Business Communication Today, 11e (Bovee/Thill)
Appendix A Format and Layout of Business Documents
1) The quality of paper is measured by
A) length and width.
B) weight and cotton content.
C) color and texture.
D) whether or not it is imprinted with the name and address of the company.
2) The proper sequence for the standard parts of a letter is
A) heading, date, inside address, salutation, body, complimentary close, signature block.
B) date, heading, inside address, salutation, body, typewritten name, complimentary close.
C) salutation, date, heading, inside address, body, complimentary close, signature block.
D) inside address, heading, date, salutation, body, complimentary close, typewritten name.
3) Which of the following is a salutopening?
A) Dear Professor Milford:
B) Dear Esteemed Professor Milford,
It has come to our attention that you are interested in joining our research team in Winslow,
Arizona. We think you can be a good fit!
C) Thank you, Professor Milford,
for your prompt response.
D) Attention: Professor J. J. Milford
4) If you include an attention line in a business letter, you should place it
A) at the top of the page, centered under the letterhead.
B) below the salutation.
C) two lines below the complimentary close.
D) on the first line of the inside address.
5) When is an enclosure notation required in a business letter?
A) All business letters require enclosure notation.
B) When the letter is typed by one person to express the sentiments of another person.
C) When the letter is sent in hard-copy form as a printed document rather than electronic form.
D) When the letter includes other documents.
6) The letter format in which all parts begin at the left margin is called
A) block.
B) modified block.
C) simplified.
D) mixed.
7) To meet the needs of U.S. Postal Service equipment, envelopes used for bulk mailings
A) are never made of colored paper.
B) are addressed in capital letters.
C) include all mailing instructions below the address area.
D) adhere to all of the above guidelines.
8) The top of a memo usually includes headings for
A) to, from, date, subject.
B) department, date, subject.
C) attention, to, from, date.
D) subject, to, date.
9) In memos, a courtesy title
A) should always be used.
B) is never appropriate.
C) is required if you are discussing confidential matters.
D) should be used only if you would use one in a face-to-face encounter with the reader.
10) When preparing a formal report that will be bound, leave at least a
A) uniform 2-inch margin on all sides.
B) 2-inch margin at the top and bottom and a 1-inch margin on the sides.
C) 1-inch margin on three sides and a 1-1/2-inch margin on the bound side.
D) uniform 1-1/2-inch margin on all sides.
11) Letterhead stationery commonly includes the company’s URL.
12) In business documents, abbreviations such as U.S.A. and M.B.A. must always contain
periods.
13) “Feb. 10th 2012” is the correct way to type the date in a letter.
14) If you are writing a business letter to someone you know well, it is acceptable to use his or
her first name in the salutation.
15) Three blank lines are left between the complimentary close and the sender’s typed name.
16) The second page of a letter includes a heading that is different from the heading of the first
page.
17) In the simplified letter format, commas follow both the salutation and the complimentary
close.
18) Most envelopes used in U.S. businesses are No. 10 that are 8 1/2 inches in length to
accommodate standard letters that are 8 1/2 inches wide.
19) A memo should always contain a complimentary close and a signature.
20) In formal business reports, every page should have a page number printed at the top.