Archives: Quiz
978-1452217109 Test Bank Chapter 03
© SAGE Publications, Inc. 2014 Chapter 3 – Drawing People Together Test Questions Multiple Choice 1. Vivian enjoys working with Chris on class projects, and she admires how hardworking he is. What kind of attraction does Vivian feel for Chris? […]
978-1452217109 Test Bank Chapter 02
© SAGE Publications, Inc. 2014 Chapter 2 – Communicating Identity Test Questions Multiple Choice 1. Compared to prior generations, the current generation y, also called millennials, are: a) Less sexually active. b) Lacking in confidence. c) More narcissistic d) Less […]
978-1452217109 Test Bank Chapter 01
© SAGE Publications, Inc. 2014 Chapter 1 – Conceptualizing Relational Communication Test Questions Multiple Choice 1. According to research cited in the text, when people interact with others, the most common topics involve: a. the weather, current events, and work. […]
978-1506340708 Test Bank Chapter 11
Instructor Resource Thomas/Peterson, Cross-Cultural Management, 4e SAGE Publishing, 2018 Test Bank Chapter 11: The Challenge of Managing Across Cultures in the Future Multiple Choice 1. ______ is characterized by growing worldwide connections between organizations and their various constituencies, by rapid […]
978-1506340708 Test Bank Chapter 10
Instructor Resource Thomas/Peterson, Cross-Cultural Management, 4e SAGE Publishing, 2018 Test Bank Chapter 10: The Challenge of International Assignments Multiple Choice 1. Employees sent to foreign countries for temporary assignments are called ______. A. paradoxes B. expatriates C. polycentrics D. individualists […]
978-1506340708 Test Bank Chapter 09 Part 2
Instructor Resource Thomas/Peterson, Cross-Cultural Management, 4e SAGE Publishing, 2018 C. matrix D. conceptual cohesion 53. The ______ structure of integrating international activity groups all functional areas into geographic units (e.g., North American Division, European Division, etc.). A. geographic division B. […]
978-1506340708 Test Bank Chapter 09 Part 1
Instructor Resource Thomas/Peterson, Cross-Cultural Management, 4e SAGE Publishing, 2018 Test Bank Chapter 9: The Challenge of International Organizations: Structure and Culture Multiple Choice 1. ______ is the shared perception of organizational work practice. A. Managerial role B. Organizational culture C. […]
978-1506340708 Test Bank Chapter 08 Part 2
Instructor Resource Thomas/Peterson, Cross-Cultural Management, 4e SAGE Publishing, 2018 D. Behavior expectation 52. ______ occur when group members fall into two, nonoverlapping cultural categories, as opposed to many cultures and individuals sometimes identify more strongly with their cultural subgroup than […]
978-1506340708 Test Bank Chapter 08 Part 1
Instructor Resource Thomas/Peterson, Cross-Cultural Management, 4e SAGE Publishing, 2018 Test Bank Chapter 8: The Challenge of Multicultural Work Groups and Teams Multiple Choice 1. Work groups are ______ that have boundaries with members who have different roles and are dependent […]
978-1506340708 Test Bank Chapter 07 Part 2
Instructor Resource Thomas/Peterson, Cross-Cultural Management, 4e SAGE Publishing, 2018 52. The ______ leadership theory perspective suggests that followers develop mental representations or prototypes of leaders through exposure to social situations and interactions with others. A. trait B. explicit C. implicit […]
978-1506340708 Test Bank Chapter 07 Part 1
Instructor Resource Thomas/Peterson, Cross-Cultural Management, 4e SAGE Publishing, 2018 Test Bank Chapter 7: The Manager as Leader: Motivation and Leadership Across Cultures Multiple Choice 1. ______ is typically described as the willingness of individuals to exert effort toward a goal. […]
978-1506340708 Test Bank Chapter 06
Instructor Resource Thomas/Peterson, Cross-Cultural Management, 4e SAGE Publishing, 2018 Test Bank Chapter 6: The Manager as Negotiator: Communicating and Negotiating Across Cultures Multiple Choice 1. ______ is the act of transmitting messages, including information about the nature of the relationship, […]
978-1506340708 Test Bank Chapter 05
Instructor Resource Thomas/Peterson, Cross-Cultural Management, 4e SAGE Publishing, 2018 Test Bank Chapter 5: The Manager as Decision–Maker: Cross–Cultural Dimensions of Decision–Making Multiple Choice 1. The study of managerial decision-making is typically divided into ______ approaches about what managers should do […]
978-1506340708 Test Bank Chapter 04
Instructor Resource Thomas/Peterson, Cross-Cultural Management, 4e SAGE Publishing, 2018 Test Bank Chapter 4: How Culture Works: Fundamentals of Cross–Cultural Interaction Multiple Choice 1. ______ explains how we develop mental representations and how our mental representations influence the way we process […]
978-1506340708 Test Bank Chapter 03
Test Bank Chapter 3: Comparing Cultures: Systematically Describing Cultural Differences Multiple Choice 1. There are six problems for which societies need to find cultural solutions. The problem ______ addresses whether people have a need-duty to control or master nature (domination), […]
978-1506340708 Test Bank Chapter 02
Test Bank Chapter 2: Describing Culture: What It Is and Where It Comes From Multiple Choice 1. Hofstede suggests that culture consists of shared ______ that control individuals’ response to their environment. A. social stimuli B. mental programs C. knowledge […]
978-1506340708 Test Bank Chapter 01
Test Bank Chapter 1: Introduction: The Challenging Role of the Global Manager Multiple Choice 1. ______ involves the representation of the world as a single place, the intersecting of the interests of business, and society or an increase in the […]
978-1506369594 Test Bank Chapter 5 Part 1
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Chapter 5: Getting to Know Your Diverse Workplace Test Bank Multiple Choice 1. What process shapes our attitudes? a. assimilation b. socialization c. orientation d. cultural identity […]
978-1506369594 Test Bank Chapter 14 Part 2
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 3. Bullying is “a group attack on a worker,” whereas mobbing is “an attack by a single individual” 4. ICTs are information and communications technologies. Ans: T […]
978-1506369594 Test Bank Chapter 14 Part 1
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Chapter 14: Work–Life Balance Test Bank Multiple Choice 1. Which of the following describes someone with a Type A personality? a. a person who waits until the […]
978-1506369594 Test Bank Chapter 13 Part 2
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 8. Whenever possible, video clips should be imported into slides or saved into files prior to the presentation. Ans: T Learning Objective: 13.4. Discuss how to deliver […]
978-1506369594 Test Bank Chapter 13 Part 1
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Chapter 13: Delivering a Speech With Professional Excellence Test Bank Multiple Choice 1. How should a speaking outline be detailed/formatted relative to your speaking notes? a. more […]
978-1506369594 Test Bank Chapter 12 Part 2
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 4. We all like to tell and hear stories about people and including this element in your speech could enhance your presentation. Ans: T Learning Objective: 12.2. […]
978-1506369594 Test Bank Chapter 12 Part 1
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Chapter 12: Speech Design Test Bank Multiple Choice 1. Which of the following is the best example of an audience-centered speaker? a. a speaker who thinks about […]
978-1506369594 Test Bank Chapter 11 Part 2
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e Learning Objective: 11.5. Design a persuasive speech Cognitive Domain: Knowledge Answer Location: General Purpose Difficulty Level: Easy 3. Aristotle’s persuasive appeals are ethos, pathos, and logos. Ans: T Learning Objective: […]
978-1506369594 Test Bank Chapter 11 Part 1
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Chapter 11: Informing and Persuading Test Bank Multiple Choice 1. Which philosopher wrote The Art of Rhetoric? a. Plato b. Aristotle c. Homer d. Socrates 2. Formal […]
978-1506369594 Test Bank Chapter 10 Part 2
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 d. charismatic 46. With the ______ style, the team makes the decisions with little input from the leader. a. laissez-faire b. authoritative c. democratic d. charismatic Ans: […]
978-1506369594 Test Bank Chapter 10 Part 1
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Chapter 10: Leadership and Conflict Management Test Bank Multiple Choice 1. Early researchers believed that leadership ability was which of the following? a. inherited gene b. trait […]
978-1506369594 Test Bank Chapter 9 Part 2
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 4. Job applicants should use the business letter format of written communication to write cover letters for job applications. 5. Anyone being asked to write a letter […]
978-1506369594 Test Bank Chapter 9 Part 1
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Chapter 9: Business and Professional Writing Test Bank Multiple Choice 1. Message clarity within written communication begins with which of the following? a. organization b. purpose c. […]
978-1506369594 Test Bank Chapter 8 Part 2
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 3. Searching social networking sites to view an employee’s personal activities is illegal once an employee is hired. 4. Using a network email address is the only […]
978-1506369594 Test Bank Chapter 8 Part 1
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Chapter 8: Technology in the Workplace Test Bank Multiple Choice 1. When you communicate by using any form of technology, you are taking part in which of […]
978-1506369594 Test Bank Chapter 7 Part 2
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Difficulty Level: Easy 3. Meetings should be kept at the same time of day and time each week in order to develop a routine schedule for employees. […]
978-1506369594 Test Bank Chapter 7 Part 1
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Chapter 7: Strengthening Teams and Conducting Meetings Test Bank Multiple Choice 1. Which of the following characteristics makes up a meeting’s environment? a. prepared speakers b. everyone […]
978-1506369594 Test Bank Chapter 6 Part 2
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 6. Professional etiquette is practicing good manners in a professional setting. Ans: T Learning Objective: 6.4. Discuss professional etiquette in the workplace Cognitive Domain: Knowledge Answer Location: […]
978-1506369594 Test Bank Chapter 6 Part 1
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Chapter 6: Interpersonal Communication at Work Test Bank Multiple Choice 1. Which is the best definition of interpersonal communication? a. a large number of people interacting b. […]
978-1506369594 Test Bank Chapter 5 Part 2
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 c. lose her patience d. become frustrated True/False 1. Socialization is part of a larger process known as assimilation. Ans: F Learning Objective: 5.1. Describe each phase […]
978-1506369594 Test Bank Chapter 4 Part 2
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 4. Grade point averages should never be included on a professional résumé. 5. Résumés should not include a list of references. Ans: T Learning Objective: 4.3. Develop […]
978-1506369594 Test Bank Chapter 4 Part 1
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Chapter 4: Résumés, Interviews, and Negotiation Test Bank Multiple Choice 1. When job seekers go through the ______ process, they consider opportunities that match with their personal […]
978-1506369594 Test Bank Chapter 3 Part 2
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 4. Bias involves discriminating against someone based on your knowledge of their race, ethnicity, beliefs, and so forth. Ans: F Learning Objective: 3.2. Discuss the barriers to […]
978-1506369594 Test Bank Chapter 3 Part 1
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Chapter 3: Listening Test Bank Multiple Choice 1. What is the percentage range the average person remembers of what they hear? a. 50% to 75% b. 25% […]
978-1506369594 Test Bank Chapter 2 Part 2
Ans: F Learning Objective: 2.2. Define nonverbal communication Cognitive Domain: Knowledge Answer Location: Body Movement Difficulty Level: Medium 6. Fillers such as “umm” and “like” are considered nonverbal communication. Ans: F Learning Objective: 2.2. Define nonverbal communication Cognitive Domain: Knowledge […]
978-1506369594 Test Bank Chapter 2 Part 1
Chapter 2: Verbal and Nonverbal Communication Test Bank Multiple Choice 1. The symbols communicators use are which of the following? a. concrete b. universal c. applicable to the thing itself d. vague Ans: D Learning Objective: 2.1. Define verbal communication […]
978-1506369594 Test Bank Chapter 1 Part 2
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 3. Professional excellence means being recognized for your skills as a communicator and serving as a role model to others. 4. Decoding messages involves the receiver of […]
978-1506369594 Test Bank Chapter 1 Part 1
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Chapter 1: Business and Professional Excellence in the Workplace Test Bank Multiple Choice 1. Shyness describes what type of communication apprehension? a. trait b. group c. introverted […]
978-1259924040 Test Bank Chapter 22 Part 6
182) Marketing ROI (return on investment) uses modern measurement technologies to determine the results of A) marketing spending. B) manufacturing and distribution procedures. C) market-product sales. D) organizational structure. E) personal selling. Answer: A Explanation: Key term definition—marketing ROI. Difficulty: […]
978-1259924040 Test Bank Chapter 22 Part 5
152) Line positions refers to A) managers who have the authority and responsibility to issue orders to people who report to them. B) people who have the authority and responsibility to advise people in staff positions but cannot issue direct […]
978-1259924040 Test Bank Chapter 22 Part 4
115) Which of the following statements best reflects the guideline for working toward consensus-building when developing marketing plans? A) The firm’s marketing plans enable results to be compared with planned targets, using precise marketing metrics. B) The firm insists on […]
978-1259924040 Test Bank Chapter 22 Part 3
76) One of Porter’s generic business strategies that requires a product to have significant points of difference to charge a higher price while targeting a broad array of market segments is referred to as a A) differentiation focus strategy. B) […]
978-1259924040 Test Bank Chapter 22 Part 2
38) The actions taken in the development of the marketing program, Step 3 of the planning phase, include A) selecting target markets. B) identifying industry trends. C) positioning the product. D) finding points of difference. E) developing the budget by […]