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1 Essentials of MIS, 12e (Laudon) Chapter 1 Business Information Systems in Your Career 1) As discussed in the chapter opening case, the San Francisco Giants are taking advantage of wireless technology to do which of the following? A) Improve […]

11 35) The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company’s members is called its: A) business process. B) environment. C) atmosphere. D) values. E) culture. Answer: E Difficulty: […]

21 73) The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once the messengers have left the office. This is a business problem that falls into the: A) management dimension. B) […]

1 Essentials of MIS, 12e (Laudon) Chapter 10 E-Commerce: Digital Markets, Digital Goods 1) When did e-commerce begin? A) 1965 B) 1983 C) 1995 D) 1999 E) 2000 Answer: C Difficulty: 1: Easy AACSB: Application of Knowledge LO: 10.1: What […]

11 43) Market creators: A) save users money and time by processing online sales transactions. B) provide a digital environment where buyers and sellers can establish prices for products. C) create revenue by providing digital content over the web. D) […]

19 75) Which of the following statements about B2B e-commerce is not true? A) Eighty percent of online B2B e-commerce is still based on EDI. B) B2B e-commerce represents approximately 10% of the overall B2B marketplace. C) B2B e-commerce only […]

1 Essentials of MIS, 12e (Laudon) Chapter 11 Improving Decision Making and Managing Knowledge 1) Why does improving a small, routine decision have business value for a company? A) A small decision may have a great economic impact on the […]

11 34) GDSS are designed to: A) allow meeting attendees to share their thoughts in real time with their peers. B) manage knowledge using a global perspective. C) enable collaboration among geographically dispersed participants. D) enable executives to easily supervise […]

21 67) Decision making is enhanced by a diverse group of ________, such as data mining and fuzzy logic. A) intelligent techniques B) expert systems C) DSS D) intelligent models E) parameterized reports Answer: A Difficulty: 1: Easy AACSB: Information […]

1 Essentials of MIS, 12e (Laudon) Chapter 12 Building Information Systems and Managing Projects 1) According to the chapter case, what was the primary problem facing the Girl Scouts regarding their supply chain problems? A) There were high error rates […]

11 38) Which of the following is a technique used to create websites that will conform to the screen resolution of the user? A) Native design B) Responsive design C) End-user design D) Multi-platform design E) Mobile development Answer: B […]

19 74) Identify and describe a key tool used in structured methodologies. Answer: A key tool used in structured methodology is a data flow diagram. A data flow diagram graphically represents a system’s component processes and the flow of data […]

1 Essentials of MIS, 12e (Laudon) Chapter 2 Global E-Business and Collaboration 1) Suppliers, customers, employees, products and services, and ________ are the five basic components with which businesses must deal. A) the environment B) manufacturing and production C) sales […]

11 36) What is the most important benefit of an enterprise application? A) Enabling speed of communicating B) Enabling business functions and departments to share information C) Enabling a company to work collaboratively with customers and suppliers D) Enabling cost-effective, […]

21 72) A wiki is a type of collaborative: A) social network. B) blogging. C) virtual world. D) website. E) MIS. Answer: D Difficulty: 1: Easy AACSB: Application of Knowledge LO: 2.3: Why are systems for collaboration and social business […]

1 Essentials of MIS, 12e (Laudon) Chapter 3 Achieving Competitive Advantage with Information Systems 1) Which of the following is not one of the competitive forces in Porter’s model? A) Suppliers B) Other competitors C) External environment D) Customers E) […]

11 30) The idea that the more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output, is referred to as: A) the […]

21 62) Which of the following technologies permits service calls to U.S. companies to be answered in India just as easily and inexpensively as if the help desk were in the United States? A) Cellular networks B) Internet telephony C) […]

1 Essentials of MIS, 12e (Laudon) Chapter 4 Ethical and Social Issues in Information Systems 1) Which of the following best describes how new information systems can result in legal gray areas? A) They work with networked, digital data, which […]

11 36) Which of the following gives patients access to personal medical records and the right to authorize how this information can be used or disclosed? A) HIPAA B) Gramm-Leach-Bliley Act C) Privacy Protection Act D) Freedom of Information Act […]

21 Copyright © 2017 Pearson Education, Inc. 70) A drawback to copyright protection is that the ideas underlying the work are not protected, only their manifestation in the work. AACSB: Application of Knowledge LO: 4.3: Why do contemporary information systems […]

1 Essentials of MIS, 12e (Laudon) Chapter 5 IT Infrastructure: Hardware and Software 1) Software that manages the resources of the computer is called: A) system software. B) application software. C) data management software. D) network software. E) web services […]

11 33) All of the following are examples of wearable computing devices except: A) smartwatches. B) smart badges. C) activity trackers. D) smart glasses. E) smartphones. Answer: E Difficulty: 3: Challenging AACSB: Information Technology LO: 5.2: What are the major […]

21 65) Software applications that combine different components of online software applications are referred to as: A) integrated software. B) widgets. C) mashups. D) grid computing. E) web services. Answer: C Difficulty: 2: Moderate AACSB: Information Technology LO: 5.3: What […]

1 Essentials of MIS, 12e (Laudon) Chapter 6 Foundations of Business Intelligence: Databases and Information Management 1) Which of the following is an example of a pre-digital database? A) A library’s card-catalog B) A cash register receipt C) A doctor’s […]

11 41) Identify and describe the three basic operations used to extract useful sets of data from a relational database? Answer: The select operation creates a subset consisting of all records (rows) in the table that meet stated criteria. The […]

20 71) Most back-end databases are able to interpret HTML commands. Answer: FALSE Difficulty: 1: Easy AACSB: Information Technology LO: 6.3: What are the principal tools and technologies for accessing information from databases to improve business performance and decision making? […]

1 Essentials of MIS, 12e (Laudon) Chapter 7 Telecommunications, the Internet, and Wireless Technology 1) The device that acts as a connection point between computers and can filter and forward data to a specified destination is called a(n): A) hub. […]

11 40) A LAN could be used to connect all of the following except: A) all of the computers in a large building. B) all of the devices within a 10-meter area. C) all of the computers in a city. […]

20 72) In blogging, a trackback is a list of entries in other blogs that refer to a post in the first blog. Answer: TRUE Difficulty: 3: Challenging AACSB: Information Technology LO: 7.3: How do the Internet and Internet technology […]

1 Essentials of MIS, 12e (Laudon) Chapter 8 Securing Information Systems 1) ________ refers to policies, procedures, and technical measures used to prevent unauthorized access, alteration, theft, or physical damage to information systems. A) “Security” B) “Controls” C) “Benchmarking” D) […]

11 44) Zero defects cannot be achieved in larger software programs because fully testing programs that contain thousands of choices and millions of paths would require thousands of years. Answer: TRUE Difficulty: 2: Moderate AACSB: Information Technology LO: 8.1: Why […]

21 71) How does disaster recovery planning differ from business continuity planning? Answer: Disaster recovery planning devises plans for the restoration of disrupted computing and communications services. Disaster recovery plans focus primarily on the technical issues involved in keeping systems […]

1 Essentials of MIS, 12e (Laudon) Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 1) From your reading of the chapter’s opening case, ACH Food Companies implemented new information systems in order to achieve which of the following […]

11 30) A supply chain driven by actual customer orders or purchases follows a ________ model. A) pull-based B) build-to-stock C) push-based D) replenishment-driven E) continuous delivery Answer: A Difficulty: 2: Moderate AACSB: Information Technology LO: 9.2: How do supply […]

21 Copyright © 2017 Pearson Education, Inc. 68) Selling a customer with a checking account a home improvement loan is an example of: A) operational CRM. B) direct marketing. C) cross-selling. D) cross-channel promotions. E) sales force automation. AACSB: Analytical […]