45) Upward communication generally helps executives solve problems and make intelligent
decisions.
46) Within organizations, formal communication is upward and downward, while informal
communication is always horizontal.
47) The rumor mill tends to be most active when employees receive too much information about
their company.
48) Because external communication is carefully orchestrated, almost none of it occurs
informally.
49) Emotional intelligence involves the ability to relate to the needs of others.
50) As long as employees get the job done, most companies are not concerned with employees
meeting expectations of business etiquette.
51) The communication process is a simple one consisting of only two steps: the sender
transmits the message and the receiver gets the message.
52) Successful organizations usually avoid the need for feedback.
53) Multitasking generally enhances the quality of employees’ communication.
54) Factors such as poor acoustics and uncomfortable meeting rooms can be annoying but are
not really that important when it comes to communication.
55) Filtering messages can occur unintentionally and lead communicators to miss out on
information they need.
56) In business, you can usually count on having your audience’s full attention for important
messages.
57) The only real difference between the “1.0” and “2.0” approaches to Business Communication
is that 2.0 involves using more communication technology.
58) The 2.0 approach to business communication emphasizes interaction and conversation
among senders and audiences.
59) Most organizations that embrace the 2.0 approach to business communication will still
follow a more traditional approach for some communications (such as strategic plans and policy
documents).
60) Despite predictions to the contrary, social media tools (such as blogs, social networks, and
wikis) have had relatively little influence on the way companies communicate with customers.
61) Using a wiki for employee training purposes is an example of the 2.0 approach to business
communication.
62) Too much information can be worse than not enough information.
63) Effective communicators mark all email messages as “urgent” to make sure the audience
responds.
64) Even if a long report requires no immediate action from recipients, it’s best not to mention
that fact to ensure that they read the report.
65) Ethics can be defined as not doing anything illegal.
66) Plagiarism is only a problem in the classroom. In the business environment, it’s just another
term for information sharing.
67) A message that is intended to mislead or manipulate the audience is unethical, even if its
content is true.
68) “Stealth marketing” involves promoting products and services to customers who don’t know
they’re being marketed to.
69) When people must choose between alternatives that aren’t completely wrong or completely
right, they are facing an ethical lapse.
70) Although intellectual property laws were once a serious concern, the ease of sharing
information through social media has decreased the need to be concerned with them.
71) Communication is the process of transferring ________ and ________ between senders and
receivers.
72) Groups affected in some way by a company’s actions are referred to as ________.
73) Workforce ________ refers to all the differences among the people you come into contact
with on the job, including age, gender, sexual orientation, education, and so forth.
74) A ________ ________ is the mixture of values, traditions, and habits that give a company its
atmosphere or personality.
75) Understanding and respecting the members of your audience and making every effort to get
your message across in a meaningful way is necessary to adopt an ________ -________
approach.
76) ________ ________ refers to the ability to relate to the needs of others, and is widely
considered to be a vital characteristic of successful managers and leaders.
77) When a sender puts an idea into a message, the sender is ________ the idea.
78) In the communication process, ________ describes the step in which the audience extracts
the idea from a message.
79) Selective ________ is the process of distorting or ignoring information that does not fit one’s
view of reality.
80) Social ________ tools such as blogs, wikis, and social networks have paved the way for
companies to embrace the “2.0” approach to business communication.
81) Above all, the ________ communication model for business communication is more
interactive and conversational than a traditional publishing or broadcasting approach.
82) According to the “information technology ________,” information tools such as email and
the Internet can waste as much time as they save.
83) ________ are the accepted principles of conduct that govern behavior within a society.
84) An ethical ________ involves choosing between conflicting alternatives that are not clear-
cut.
85) An ethical ________ involves making a clearly unethical choice.
86) How does the primary function of upward-flowing communication differ from that of
downward-flowing communication?
87) When does the rumor mill tend to be most active within an organization? Include an example
of a situation that might cause the rumor mill to become more active.
88) To adopt an audience-centered approach to communication, what do you need to learn about
your audience? List at least three specific attributes.
89) What does it mean for an audience to “decode” a message?
90) Briefly explain the nature and importance of the final phase in the communication process.
91) List three social media tools that have inspired and enabled a more conversational approach
to business communication.
92) Briefly describe at least one hypothetical or actual example of an organization utilizing the
2.0 approach to business communication.
93) What is the relationship between Web 2.0 and Business Communication 2.0?
94) How can the overuse or misuse of communication technology become a barrier to effective
communication?
95) Briefly explain the difference between an ethical dilemma and an ethical lapse.
96) Describe five characteristics of effective business messages.
97) Explain the increasing dependence on knowledge workers in business, and provide at least
two examples that illustrate the value of information in today’s economy.
98) Outline the eight steps of the communication process.
99) Describe four common types of communication barriers.
100) Briefly define Business Communication 2.0, and explain how it differs from a more
traditional approach to business communication.