c. transactional effect on a group.
d. transformational effect on a group.
48. A challenge for the manager of multiple teams is that these teams might have cultures of their own, known as a _____.
a. renegade cultures
b. subcultures
c. weak links
d. strong links
49. Who among the following is an example of an external leader?
a. Dena, who manages the activities of a team without being a member of it
b. Angela, who represents a team after being elected by the teammates
c. Roshanda, who is not supported by the team members by majority votes
d. Ling, who fails to deliver, irrespective of being chosen by majority votes
50. Antoine, a group manager, decides to conduct personal meetings with his team members to understand how they feel
about their positions on the team. Antoine wants to know if the group members are satisfied with the appreciation they
get. In the given example, Antoine is engaged in _____.
a. emphasizing pride in being outstanding
b. developing group emotional intelligence
c. serving as a model of power sharing
d. drafting the team’s mission
51. Who among the following would be considered a transparent leader?
a. A sales manager who continuously persuades his team members without giving them any idea of the target to be
achieved
b. A marketing manager who gives his team members a clear idea of the economic status of the external market
c. A production manager who closely monitors all the minute details of his team members’ work
d. A human resource manager who thoroughly explains to his team the personnel crisis the company is going
through
52. Who among the following can be considered an example of a leader who implements power sharing?
a. A production manager who feels his team members should concentrate on just one task at a time
b. The trainer of an organization who closely scrutinizes all the activities of the employees undergoing training
c. The chief editor of a magazine who feels all the reporters and junior editors should be equipped enough to
challenge her
d. A doctor who feels the medical assistants in her team should react immediately to all her orders
53. Which of the following is an example of e-leadership?
a. The sales manager of a company, while on a business trip to Mumbai, chats with his team members through web
conferencing.
b. The sales manager of a company, currently working in the company headquarters, assigns the deputy sales
manager to take charge in his absence.
c. The trainer of an organization is assigned to personally monitor and coach a new batch of trainees.
d. The human resource executive of an organization is assigned to conduct exit interviews in person.
54. Sadie, the managing director of a film production studio, addresses two sales teams, A and B, which are in charge of
different products and who have different team leaders. While communicating a critical strategic decision of the company,
members of team A have a pre-existing idea of what she is saying, while members of team B appear clueless. In this
context, which of the following statements is most likely to be true?
a. A represents the out-group and B represents the in-group of the company.
b. The team leader of A practices debasement, while the team leader of B does not.
c. The team leader of A practices open-book management, while the team leader of B does not.
d. A consists of a batch of new trainees, while B consists of a batch of experienced employees.
55. Which of the following scenarios is an example of an offsite training program?
a. The members of the grievance committee are taken out for a lecture on politics in the company.
b. The employees of the creative team are shown the test advertisements of a number of products to measure their
effectiveness.
c. The members of the safety committee are enquired about a mock fire warning, to test their reaction in case of a
fire outburst.
d. The employees of the human resource department are taken out as a team for a wild life expedition to develop
their team building skills.
56. Nixon, a team manager, decides to split his group into two different groups. While the members of one group are
invited to participate in processes like sales target determination and crisis management, the members of the other group
are managed as per formal rules. Nixon’s leadership practice is in accordance with the _____.
a. leader–member exchange model
b. middle-of-the-road management technique
c. libertarian leadership theory
d. charismatic leadership theory
57. Xuan, the finance executive of a large textbook publisher, is asked to sit through the copy testing of the company’s
new advertising program. He is also asked to give his feedback on the content and appeal of the advertisements. In the
context of the leader–member exchange theory, this is an example of _____.
a. ingratiating behavior
b. extra-role behavior
c. debasement
d. resistance
58. John is the newly appointed managing director of a firm. During the first week, he is given a clear idea of his key roles
in a team-based organization. During the second week, he is asked to develop an action plan on the steps he would take as
a leader using the resources available to him. Give at least five options that John has in this regard.
59. John, the sales manager of a company, has to move out of the city. He decides to use the tactics of e-leadership to
build a virtual team. What are the measures he needs to take to see that his virtual team functions well?
60. After being given a brief about a leader’s role in a team-based organization, Nirvan is advised by his senior manager to
implement the leader–member exchange model in his team to improve productivity. In this context, what information
does Nirvan need to implement the leader–member exchange model in his team?
