Instructor Resource
Thomas/Peterson, Cross-Cultural Management, 4e
SAGE Publishing, 2018
Test Bank
Chapter 8: The Challenge of Multicultural Work Groups and Teams
Multiple Choice
1. Work groups are ______ that have boundaries with members who have different roles and are
dependent on each other.
A. social systems
B. task forces
C. cultural crews
D. tool groups
2. Which of the following is NOT one of three primary types of work groups?
A. Task forces
B. Crews
C. Committees
D. Teams
3. ______ focus on the completion of a specific project, typically within a limited time frame. The
members are selected primarily based on the task-related skills required by the group.
A. Crews
B. Teams
C. Groups
D. Task forces
4. ______ focus on the tools required to perform a task, and the appropriate use of the tools specifies
the interaction among group members. Tools are defined broadly to include a wide variety of
implements or devices.
A. Crews
B. Teams
C. Task forces
D. Individuals
5. Sofia is one of several engineers who specialize in design and are tasked with creating a new product
before the end of the fiscal year. Sofia’s group is a ______.
A. crew
B. team
C. committee
D. task force
6. Thomas is a member of a group charged with maintaining the landscaping outside the corporate
office. Thomas is in charge of mowing and maintaining the grass. Other members of the group maintain
other parts of the landscape. Thomas’ group is a ______.
A. crew
B. team
C. task force
D. individual
7. ______ are sets of people who each have specific skills and abilities and who are provided with tools
and procedures to address a team’s tasks over a long period of time.
A. Teams
B. Groups
C. Crews
D. Task forces
8. Maria is one of several executives for a petroleum company who are working together on corporate
financing strategies. Each member of the group has expertise in finance in different parts of the world in
which the organization operates. The relationship between members helps the group work effectively.
Maria’s group is a ______.
A. team
B. committee
C. crew
D. task force
9. Which of the following is NOT part of the definition of what is needed for work group effectiveness?
A. The output of the group must meet the quantity, quality, and timeliness standards of the
organization.
B. The processes employed by the group should enhance the ability of the group members to work
together.
C. The group experience should contribute to the growth and personal well-being of the group
members.
D. The group’s work must expand beyond the boundaries of the organization.
10. If both a work group and the larger department of which it is a part have a strong ______, then
group diversity is more likely to have positive performance implications than otherwise.
A. group behavior
B. group diversity
C. results orientation
D. firm strategy
11. ______ norms in work groups specify such things as what methods and channels of communication
are important and the level of individual effort expected, and they also provide group members with
explicit guidance as to how to accomplish the task.
A. Group
B. Crew
C. Team
D. Task performance
12. ______ can also represent preferences among different effectiveness criteria, so that groups can be
said to have a service climate or a safety climate that influences its performance in terms of service or
safety.
A. Task performance
B. Role assignment
C. Group norms
D. Status systems
13. ______ can come from explicit statements made by the organization or a group’s members, critical
incidents in the group’s history, an early behavior that emerges and persists, and from other previous
group situations.
A. Status relationships
B. Group norms
C. Role expectations
D. Task performance
14. Which of the following is NOT a category of the effect of status systems in groups?
A. Group member’s output quality
B. Evaluations by others
C. Relationships with other group members
D. Group member’s self-esteem
15. Group ______ are how groups achieve their outcomes and involve such things as focusing group
effort, the dynamics that occur during group functioning, and the relationships among group members.
A. losses
B. processes
C. gains
D. systems
16. A ______ loss occurs when problems in communication patterns, decision processes, and conflict
reactions cause a group to fail to meet its potential
A. group
B. focus
C. conflict
D. process
17. A ______ gain occurs when the efforts of the group exceed that of individual members.
Instructor Resource
Thomas/Peterson, Cross-Cultural Management, 4e
SAGE Publishing, 2018
A. focus
B. conflict
C. process
D. group
18. Benjamin’s group reached an outcome that was beyond the abilities of the individual team members
but that was possible because of the efforts of the group. What Benjamin’s groups experienced was a
______ gain.
A. focus
B. conflict
C. process
D. group
19. ______ occurs when the norm for group consensus overrides the motivation to realistically appraise
alternative courses of action.
A. Synergy
B. Groupthink
C. Focus
D. Sugar loafing
20. Isabella’s team suffered a process loss because the team favored group consensus over a realistic
appraisal of alternative courses of action. Isabella’s team experienced ______.
A. synergy
B. groupthink
C. focus
D. social loafing
21. ______ occurs when individuals reduce their effort on group tasks expecting that other members
will do the work for them.
A. Social loafing
B. Groupthink
C. Process gain
Instructor Resource
Thomas/Peterson, Cross-Cultural Management, 4e
SAGE Publishing, 2018
D. Process loss
22. Because there are 10 people on Jaxon’s team, he reasons that he can reduce his effort on group
tasks and other members will pick up the slack. What Jaxon is doing is called ______.
A. social loafing
B. groupthink
C. group norming
D. process loss
23. Which of the following is NOT one of the stages through which Tuckman proposed all groups go?
A. Forming
B. Norming
C. Roaming
D. Storming
24. Ella is part of a newly formed project team. The team just had its first meeting at which members
introduced themselves and learned about the project. The team members are still trying to figure out
how they fit into the team. The team is at the ______ stage of group formation.
A. forming
B. storming
C. adjourning
D. norming
25. According to Tuckman’s stage model of groups, in the ______ stage group members just begin to
think of themselves as part of a group and might be uncertain about the group and how they fit into it.
A. forming
B. storming
C. adjourning
D. norming
26. According to Tuckman’s stage model of groups, in ______ stage the characteristics, attitudes, and
expectations of individuals come into conflict with the structure of the group.
A. storming
B. norming
C. forming
D. adjourning
27. Lily’s team has been working together for several weeks but is not getting anything accomplished as
team members try to make the team do what they want to do. The team is at the ______ stage of group
formation.
A. storming
B. norming
C. forming
D. adjourning
28. According to Tuckman’s stage model of groups, in the ______ stage the group agrees on the
expectations that specify the acceptable behavior of the group.
A. performing
B. storming
C. adjourning
D. norming
29. Adam’s team has been working together for a long time. All members of the group understand what
is expected of them. The team is at the ______ stage of group formation.
A. performing
B. storming
C. adjourning
D. norming
30. According to Tuckman’s stage model of groups, in the ______ stage the efforts of the group shift to
accomplishing the task at hand.
A. adjourning
B. performing
C. norming
D. forming
31. Daniel’s team has worked through many of its conflicts, understands expectations and has shifted its
efforts to accomplishing the task at hand. The team is at the ______ stage of group formation.
A. adjourning
B. performing
C. norming
D. forming
32. According to Tuckman’s stage model of groups, task forces and crews would proceed to the ______
stage once the task was completed.
A. forming
B. performing
C. adjourning
D. storming
33. Isla’s team has completed its task. It is now ready for the ______ stage of group formation.
A. forming
B. performing
C. adjourning
D. storming
34. In the ______ model of group development, the group sets its direction at the first meeting and this
pattern of behavior and approach to the task become firmly adhered to for the first one half of the
group’s existence.
A. punctuated equilibrium
B. temporal rhythms
Instructor Resource
Thomas/Peterson, Cross-Cultural Management, 4e
SAGE Publishing, 2018
C. virtual globe teams
D. face-to-face interactions
35. In the ______ model of group development, a transition seems to occur at about the midway point
between the first meeting and the official deadline at which point the group seems to get a wake-up call
and drops the previous patterns of behavior and perspectives in favor of a new direction and enhanced
activity.
A. face-to-face interactions
B. virtual globe teams
C. temporal rhythms
D. punctuated equilibrium
36. Which of the following is NOT one of the classifications of group tasks provided by Jackson?
A. Group maintenance tasks
B. Cognitive or intellective tasks
C. Creative idea generation and decision-making tasks
D. Clearly defined production tasks
37. According to Jackson’s model of group tasks, ______ tasks require motor skills, and some objective
standard of performance is assumed to exist.
A. intellective
B. decision-making
C. production
D. cognitive
38. According to Jackson’s model of group tasks, ______ tasks are problem-solving tasks with a correct
answer
A. production
B. intellective
C. decision-making
D. creative idea
39. According to Jackson’s model of group tasks, ______ tasks are involved with reaching consensus on
the best solution to a problem.
A. decision-making
B. production
C. intellective
D. cognitive
40. Which of the following is NOT a classification of group composition on a particular dimension?
A. Homogeneous
B. Heterogeneous
C. Minority–majority
D. Routine
41. ______ groups consist of groups in which one or a few members are different on the dimension of
interest.
A. Minority–majority
B. Routine
C. Homogeneous
D. Heterogeneous
42. In group composition, ______ in observable attributes is generally found to have a negative effect on
affective outcomes, such as identification with the group and satisfaction.
A. homogeneity
B. heterogeneity
C. minority–majority
D. diversity
43. In group composition, group ______ on underlying attributes, such as skills and tenure in the
organization, has a direct relationship to the level of process losses suffered by the group.
A. minority–majority
B. heterogeneity
C. homogeneity
D. routine
44. In group composition, group ______ on task-related abilities and skills is often positively related to
group performance on the tasks typically found in organizations, particularly if group processes are
carefully controlled.
A. routine
B. heterogeneity
C. homogeneity
D. minority–majority
45. In group composition, ______ work groups probably have a higher performance potential but also a
higher tendency to suffer process losses.
A. homogeneous
B. minority–majority
C. heterogeneous
D. routine
46. Research on the special case of ______ groups has tended to focus on the influence of minority
members on the majority.
A. heterogeneous
B. minority–majority
C. homogeneous
D. routine
47. Which of the following is NOT one of the general types of mechanisms through which the cultural
backgrounds of a work group’s members affect the way they function?
A. Cultural diversity
Instructor Resource
Thomas/Peterson, Cross-Cultural Management, 4e
SAGE Publishing, 2018
B. Relative cultural difference
C. Cultural norms
D. Cultural training
48. In ______, the orientations of the specific cultures represented in the group toward the functioning
of groups, are a mechanism through which the cultural backgrounds of work group members affect the
way groups function.
A. cultural diversity
B. relative cultural difference
C. cultural training
D. cultural norms
49. In ______, the number of different cultures represented in the group are a mechanism through
which the cultural backgrounds of work group members affect the way groups function.
A. relative cultural difference
B. cultural diversity
C. cultural norms
D. cultural training
50. In ______, the extent to which group members are culturally different from each other are a
mechanism through which the cultural backgrounds of work group members affect the way groups
function.
A. relative cultural distance
B. cultural norms
C. cultural diversity
D. cultural training
51. ______ does not occur among collectivists because they bring their norms for placing group goals
ahead of their own interest to the work group situation.
A. Vertical dissonance
B. Faultlines
C. Social loafing