Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e
SAGE Publishing, 2020
4. Grade point averages should never be included on a professional résumé.
5. Résumés should not include a list of references.
6. Cover letters and résumés should not exceed one page.
7. Telephone and videoconference interviews are becoming more popular as early screening
phases of the interview process.
8. Women should make sure that their nails are manicured and polished any color as long as it
matches the outfit.
9. When making your decision to accept a position, you should take into account all you have
learned about this organization and position during your research and the interviewing process
and compare this information with your goals and priorities.
10. If an illegal question is asked during the interview, the respondent should make a note of
what occurred.
11. Most students land their dream job after graduation.
12. There is no one-size-fits-all résumé.
13. Résumés should be at least two pages in length.
14. You should include hobbies and interest sections in your résumé.
15. You should not ask your references for letters of recommendation unless the position you
are applying for specifically requires that you do so.
16. Some interviews occur with multiple interviewees.
17. By applying KEYS to the job-seeking process, you can start on the right path.
18. As you prepare for the interview, you already have a clear sense of who your audience is
and what they are looking for in a candidate.
19. Many résumés have moved away from the objective to a summary of skills and traits.
20. The KEYS process is not helpful in the job-seeking process.
21. When seeking a job, you should ask smart questions as a way to show you’re a great
candidate and to determine if the company is a good fit for you.
22. When attending a job fair, you should dress in business attire and have a résumé with you.
23. If you believe that you have been asked an illegal question during an interview and you are
subsequently offered the job, you may decide not to take it because this question might be an
indicator of a hostile work environment.
24. Traditional questions explore how you have handled past situations and ask you to respond
to hypothetical situations.
25. Jo is asked an interview as to how she handled an unhappy customer in her previous job
and how she might handle that same situation today. Jo has been asked a behavioral question.
26. Scripting answers should follow a five-part formula.
27. When doing a mock interview, you should have different people take different approaches
to the interview.
28. The state employment service, sometimes called the Job Service, is located in Washington,
D.C., only.
29. Private employment agencies are sometimes known as head hunters.
30. The Internet has become an excellent tool for locating employment opportunities.
31. In the 21st century, most organizations post positions in the newspaper.
32. Most institutions of higher education have career planning centers.
33. An objective is a one- or two-sentence declarative statement regarding interview questions
you object to being asked.
34. Many résumés have moved away from the objective to a summary of skills and traits.
35. As you advance in your career, you will most likely label this section as employment
experience, which will take precedence over your education.
36. Karl does not have a lot of work experience to include on his résumé, but he believes that
the experience that he does have is relevant to the job for which he is applying. This experience
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e
SAGE Publishing, 2020
could include internships, relevant class projects, relevant work with student organizations, or
volunteering.
37. Hank is working on his résumé and cover letter. In order for a prospective employer to
reach him about scheduling an interview, Karl should be sure to include his name, his address,
his phone number, and his email address.
38. Danny arrived at college late from summer break due to a family emergency. By the time
her arrived, all the paid available internships had been taken. To gain valuable experience,
Danny was able to meet with a mid-level manager at a local company who consented to
allowing Danny to follow along to see how things were done until such time as Danny could find
an internship. This following the manager is known as shadowing.
Short Answer
1. The first step in the KEYS approach is know yourself, so begin there with ______.
2. The researching stage of the job-seeking process comprises two components: researching
______ and researching ______.
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e
SAGE Publishing, 2020
3. When it comes to submitting ______ résumés, you must be sensitive to the style and
formatting of the document.
4. When joining a ______, be certain to inquire about outlets for job postings as well as student
membership fees or dues.
5. The more you know about a given occupation, the more effectively you will be able to
describe how your ______ line up with the position.
6. In terms of visual appeal, you need to include a balance between text and ______.
7. When creating your résumé, if your first major heading is bold, 14 point, and all capitals, then
all major headings should be bold, ______ point, and ______.
8. Hobbies and interests should not be included in a ______.
9. Stanley should include an awards and honors section on his résumé only if he has ______
listings and they are ______ to the position.
10. You should submit letters of recommendation only to positions that ______ such letters.
11. Today, organizations are requesting that résumés be submitted electronically or that the
information traditionally found in a résumé be submitted via an ______ application.
Essay
1. List and briefly describe the six stages of the job-seeking process.
2. Summarize the proper attire for a job interview.
3. What should you include on your résumé, and what should you leave off your résumé?
4. Summarize the major ways by which you should engage in career exploration.
5. Based on what you’ve read, identify at least four different ways in which you should seek out
potential job opportunities.
6. Discuss the key components of mock interviews.
7. Discuss chronological, functional, and combination résumés.
8. During his interview at the local branch of a large multinational company, Bronson thinks
about each question with regard to its legality or illegality. Discuss what types of questions are
illegal and cannot be asked by interviewers.
Quintanilla, Business and Professional Communication: KEYS for Workplace Excellence 4e
SAGE Publishing, 2020