Archives: Quiz
Business Communication Chapter 13 2 Depending on your status in the organization, using the direct approach in reports can be misconstrued as arrogance
Copyright © 2012 Pearson Education, Inc. 47) Depending on your status in the organization, using the direct approach in reports can be misconstrued as arrogance. Answer: TRUE Explanation: A low-status individual who is reporting to high-status individuals risks the impression […]
Business Communication Chapter 13 1 An employee who describes the data she collected from six different plant managers without drawing any conclusions is preparing
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 13 Planning Reports and Proposals 1) The basic purpose of informational reports is A) to persuade the audience to act. B) to present recommendations and conclusions to a […]
Business Communication Chapter 12 2 Tables are ideal for summarizing information that would be difficult or tedious to handle in the main text
Copyright © 2012 Pearson Education, Inc. 47) Tables are ideal for summarizing information that would be difficult or tedious to handle in the main text. Answer: TRUE Explanation: Tables are the best choice when the actual values of the data […]
Business Communication Chapter 12 1 The best type of visual for showing that annual consumer spending has decreased over the past ten years would be
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 12 Designing Visual Communication 1) Compared to poorly written text, badly designed visuals are ________ to be noticed by your audience. A) less likely B) more likely C) […]
Management Chapter 11 2 Which one of the following structural options combines a high level of both global integration and local responsiveness
12 Answer: B Diff: 2 Page Ref: 336 Objective: 11.7 67) Which one of the following is not a structural option for firms pursuing international strategies? A) Corporate federation B) Decentralized federation C) Transnational structure D) Centralized hub Answer: A […]
Business Communication Chapter 11 2 Unlike most search engines, a web directory yields results that have been screened by human editors
Copyright © 2012 Pearson Education, Inc. 48) Search engines and directories use different approaches to find and index websites. Answer: TRUE Explanation: Search engines use computer algorithms to find websites. Directories are organized and set up by human editors. In […]
Management Chapter 11 1 To the extent that customers outside a firm’s domestic market are willing and able to buy a firm’s current products or services
1 Answer: TRUE Diff: 2 Page Ref: 310 Objective: 11.3 Strategic Management and Competitive Advantage, 4e (Barney) Chapter 11 International Strategies 1) At some level, international strategies have existed since before the beginning of recorded time. Answer: TRUE Diff: 1 […]
Business Communication Chapter 11 1 You create a survey and administer it five times under identical conditions. Because it yielded completely
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 11 Finding, Evaluating, and Processing Information 1) At the beginning of a research project, you need to A) develop a formal outline that you plan to stick to […]
Management Chapter 10 2 Discuss the differences between mergers and acquisitions and differentiate between friendly and unfriendly acquisitions
14 Answer: A Diff: 2 Page Ref: 298 Objective: 10.7 71) ________ is (are) a maneuver in which a target firm’s management purchases any of the target firm’s stock owned by a bidder and does so for a price that […]
Business Communication Chapter 10 2 One of the best ways to gain credibility for your message is to support it with objective evidence
Copyright © 2012 Pearson Education, Inc. 45) One of the best ways to gain credibility for your message is to support it with objective evidence. Answer: TRUE Explanation: The better the source of your evidence, the more credible your product […]
Management Chapter 10 1 When the management of a target firm wants the firm to be acquired, this is known as a hostile takeover
1 Answer: FALSE Diff: 2 Page Ref: 279 Objective: 10.2 Strategic Management and Competitive Advantage, 4e (Barney) Chapter 10 Mergers and Acquisitions 1) A firm engages in an acquisition when it purchases a second firm. Answer: TRUE Diff: 1 Page […]
Business Communication Chapter 10 1 In marketing and sales messages, what is the primary difference between selling points and benefits
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 10 Writing Persuasive Messages 1) In general, the best persuasive messages ________ the audience’s motivations. A) avoid mentioning B) downplay C) openly address D) dismiss Answer: C Explanation: […]
Management Chapter 9 2 Which of the following is a limitation of the reputational control of cheating in a strategic alliance
13 Answer: D Diff: 2 Page Ref: 265 Objective: 9.5 67) To the extent that a strategic alliance is based on ________ relations, it will make the alliances costly to imitate. A) socially complex B) tacit collusion C) explicit collusion […]
Business Communication Appendix B 1 Unlike source notes, content notes may supplement your main text with comments and/or cross-references
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Appendix B Documentation of Report Sources 1) With Chicago humanities style, you use A) the author-date system. B) the author-page number system. C) footnotes or endnotes. D) full citations […]
Management Chapter 9 1 The use of strategic alliances to manage economic exchanges has grown substantially over the last several years
1 Answer: TRUE Diff: 2 Page Ref: 252 Objective: 9.2 Strategic Management and Competitive Advantage, 4e (Barney) Chapter 9 Strategic Alliances 1) The use of strategic alliances to manage economic exchanges has grown substantially over the last several years. Answer: […]
Business Communication Appendix A 1 If you are writing a business letter to someone you know well, it is acceptable to use his or her first name in the salutation
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Appendix A Format and Layout of Business Documents 1) The quality of paper is measured by A) length and width. B) weight and cotton content. C) color and texture. […]
Management Chapter 8 2 If Span do Corp wanted to measure the performance of its divisions with a method that would minimize any potential short-term bias
15 Answer: A Diff: 2 Page Ref: 241 Objective: 8.4 75) Which of the following statements regarding CEO compensation is accurate? A) Differences in CEO cash compensation are very responsive to differences in firm performance. B) If a substantial percentage […]
Business Communication Chapter 9 2 For particularly difficult situations, it is best to place the buffer at the end of the negative message
Copyright © 2012 Pearson Education, Inc. 46) For particularly difficult situations, it is best to place the buffer at the end of the negative message. Answer: FALSE Explanation: The whole purpose of the buffer is to be information that comes […]
Management Chapter 8 1 The most common organization structure for implementing a corporate diversification strategy is the U-form
1 Answer: FALSE Diff: 2 Page Ref: 223 Objective: 8.1 Strategic Management and Competitive Advantage, 4e (Barney) Chapter 8 Organizing to Implement Corporate Diversification 1) The most common organization structure for implementing a corporate diversification strategy is the U-form. Answer: […]
Business Communication Chapter 9 1Instead of beginning your negative message with a blunt announcement of the news, you can use
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 9 Writing Negative Messages 1) When composing a negative message, you should try to A) choose a buffer that will distract your reader from the main point of […]
Management Chapter 7 2 Research over the years has demonstrated conclusively that the primary determinant of the compensation of top managers in a firm is
13 Answer: C Diff: 2 Page Ref: 209 Objective: 7.3 67) ________ exists when two or more diversified firms simultaneously compete in multiple markets. A) Multipoint competition B) Dynamic competition C) Multipoint cooperation D) Dynamic cooperation Answer: A Diff: 1 […]
Business Communication Chapter 8 2 It is not necessary to ask someone’s permission before listing his or her name as a job reference
15 45) When making complex routine requests to company outsiders, you rarely need to explain how responding to the request will benefit the reader. Answer: FALSE Explanation: There are two reasons for why you need to explain how responding will […]
Management Chapter 7 1 A firm implements a corporate diversification strategy when it operates in multiple industries or markets simultaneously
1 Answer: TRUE Diff: 2 Page Ref: 192 Objective: 7.1 Strategic Management and Competitive Advantage, 4e (Barney) Chapter 7 Corporate Diversification 1) A firm implements a corporate diversification strategy when it operates in multiple industries or markets simultaneously. Answer: TRUE […]
Business Communication Chapter 8 1 If you request a recommendation from a person you haven’t had contact with recently, you should
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 8 Writing Routine and Positive Messages 1) When making a routine request, you should begin with A) an indication of the importance of your request. B) a statement […]
Management Chapter 6 2 Investments made by employees that have more value in a particular company than in alternative companies are known as
13 Answer: C Diff: 2 Page Ref: 181 Objective: 6.6 67) If Brenda Thompson, Tom Mix’s supervisor, wanted to use a budgeting process to help evaluate Tom’s performance but wanted to ensure that using a budget did not encourage Tom […]
Business Communication Chapter 7 2 An effective email subject line is very short and describes only the general topic of the message
Copyright © 2012 Pearson Education, Inc. 48) Due to budget constraints, very few employers now monitor employee email. Answer: FALSE Explanation: The monitoring of employee email has become much more prevalent in recent years. Some companies use automatic programs to […]
Management Chapter 6 1 Business strategy is a firm’s theory of how to gain competitive advantage by operating in several businesses simultaneously
1 Answer: FALSE Diff: 3 Page Ref: 164 Objective: 6.1 Strategic Management and Competitive Advantage, 4e (Barney) Chapter 6 Vertical Integration 1) Business strategy is a firm’s theory of how to gain competitive advantage by operating in several businesses simultaneously. […]
Business Communication Chapter 7 1 Despite your numerous emails and voicemail messages, a normally dependable vendor has not responded to your important question
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 7 Crafting Messages for Electronic Media 1) Which of the following statements is true? A) Despite their popularity for personal use, social networking technologies are not very useful […]
Management Chapter 5 2 Which of the following bases of product differentiation is generally viewed as the most difficult to duplicate
13 Answer: D Diff: 2 Page Ref: 150 Objective: 5.7 67) Research on architectural competence in pharmaceutical firms suggests that A) not only do some firms possess this competence, but that other firms do not; firms without this competence have, […]
Business Communication Chapter 6 1 In revising an important report, you want to make sure all numbers are written with numerals rather than being spelled out
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 6 Completing Business Messages 1) The main tasks in completing a business message consist of all except A) proofreading. B) revising. C) forecasting. D) producing. Answer: C Explanation: […]
Management Chapter 5 1 While firms often alter the objective properties of their products or services in order to implement a product-differentiation strategy
1 Answer: TRUE Diff: 3 Page Ref: 134 Objective: 5.2 Strategic Management and Competitive Advantage, 4e (Barney) Chapter 5 Product Differentiation 1) Wal-Mart exemplifies a firm pursuing a product-differentiation strategy while Victoria’s Secret exemplifies a firm pursuing a cost-leadership strategy. […]
Business Communication Chapter 6 2 Readers can get a more out of a document just by reading its descriptive headings than by reading its informative headings.
Copyright © 2012 Pearson Education, Inc. 46) It is inappropriate to use lists in formal business writing. Answer: FALSE Explanation: Lists of various types can be extremely useful in business writing. The only time the use of lists should be […]
Management Chapter 4 2 When managers committed to an incorrect course of action increase their commitment to this action even as its limitations become manifest
13 Answer: C Diff: 2 Page Ref: 119 Objective: 4.6 66) Which of the following is less likely to be a rare source of cost advantage? A) Technological software B) Learning-curve advantages C) Differential low-cost access to productive inputs D) […]
Business Communication Chapter 5 2 Enlivening business messages with humor will always please your readers, especially if they don’t know you very well
Copyright © 2012 Pearson Education, Inc. 45) Enlivening business messages with humor will always please your readers, especially if they don’t know you very well. Answer: FALSE Explanation: Humor is always a gamble and can misfire badly if your audience […]
Management Chapter 4 1 Cost leadership and product differentiation are so widely recognized that they are often called generic business strategies
1 Answer: TRUE Diff: 2 Page Ref: 105 Objective: 4.3 Strategic Management and Competitive Advantage, 4e (Barney) Chapter 4 Cost Leadership 1) Corporate level strategies are actions firms take to gain competitive advantages in a single market or industry. Answer: […]
Business Communication Chapter 5 1 Which of the following identifies a paragraph that focuses on the reasons that something gets developed
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 5 Writing Business Messages 1) Which of the following statements that would appear in a business letter best reflects the “you” attitude? A) You failed to enclose a […]
Management Chapter 3 2 The range of formal and informal mechanisms to ensure that managers are behaving in ways consistent with a firm’s strategies are referred to as
12 Answer: C Diff: 2 Page Ref: 81 Objective: 3.6 63) According to the research in strategic human resources management, A) firms that are able to use human resource practices to develop socially complex human and organizational resources are able […]
Business Communication Chapter 4 2 Skilled communicators include only the information that their audience has specifically requested.
Copyright © 2012 Pearson Education, Inc. 49) When you get a vague request for information, the best way to handle it is to provide all the information you can and allow the audience to pick and choose what is useful […]
Management Chapter 3 1 Financial resources include only the profits a firm has made earlier in its history and that it has reinvested in itself
1 Answer: FALSE Diff: 2 Page Ref: 68 Objective: 3.1 Strategic Management and Competitive Advantage, 4e (Barney) Chapter 3 Evaluating a Firm’s Internal Capabilities 1) Capabilities are a subset of a firm’s resources and are defined as tangible and intangible […]
Business Communication Chapter 4 1 In developing business messages, the step during which you step back to see whether you have expressed your ideas clearly is
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 4 Planning Business Messages 1) The three primary steps involved in preparing a business message are A) planning, writing, and completing. B) informing, persuading, and collaborating. C) defining […]
Management Chapter 2 2 If your customers value your products more when they have your product and another firm’s product rather than when they have your product alone
12 Answer: D Diff: 2 Page Ref: 51 Objective: 2.6 66) Overall, the average level of performance in an industry is likely to be highest when A) the threat level of all five forces is high. B) the threat level […]
Business Communication Chapter 3 1Many difficulties in intercultural communication occur because people in different cultures have different
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 3 Communicating in a World of Diversity 1) “All the characteristics and experiences that define each of us as individuals” is the definition of A) ethnicity. B) diversity. […]
Management Chapter 2 1 Culture is the values, beliefs and norms that guide a behavior in a society, and culture is largely the same across the world
1 Answer: FALSE Diff: 2 Page Ref: 34 Objective: 2.2 Strategic Management and Competitive Advantage, 4e (Barney) Chapter 2 Evaluating a Firm’s External Environment 1) A firm’s general environment consists of broad trends in the context within which the firm […]
Business Communication Chapter 3 2 Members of low-context cultures place more emphasis on nonverbal communication than on verbal communication
Copyright © 2012 Pearson Education, Inc. 49) Members of low-context cultures place more emphasis on nonverbal communication than on verbal communication. Answer: FALSE Explanation: Low-context cultures tend to focus on specific written or spoken language that is independent of the […]
Management Chapter 1 2 Ratios that focus on the level of a firm’s financial flexibility, including its ability to obtain more debt, are known as
12 Answer: D Diff: 2 Page Ref: 17 Objective: 1.4 65) ________ are ratios with some measure of profit in the numerator and some measure of firms’ size or assets in the denominator. A) Liquidity ratios B) Leverage ratios C) […]
Business Communication Chapter 2 2 To resolve conflict successfully, it helps to get feelings out in the open before dealing with the main issues
Copyright © 2012 Pearson Education, Inc. 48) To resolve conflict successfully, it helps to get feelings out in the open before dealing with the main issues. Answer: TRUE Explanation: If bottled up, resentment can prevent conflicts from being resolved in […]
Management Chapter 1 1 For the purposes of this book, a firm’s strategy is defined as its theory about how to gain competitive advantages.
1 Answer: TRUE Diff: 1 Page Ref: 4 Objective: 1.2 Strategic Management and Competitive Advantage, 4e (Barney) Chapter 1 What Is Strategy and the Strategic Management Process? 1) One of the central questions that all strategic managers must address, regardless […]
Business Communication Chapter 2 1 One member of a task force on which you serve is particularly good at helping other members get along and work through their differences
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 2 Mastering Team Skills and Interpersonal Communication 1) In participative management A) employees are involved in the company’s decision making. B) all top-level managers participate in profit sharing. […]
Business Communication Chapter 1 2 Upward communication generally helps executives solve problems and make intelligent decisions
Copyright © 2012 Pearson Education, Inc. 45) Upward communication generally helps executives solve problems and make intelligent decisions. Answer: TRUE Explanation: An example of upward communication would be bank employees informing management that customers are highly resentful of fees that […]
Business Communication Chapter 1 1 Business communication is often more demanding than social communication because communication on the job is affected by
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 1 Achieving Success Through Effective Business Communication 1) Communication is the process of A) transferring information and meaning. B) listening actively. C) writing messages. D) none of the […]