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978-1506369594 Chapter 1 Lecture Note
Lecture Notes Chapter 1: Business and Professional Excellence in the Workplace Learning Objectives 1.1. Define professional excellence and communication 1.2. Identify business and professional communication contexts 1.3. Identify the four KEYS to communication in the workplace 1.4. Discuss the importance […]
978-1506369594 Chapter 10 Lecture Note
Lecture Notes Chapter 10: Leadership and Conflict Management Learning Objectives 10.1. Discuss what constitutes leadership and power 10.2. Explain the relationship between leadership theory and communication 10.3. Discuss communication strategies for hiring quality employees 10.4. Describe ways to lead effective […]
978-1506369594 Chapter 11 Lecture Note
Lecture Notes Chapter 11: Informing and Persuading Learning Objectives 11.1. Discuss the importance of professional excellence in public speaking 11.2. Identify presenting opportunities 11.3. Define the purpose of a presentation 11.4. Design an informative speech 11.5. Design a persuasive speech […]
978-1506369594 Chapter 12 Lecture Note
Lecture Notes Chapter 12: Speech Design Learning Objectives 12.1. Analyze audience and context 12.2. Explain how to gather research for your speeches 12.3. Organize the body of a speech and incorporate effective transitions 12.4. Develop effective introductions and conclusions 12.5. […]
978-1506369594 Chapter 13 Lecture Note
Lecture Notes Chapter 13: Delivering A Speech With Professional Excellence Learning Objectives 13.1. Explain how to overcome your fears of public speaking and deliver a presentation with professional excellence 13.2. Explain how to use supporting aids effectively 13.3. Explain the […]
978-1506369594 Chapter 14 Lecture Note
Lecture Notes Chapter 14: Work–Life Balance Learning Objectives 14.1. Discuss the impact of work–life balance on professional excellence 14.2. Define work–life balance 14.3. Identify the triggers to imbalance 14.4. Develop strategies for achieving work–life balance 14.5. Apply the KEYS approach […]
978-1506369594 Chapter 2 Lecture Note
Lecture Notes Chapter 2: Verbal and Nonverbal Communication Learning Objectives 2.1. Define verbal communication 2.2. Define nonverbal communication 2.3. Appraise your verbal and nonverbal communication skills 2.4. Discuss examples of how verbal and nonverbal communication are related 2.5. Apply the […]
978-1506369594 Chapter 3 Lecture Note
Lecture Notes Chapter 3: Listening Learning Objectives 3.1. Explain the difference between hearing and listening 3.2. Discuss the barriers to listening and how to avoid them 3.3. Describe strategies for developing and sustaining professional excellence using active listening skills 3.4. […]
978-1506369594 Chapter 4 Lecture Note
Lecture Notes Chapter 4: Résumés, Interviews, and Negotiation Learning Objectives 4.1. Identify the six stages of the job-seeking process 4.2. Explain the important role of exploring and researching in the job-seeking process 4.3. Develop a customized résumé and cover letter […]
978-1506369594 Chapter 5 Lecture Note
Lecture Notes Chapter 5: Getting to Know Your Diverse Workplace Learning Objectives 5.1. Describe each phase of the assimilation process 5.2. Assess the culture in your organization 5.3. Define key concepts related to diversity in the workplace and the important […]
978-1506369594 Chapter 6 Lecture Note
Lecture Notes Chapter 6: Interpersonal Communication at Work Learning Objectives 6.1. Define interpersonal communication 6.2. Describe different kinds of workplace relationships 6.3. Explain the difference between professional and personal communication 6.4. Discuss professional etiquette in the workplace 6.5. Apply the […]
978-1506369594 Chapter 7 Lecture Note
Lecture Notes Chapter 7: Strengthening Teams and Conducting Meetings Learning Objectives 7.1. Distinguish between a group and a team 7.2. Explain the impact of the environment, the topic(s), and the participants on communication within meetings 7.3. Analyze the roles and […]
978-1506369594 Chapter 8 Lecture Note
Lecture Notes Chapter 8: Technology in the Workplace Learning Objectives 8.1. Discuss the impact technology has on business and professional communication 8.2. Explain how emotion is expressed with technology 8.3. Discuss how the drawbacks of technology can prevent you from […]
978-1506369594 Chapter 9 Lecture Note
Lecture Notes Chapter 9: Business and Professional Writing Learning Objectives 9.1. Explain the impact of written communication on professional excellence 9.2. Describe the different indirect messages sent with written communication 9.3. Discuss the different types of written communication 9.4. Apply […]
978-1506369594 Discussion Question
Discussion Questions Chapter 1: Business and Professional Excellence in the Workplace 1. What are the contexts for business and professional excellence? 2. Why is it important to study communication? 3. Why must a speaker consider all the elements in the […]
978-1506369594 Test Bank Chapter 1 Part 1
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Chapter 1: Business and Professional Excellence in the Workplace Test Bank Multiple Choice 1. Shyness describes what type of communication apprehension? a. trait b. group c. introverted […]
978-1506369594 Test Bank Chapter 1 Part 2
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 3. Professional excellence means being recognized for your skills as a communicator and serving as a role model to others. 4. Decoding messages involves the receiver of […]
978-1506369594 Test Bank Chapter 10 Part 1
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Chapter 10: Leadership and Conflict Management Test Bank Multiple Choice 1. Early researchers believed that leadership ability was which of the following? a. inherited gene b. trait […]
978-1506369594 Test Bank Chapter 10 Part 2
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 d. charismatic 46. With the ______ style, the team makes the decisions with little input from the leader. a. laissez-faire b. authoritative c. democratic d. charismatic Ans: […]
978-1506369594 Test Bank Chapter 11 Part 1
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Chapter 11: Informing and Persuading Test Bank Multiple Choice 1. Which philosopher wrote The Art of Rhetoric? a. Plato b. Aristotle c. Homer d. Socrates 2. Formal […]
978-1506369594 Test Bank Chapter 11 Part 2
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e Learning Objective: 11.5. Design a persuasive speech Cognitive Domain: Knowledge Answer Location: General Purpose Difficulty Level: Easy 3. Aristotle’s persuasive appeals are ethos, pathos, and logos. Ans: T Learning Objective: […]
978-1506369594 Test Bank Chapter 12 Part 1
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Chapter 12: Speech Design Test Bank Multiple Choice 1. Which of the following is the best example of an audience-centered speaker? a. a speaker who thinks about […]
978-1506369594 Test Bank Chapter 12 Part 2
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 4. We all like to tell and hear stories about people and including this element in your speech could enhance your presentation. Ans: T Learning Objective: 12.2. […]
978-1506369594 Test Bank Chapter 13 Part 1
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Chapter 13: Delivering a Speech With Professional Excellence Test Bank Multiple Choice 1. How should a speaking outline be detailed/formatted relative to your speaking notes? a. more […]
978-1506369594 Test Bank Chapter 13 Part 2
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 8. Whenever possible, video clips should be imported into slides or saved into files prior to the presentation. Ans: T Learning Objective: 13.4. Discuss how to deliver […]
978-1506369594 Test Bank Chapter 14 Part 1
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Chapter 14: Work–Life Balance Test Bank Multiple Choice 1. Which of the following describes someone with a Type A personality? a. a person who waits until the […]
978-1506369594 Test Bank Chapter 14 Part 2
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 3. Bullying is “a group attack on a worker,” whereas mobbing is “an attack by a single individual” 4. ICTs are information and communications technologies. Ans: T […]
978-1506369594 Test Bank Chapter 2 Part 1
Chapter 2: Verbal and Nonverbal Communication Test Bank Multiple Choice 1. The symbols communicators use are which of the following? a. concrete b. universal c. applicable to the thing itself d. vague Ans: D Learning Objective: 2.1. Define verbal communication […]
978-1506369594 Test Bank Chapter 2 Part 2
Ans: F Learning Objective: 2.2. Define nonverbal communication Cognitive Domain: Knowledge Answer Location: Body Movement Difficulty Level: Medium 6. Fillers such as “umm” and “like” are considered nonverbal communication. Ans: F Learning Objective: 2.2. Define nonverbal communication Cognitive Domain: Knowledge […]
978-1506369594 Test Bank Chapter 3 Part 1
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Chapter 3: Listening Test Bank Multiple Choice 1. What is the percentage range the average person remembers of what they hear? a. 50% to 75% b. 25% […]
978-1506369594 Test Bank Chapter 3 Part 2
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 4. Bias involves discriminating against someone based on your knowledge of their race, ethnicity, beliefs, and so forth. Ans: F Learning Objective: 3.2. Discuss the barriers to […]
978-1506369594 Test Bank Chapter 4 Part 1
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Chapter 4: Résumés, Interviews, and Negotiation Test Bank Multiple Choice 1. When job seekers go through the ______ process, they consider opportunities that match with their personal […]
978-1506369594 Test Bank Chapter 4 Part 2
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 4. Grade point averages should never be included on a professional résumé. 5. Résumés should not include a list of references. Ans: T Learning Objective: 4.3. Develop […]
978-1506369594 Test Bank Chapter 5 Part 1
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Chapter 5: Getting to Know Your Diverse Workplace Test Bank Multiple Choice 1. What process shapes our attitudes? a. assimilation b. socialization c. orientation d. cultural identity […]
978-1506369594 Test Bank Chapter 5 Part 2
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 c. lose her patience d. become frustrated True/False 1. Socialization is part of a larger process known as assimilation. Ans: F Learning Objective: 5.1. Describe each phase […]
978-1506369594 Test Bank Chapter 6 Part 1
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Chapter 6: Interpersonal Communication at Work Test Bank Multiple Choice 1. Which is the best definition of interpersonal communication? a. a large number of people interacting b. […]
978-1506369594 Test Bank Chapter 6 Part 2
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 6. Professional etiquette is practicing good manners in a professional setting. Ans: T Learning Objective: 6.4. Discuss professional etiquette in the workplace Cognitive Domain: Knowledge Answer Location: […]
978-1506369594 Test Bank Chapter 7 Part 1
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Chapter 7: Strengthening Teams and Conducting Meetings Test Bank Multiple Choice 1. Which of the following characteristics makes up a meeting’s environment? a. prepared speakers b. everyone […]
978-1506369594 Test Bank Chapter 7 Part 2
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Difficulty Level: Easy 3. Meetings should be kept at the same time of day and time each week in order to develop a routine schedule for employees. […]
978-1506369594 Test Bank Chapter 8 Part 1
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Chapter 8: Technology in the Workplace Test Bank Multiple Choice 1. When you communicate by using any form of technology, you are taking part in which of […]
978-1506369594 Test Bank Chapter 8 Part 2
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 3. Searching social networking sites to view an employee’s personal activities is illegal once an employee is hired. 4. Using a network email address is the only […]
978-1506369594 Test Bank Chapter 9 Part 1
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 Chapter 9: Business and Professional Writing Test Bank Multiple Choice 1. Message clarity within written communication begins with which of the following? a. organization b. purpose c. […]
978-1506369594 Test Bank Chapter 9 Part 2
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e SAGE Publishing, 2020 4. Job applicants should use the business letter format of written communication to write cover letters for job applications. 5. Anyone being asked to write a letter […]