48) To resolve conflict successfully, it helps to get feelings out in the open before dealing with
the main issues.
49) Dealing directly with resistance to change is never good for team maintenance.
50) To resolve conflicts successfully, it is helpful to get opponents to fight together against an
“outside force” (such as increased competition) instead of against each other.
51) With collaborative writing, the usual outcome is a document that is inferior to one that would
have been produced by a single individual.
52) A wiki is a website that allows anyone with access to add new material and edit existing
material in collaborative documents.
53) Cloud computing offers little that can affect how teams conduct virtual meetings.
54) Unproductive meetings are rare in today’s business environment.
55) If you are trying to solve a problem or make a decision, the more people in your meeting the
better.
56) The main role of the meeting leader is to be passive and let others speak without interference.
57) Although virtual meetings have become popular, evidence suggests that companies do not
save much money by utilizing them.
58) Now that technology is so vital in the workplace, few executives view listening as an
important skill.
59) The goal of content listening is to evaluate the logic, validity, and implications of a message.
60) Good listeners specialize in one of the three types of listening and apply it to nearly all
situations.
61) The primary goal of empathic listening is to solve the speaker’s problem.
62) Most people need to improve their listening skills.
63) Selective listening is an important skill for professionals, since it helps them filter out
information that is not relevant to their jobs.
64) Most audiences are unable to process information as quickly as a speaker talks, so they get
behind in comprehending what the speaker is saying.
65) Nonverbal communication includes facial expressions and hand gestures, but not the clothes
people wear, the way they sit, or the way they walk.
66) Unlike with verbal language, the meanings of nonverbal signals are consistent across
cultures.
67) The use of time and space can send powerful nonverbal signals.
68) When it comes to personal appearance in the workplace, it’s best to match your style to the
expectations of your organization.
69) These days, no one is bothered when employees use mobile phones in meetings.
70) When conducting business over a meal, you should wait to bring out business papers until
after the entrée plates have been removed.
71) ________ refers to working together to meet complex challenges.
72) ________ management is a way of involving employees in the company’s decision making.
73) Group loyalty can lead members into ________, a willingness to set aside personal opinions
and go along with everyone else, even if everyone else is wrong.
74) Some group members have ________ ________ made up of private motives that affect the
group’s interaction.
75) Group ________ are the interactions and processes that take place in a meeting.
76) Group ________ are informal standards of conduct that members share and that guide
member behavior.
77) In the ________ phase of team evolution, team members reach a decision and find a solution
that is acceptable enough for all members to support (even if they have reservations).
78) Teams need to learn how to handle ________ : clashes over differences in ideas, opinions,
goals, or procedures.
79) When planning a meeting, the group leader prepares a(n) ________ of items to discuss,
topics to present, or decisions to make.
80) ________ procedure is a time-tested method for planning and running effective meetings.
81) ________ technologies enable realistic virtual meetings in which participants thousands of
miles apart seem to be in the same room.
82) The goal of ________ listening is to evaluate the logic, conclusions, and other aspects of the
message.
83) When it comes to nonverbal communication, your ________ are especially effective for
indicating attention and interest, regulating interaction, and establishing dominance.
84) A firm ________ can help make a positive first impression in business contexts, while a
“dead fish” version does just the opposite.
85) Online ________ refers to such practices as using virus protection, avoiding personal attacks,
and avoiding multitasking while using IM.
86) Describe the primary difference between a committee and a task force.
87) Briefly explain why the ability to work effectively in teams is so important in business.
88) What are three potential disadvantages of working in teams?
89) As the leader of a new task force, you notice that one of your team members remains silent
during meetings. What should you do?
90) List at least three benefits of effective listening in business.
91) List at least three strategies to keep your mind from wandering while listening to a speaker.
92) List at least three general categories of nonverbal communication.
93) If you are new to a company, what is the best way to decide what type of dress is appropriate
in that organization?
94) During a meeting with coworkers, your mobile phone rings. Should you answer it? Why or
why not?
95) While having lunch with a client, what should you do with the business papers you brought
to discuss? Why?
96) Describe at least three common types of teams companies often create.
97) Once you have decided that a meeting is necessary, what four strategies can help you plan it
effectively?
98) Briefly describe at least three meeting technologies that make it easy for virtual teams to
interact.
99) Differentiate among the three primary types of listening.
100) List and briefly explain the three roles nonverbal communication plays in communication.