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Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e
SAGE Publishing, 2020
4. We all like to tell and hear stories about people and including this element in your speech
could enhance your presentation.
5. Helping the audience visualize the benefits of a solution you have offered will increase their
desire for the solution.
6. The presentation should begin with the speaker introducing himself or herself and the topic.
7. A false close occurs when the speaker indicates that he or she is finishing and then continues
to introduce new information.
8. Conclusions should finish with a call for questions from the audience.
9. A report from your supervisor on total sales is an example of an internal source.
10. Showing similarities or differences between two things during a presentation is known as a
chronological organizational pattern.
11. We are all storytelling creatures and like to tell and hear stories about people.
12. Research is a central skill needed to present with professional excellence.
13. It’s always better to include more information than you need in a speech.
14. If you have done your job as a researcher, you will have more information than you need.
15. With enough practice, you should be able to develop the skill of being an audience-centered
speaker.
16. Using texting language is a good way to engage the audience because everyone know what
it means.
17. Inserting cuss words or curse words serves to positively maintain a speaker’s excellence in
speech design.
18. Only in parts of Rhode Island, some people refer to a milk shake as a “cabinet.” The use of
this terminology is known as a colloquialism.
19. When a speaker uses imagery, he or she is making the audience paint a picture with words,
which is not recommended.
20. To accomplish imagery, a speaker may utilize a metaphor.
21. Repetition is frowned upon by audiences because they have already heard the word or
phrase multiple times and repetition should be avoided when designing a speech.
22. Alexander is speaking to a group of college professors who are all in their mid-30s or older.
It is safe for Alexander to add a few cuss words in his speech since all the audience members
are adults.
23. The context surrounding the speech has a huge impact on the speaker but not on the
audience.
24. Bjorn knows that the audience is required to be at his presentation so he should work very
hard to show them why the information is relevant to them.
25. Limiting your research to a quick Google search is the best way to accomplish your quality
research very quickly.
26. It is a good idea for Gary to be using Google to research all the information he needs for his
speech because everything anyone needs to know is on Google.
27. Allison is limiting her research to a quick Google search. This is good strategy for gathering
enough quality research to prepare a winning speech.
28. A transition is a word or phrase that helps guide the audience member from one point to
the next.
29. In his speech, Philip is using a transition when he says, “now you know why I encountered
the shark, now let me tell you where I encountered the shark.”
30. In his presentation, Lazlo signals to his audience that he is concluding his presentation, but
then says, “Oh, yes, I also need to tell you these important facts.” This is an example of a quality
conclusion.
31. When a speaker signals to the audience that his or her presentation is concluding but then
keeps going by introducing more information, he or she has provided a false close.
32. It is perfectly acceptable to incorporate slang terms into a speech because everyone can
relate to the ideas because they all know what the slang means.
33. Lenny is using a report given to him by his boss as part of the research he will present at the
upcoming meeting. Because Lenny did not have to research this information himself, it is
known as external research.
34. Monroe’s Motivated Sequence is a pattern for organizational speech.
35. When Hank tries to have the audience imagine how life would be different for the audience
members if they accepted his idea, he is using the visualization step of Monroe’s Motivated
Sequence.
36. Unlike other organizational patterns for speeches, the first step of Monroe’s Motivated
Sequence is the action step.
37. During the satisfaction step of Monroe’s Motivated Sequence, the speaker provides a
solution for the problem presented.
38. Signposts consist of words or phrases that let the audience know where you are within the
presentation.
39. Words or phrases that let the audience know where you are within the presentation are
called directional signs.
40. Colloquialisms can be confusing to an audience because they are locally or regionally based.
Short Answer
1. The ______ will frame your entire presentation.
2. The context plays an important role in determining the ______ of the presentation.
3. Poor presenters often make the mistake of either relying solely on ______ or relying solely
on ______.
4. ______ include information that comes from within the organization.
5. ______ include information that comes from outside the organization.
6. ______ are words or phrases that let the audience know where you are within the
presentation.
7. If Janie uses information that comes from outside the organization, such as from outside
agencies, the competition, the government, and the media, she is using ______.
8. An organizational pattern for a speech that includes a visualization step is known as ______.
9. When Samantha uses a metaphor to help the audience paint a picture with words, she is
employing ______.
10. After her presentation to the local service organization, Susan uses the final step of the
KEYS approach and steps back and reflects about how she presented her speech to the
audience and decides whether it was a (an) ______ method or not.
11. ______ and ______ have no place in an excellent speech.
Essay
1. What should a presenter do before giving the actual presentation?
2. Describe the elements of an effective conclusion to a presentation.
3. Describe the five-step process of Monroe’s Motivated Sequence.
4. Explain the differences between external and internal sources. Provide an example for each.
5. Define a false close and discuss when it should be used.
6. Discuss whether repetition/parallel structure is a positive aspect of a speech or a negative
aspect.
7. Explain the purpose of signposts.
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e
SAGE Publishing, 2020
8. Name the four questions you should ask yourself when determining what research to include
in your presentation.
Ans: The questions that need to be asked include the following:
o What information does this audience need to know so that they understand this
topic and/or are persuaded by this argument?
