DATE CREATED: 11/8/2017 4:06 PM
DATE MODIFIED: 11/8/2017 4:06 PM
33. A major frustration facing leaders in the pursuit of conflicting goals is:
a. controlling costs versus spending money.
b. granting people the authority to act independently yet also getting them aligned.
c. built-in conflicts between labor and management.
d. motivating versus satisfying employees.
34. In the basic framework for understanding leadership, group member characteristics and behavior are understood to be:
a. defined by whether a group is intrinsically motivated by their work.
b. attributes that could have a bearing on how effective the leadership attempt will be.
c. the socioeconomic makeup of the employee pool.
d. how employees deal with the external environment.
35. Leadership effectiveness, as defined in the framework for understanding leadership, refers to the leader:
a. being impressive enough to get promoted.
b. attaining desirable outcomes such as productivity and satisfaction.
c. creating an attractive vision.
d. turning over decision-making responsibility to group members.
36. Leadership takes into account factors related to the leader, the persons being led, and
a. personality traits of leaders.
b. context, or the internal and external environment.
c. personal characteristics of group members.
d. forces beyond the control of the leader.
37. A component of the general learning model applied to skill development in leadership is
a. memorizing lists of great business leaders.
b. making cross-comparisons of leadership theories.
c. reading vision statements in annual reports.
d. conceptual information supported by examples of leaders in action.
38. The terms isolates, activists, and diehards relate to the idea that followers differ in terms of level of
a. intelligence and emotional maturity.
b. engagement with the leader and the group.
c. relevant job experience.
d. job relevant skills.
39. Which one of the following is the least essential characteristic of an effective follower?
a. Reliance on being managed or led by another person
b. Commitment to something beyond oneself
c. Building competence
d. Independent and critical thinking
40. An effective way for a leader to collaborate with group members is to
a. make sure the group members get their yearly salary increases.
b. make all the major decisions himself or herself.
c. solicit input from the right group members.
d. make the hierarchy as steep as possible.
41. The modern organization is characterized by
a. a reversal of roles between leaders and followers.
b. an overthrow of authority by leaders.
c. competition between leaders and followers.
d. collaboration between leaders and followers.
42. As observed by Robert E. Kelley, _____ is an essential quality of effective followers.
a. transparency
b. skill utilization
c. commitment
d. charisma
43. Jane is part of the sales team at JudyFashions Inc. Even though she has not been given a designation as the team
leader, most of the team members rely on Jane for her opinions and suggestions on various sales related queries. Judy can
be classified as a(n) ______ leader.
a. isolate
b. diehard
c. participant
d. emergent
44. According to Nick Petrie, which of the following is a feature of the old paradigm of leadership?
a. Leadership is pro-active.
b. Leadership resides in a single person or role.
c. Leadership continually evolves.
d. Leadership is a collective process.
45. An overview of research on managerial succession over a recent twenty-year period showed that:
a. a consistent relationship was found between who is in charge and how well an organization performed.
b. incompetent leadership can be counterbalanced by certain factors in the work situation.
c. workers who incorporate strong professional norms often require a minimum of supervision and leadership.
d. leadership roles are a subset of the managerial roles.
46. Which of the following is a justification for leader irrelevance argument?
a. Leaders have plenty of room to influence others despite several constraints.
b. Factors within a leader’s control have a larger impact on business outcomes than do leadership actions.
c. Centralized leadership is the most efficient form of running an organization.
d. High-level leaders have unilateral control over only a few resources.
47. The key to being a good follower is to think for oneself and to work well without close supervision. This is referred to
as ______.
a. focus
b. self-management
c. competence
d. courage
48. Followers who are completely detached and passively support the status quo by not taking action to bring about
changes are called _____.
a. isolates
b. participants
c. activists
d. diehards
49. As a category of followers, _____ have an even stronger tendency to be whistleblowers than do activists.
a. participants
b. diehards
c. isolates
d. bystanders
50. Zach is a team member who rarely offers inputs to his team leader. He follows orders passively and does not take an
interest in his company’s growth. As a follower, Zach is most likely a(n) _____.
a. diehard
b. activist
c. bystander
d. isolate
51. At a meeting, a(n) _____ is more likely to focus on the refreshments and taking peeks at his or her personal text
messages than focusing on the agenda.
a. participant
b. bystander
c. activist
d. diehard
52. When Carlos, the manager of a coffee shop, speaks to customers in order to find out trends in their preferences and
their changing requirements, he is performing the leadership role of a(n) _____.
a. coach and motivator
b. team builder
c. entrepreneur
d. team player
53. Kiev, the manager of an accounting department, helps his CFO in framing the financial policies of his company. In
this scenario, Kiev is carrying out the leadership role of a(n) _____.
a. strategy developer
b. executor
c. spokesperson
d. figurehead
54. When the workers in a workshop encounter operating difficulties or breakdowns while handling their machinery, they
seek the help of Drew, their floor manager, to fix or repair the machinery. In this scenario, Drew is carrying out the
leadership role of a(n) _____.
a. executor
b. figurehead
c. team builder
d. technical problem solver
55. An article argues that Edmonton Bank is unlikely to change its policies even though it recently appointed a new CEO.
It notes that all the CEOs of Edmonton Bank are Caucasian males in their late forties who went to Ivy League schools.
This article’s argument about leadership irrelevance is based on the idea that:
a. the new CEO will act in a way similar to the previous CEOs.
b. the new CEO has unilateral control over only a few resources.
c. Edmonton Bank uses information technology for many of its supervisory functions.
d. the new CEO is limited by obligations to Edmonton Bank’s shareholders.
56. Elaine, a project manager, often seeks feedback from her team members as well as her supervisors on how she is
doing. Which of the following methods of skill development in leadership does Elaine use in this scenario?
a. Practice in natural settings
b. Feedback on skill utilization, or performance, from others
c. Conceptual information demonstrated by examples and brief descriptions of leaders in action
d. Experiential exercises
57. During a team meeting, the team manager expresses disappointment in his team’s productivity rate. Svetalana, a team
member, speaks up and says that their current project is particularly taxing on the team members and they have not
compromised on the quality of their work. Which of the following qualities of a good follower is Svetlana displaying in
this scenario?
a. Courage
b. Competence
c. Commitment
d. Self-management
58. Samuel believes that his manager, Sally, does not play a significant role in his organization’s performance. He feels
that it is his own skills and interest in his job that affect his performance. Explain Samuel’s argument against the
importance of leadership and what Sally should do to demonstrate the various roles a leader carries out.
roles to demonstrate the relevance of leadership in organizational performance.
59. Brent was recently promoted as a team leader. Since his promotion, Brent feels overworked and stressed. He feels he
is responsible for solving problems he has no control over. Brent speaks to his supervisor about his frustrations and seeks
advice regarding the roles of a team leader and how to derive satisfaction from them. What is Brent experiencing? If you
were Brent’s supervisor, what advice would you give him?
60. Adam, a manager, implements a process for tracking productivity and rewards productive team members with
additional perks. Some team members respond enthusiastically to these measures, offering additional inputs on how
productivity can be improved. Others just play along, with some of them expressing their support as long as they are
rewarded for their work. If you were in Adam’s position, how would you classify the team members based on their
reception of the new initiatives? What approaches would you take with each category of followers?