978-1506369594 Test Bank Chapter 2 Part 1

Chapter 2: Verbal and Nonverbal Communication

Test Bank

Multiple Choice

1. The symbols communicators use are which of the following?

a. concrete

b. universal

c. applicable to the thing itself

d. vague

2. Rules regarding when, how, where, and with whom to talk about certain things are known as

which of the following?

a. communication rules

b. regulative rules

c. contextual rules

d. constitutive rules

3. What type of communication rules describe what “appropriate” communication consists of?

a. nonverbal

b. regulative

c. constitutive

d. audience-centered

4. How is communication made the most effective?

a. when verbal and nonverbal elements operate in an integrated fashion

b. when verbal communication is given more emphasis than nonverbal communication

c. when nonverbal communication is allowed to dictate the interaction

d. when our interactions do not require nonverbal communication

5. Which of the following is a purpose of nonverbal behavior?

a. to overly exaggerate emotion

b. to replace interpersonal attitudes

c. to replace verbal communication

d. to present one’s personality

6. John is giving a presentation at his office. During his speech, John controls his tone of voice,

how fast he is talking, and how he articulates his words. John is using which of these nonverbal

code?

a. kinesics

b. proxemics

c. physical appearance

d. vocalics

7. Stacy is studying in the library at her school when a stranger comes up and moves her

backpack to take the seat next to her. Stacy becomes uncomfortable and moves to another

table. This is a violation of which of the following?

a. proxemics

b. kinesics

c. space

d. time

8. The space that is generally occupied by significant others, family members, and close friends

is known as which zone?

a. social zone

b. intimate zone

c. informal

d. casual

9. A restaurant’s decision to use intense colors, intimate seating arrangements, and bright

lighting are all examples of influencing which of these?

a. space

b. perceptions

c. environment

d. kinesics

10. Proxemics is a type of what kind of communication?

a. verbal

b. location

c. human

d. nonverbal

11. During a speech, Frank lost his footing and fell to the floor. To show the audience he was

okay, Frank gave a thumbs-up to the crowd. The thumbs-up is an example of which application

of nonverbal communication?

a. illustrator

b. emblem

c. regulator

d. affect display

12. While Shawn is talking to a colleague about firings in the department, he notices his

coworker wringing her hands and fidgeting quite a bit, so he changes the subject. Shawn’s

colleague is displaying which of the following aspects of nonverbal communication?

a. adapters

b. regulators

c. illustrators

d. emblems

13. Trying to keep a blank expression when hearing bad news would be an example of which of

these aspects of nonverbal communication?

a. masking

b. deintensification

c. neutralization

d. concealing

14. Aaron is playing a game of poker with his friends when he gets a really good hand. He wants

to bait his opponent to make a bet, so he puts a sad look on his face to indicate he doesn’t like

his hand. Aaron is using which strategy?

a. intensification

b. masking

c. deception

d. neutralization

15. Which of the following is the most powerful form of nonverbal communication?

a. vocalics

b. space

c. oculesics

d. haptics

16. Greeting a coworker with a handshake falls under which category of touch?

a. functional

b. social

c. friendship

d. acquaintance

17. Why is touch such an important nonverbal code?

a. It is the most commonly used code.

b. Touching is a taboo code in many cultures.

c. Touch conveys a great deal of information about our personality.

d. Touch is the most powerful and misunderstood code.

18. Judy notices her coworkers slouching when they are in meetings. Her coworkers are

communicating through which type of behavior?

a. interpersonal

b. proxemics

c. body

d. kinesics

19. Monica is proud of a new tattoo she just had done on her wrist and has been showing her

new ink to her friends at work. She is communicating with the use of which of the following?

a. emblem

b. artifact

c. item

d. object

20. The process of understanding our experiences and the experiences of others through the

use of verbal and nonverbal messages is known as which of these?

a. group communication

b. human communication

c. interpersonal communication

d. interactive communication

21. Joel’s team was given a project that included the due date, meeting times, and people

involved in the project. This information forms which of the following?

a. relational layer

b. content layer

c. verbal communication

d. environment

22. Which of these precedes and perhaps structures all subsequent communication?

a. verbal communication

b. nonverbal communication

c. kinesics

d. proxemics

23. The constructed or natural surroundings that influence your communicative decisions,

attitude, and mood are termed which of these choices?

a. context

b. backdrop

c. scene.

d. environment

24. Success in productivity and sales has been linked to which of the following?

a. being isolated from others

b. lack of any noticeable dialect

c. handshake techniques

d. verbally criticizing competitors

25. Journalists who receive low public respect and esteem have been found to commonly be

guilty of which aspect of communication?

a. arrogant body language

b. wordy dialogue

c. nervous body language

d. exaggerated gestures

26. What criteria do patients often use when selecting physicians?

a. medical schooling

b. proximity to their home

c. perceived image

d. experience

27. The level of performance and perceived satisfaction teachers receive from their students is

largely influenced by which of the following?

a. verbal communication

b. nonverbal communication

c. difficulty of course material

d. the peer relationship of the classroom

28. How can managers effectively convey impressions of empathy and power?

a. tone of voice

b. physical appearance

c. work environment

d. body language

29. For speakers to be consistently efficient at verbally conveying their intended meanings,

which of the following must they do?

a. understand that intended meanings may not be fully conveyed by a message because

of a variety of factors

b. use shared language that has a universal meaning

c. reiterate their message more than once to the recipient

d. constantly define what their words mean during a communication interaction

30. Learning that eye contact counts as paying attention, or that kissing/hugging counts as

showing affection help define which of our rules?

a. communication rules

b. regulative rules

c. constitutive rules

d. interactive rules

31. Nonverbal communication accounts for what percentage range of the total meaning of

communication?

a. 23% to 47%

b. 65% to 93%

c. 72% to 98%

d. 35% to 50%

32. The nonverbal dimension that defines how we react to things by evaluating them as

positive/negative or good/bad is known as which of the following?

a. immediacy

b. responsiveness

c. status

d. proximity

33. Katherine is giving a speech to her boss tomorrow. To prepare, Katherine puts on her

conservative jewelry and makeup, her business suit, and a moderate perfume. These are known

as which aspects of nonverbal communication?

a. emblems

b. illustrators

c. artifacts

d. affect displays

34. Hugs or pats on the back are which type of touch?

a. social/polite

b. friendship/warmth

c. love/intimacy

d. sexual arousal

35. Hugs and kisses on the cheek might be exchanged using this type of touch.

a. social/polite

b. friendship/warmth

c. love/intimacy

d. sexual arousal

36. When people communicate strong feelings of affection toward each other with hugs that

may last longer and kisses that may be on the lips, this kind of touch is being applied.

a. social/polite

b. friendship/warmth

c. love/intimacy

d. sSexual arousal

37. Which layer of communication may include descriptive information such as the time of a

meeting, a project due date, or the names of the coworkers assigned to a team?

a. relational

b. conceptional

c. redundant

d. content

38. If we reduce the intensity of our facial expression connected to a certain emotion, it is

known as which of the following?

a. masking

b. neutralization

c. haptics

d. deintensification

39. Betsy is hiding an expression connected to a felt emotion and replacing it with an

expression more appropriate to the situation. Betsy is engaging in which of the following?

a. masking

b. neutralization

c. haptics

d. deintensification

40. Brad is unhappy because his girlfriend broke up with him this morning. This afternoon, Brad

is trying to smile with his friends and is using facial expressions to erase how he really feels.

What Brad is doing is known as which of these?

a. masking

b. neutralization

c. haptics

d. deintensification

41. These touches typically take place within the context of a professional relationship and are

low in intimacy.

a. social/polite

b. friendship/warmth

c. love/intimacy

d. functional

42. With regard to nonverbal communication, the first step of the KEYS process suggests we do

which of the following?

a. evaluate the professional context

b. inventory the types of nonverbal cues you display to others

c. take an immediate reflexive inventory of both your nonverbal communication and

your partner’s

d. step back and reflect

43. With regard to nonverbal communication, the final step of the KEYS process suggests we do

which of the following?

a. evaluate the professional context

b. inventory the types of nonverbal cues you display to others

c. take an immediate reflexive inventory of both your nonverbal communication and

your partner’s

d. step back and reflect

True/False

1. Eye contact is a constitutive rule that counts as paying attention.

2. More than half of interpersonal messages are conveyed nonverbally.

3. Nonverbal communication cannot substitute part of a verbal message.

4. Nonverbal cues can conflict with what is being said.

5. Kinesics refers to how people use their voices to communicate and express themselves.