Essentials of MIS 12th Edition

1 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Essentials of MIS, 12e (Laudon) Chapter 1 Business Information Systems in Your Career 1) As discussed in the chapter opening case, the San Francisco Giants are taking advantage of wireless

11 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 35) The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its: A) business process. B) environment. C) atmosphere. D)

21 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 73) The owners of Speed-EZ, a new bike messenger service, are concerned about how they will manage their messengers once the messengers have left the office. This is a business problem that falls

1 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Essentials of MIS, 12e (Laudon) Chapter 10 E-Commerce: Digital Markets, Digital Goods 1) When did e-commerce begin? A) 1965 B) 1983 C) 1995 D) 1999 E) 2000 Answer: C Difficulty:

11 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 43) Market creators: A) save users money and time by processing online sales transactions. B) provide a digital environment where buyers and sellers can establish prices for products. C) create revenue by providing

19 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 75) Which of the following statements about B2B e-commerce is not true? A) Eighty percent of online B2B e-commerce is still based on EDI. B) B2B e-commerce represents approximately 10% of the overall

1 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Essentials of MIS, 12e (Laudon) Chapter 11 Improving Decision Making and Managing Knowledge 1) Why does improving a small, routine decision have business value for a company? A) A small

11 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 34) GDSS are designed to: A) allow meeting attendees to share their thoughts in real time with their peers. B) manage knowledge using a global perspective. C) enable collaboration among geographically dispersed participants.

21 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 67) Decision making is enhanced by a diverse group of ________, such as data mining and fuzzy logic. A) intelligent techniques B) expert systems C) DSS D) intelligent models E) parameterized reports Answer:

1 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Essentials of MIS, 12e (Laudon) Chapter 12 Building Information Systems and Managing Projects 1) According to the chapter case, what was the primary problem facing the Girl Scouts regarding their

11 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 38) Which of the following is a technique used to create websites that will conform to the screen resolution of the user? A) Native design B) Responsive design C) End-user design D) Multi-platform

19 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 74) Identify and describe a key tool used in structured methodologies. Answer: A key tool used in structured methodology is a data flow diagram. A data flow diagram graphically represents a system's component

1 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Essentials of MIS, 12e (Laudon) Chapter 2 Global E-Business and Collaboration 1) Suppliers, customers, employees, products and services, and ________ are the five basic components with which businesses must deal.

11 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 36) What is the most important benefit of an enterprise application? A) Enabling speed of communicating B) Enabling business functions and departments to share information C) Enabling a company to work collaboratively with

21 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 72) A wiki is a type of collaborative: A) social network. B) blogging. C) virtual world. D) website. E) MIS. Answer: D Difficulty: 1: Easy Answer: D Difficulty: 1: Easy Answer: D Difficulty:

1 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Essentials of MIS, 12e (Laudon) Chapter 3 Achieving Competitive Advantage with Information Systems 1) Which of the following is not one of the competitive forces in Porter's model? A) Suppliers

11 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 30) The idea that the more any given resource is applied to production, the lower the marginal gain in output, until a point is reached where the additional inputs produce no additional output,

21 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 62) Which of the following technologies permits service calls to U.S. companies to be answered in India just as easily and inexpensively as if the help desk were in the United States? A)

1 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Essentials of MIS, 12e (Laudon) Chapter 4 Ethical and Social Issues in Information Systems 1) Which of the following best describes how new information systems can result in legal gray

11 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 36) Which of the following gives patients access to personal medical records and the right to authorize how this information can be used or disclosed? A) HIPAA B) Gramm-Leach-Bliley Act C) Privacy Protection

21 Copyright 2017 Pearson Education, Inc. 70) A drawback to copyright protection is that the ideas underlying the work are not protected, only their manifestation in the work. Answer: TRUE Difficulty: 2: Moderate Answer: TRUE Difficulty: 2: Moderate Answer: TRUE Difficulty: 2: Moderate AACSB: Application of Knowledge LO: 4.3:

1 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Essentials of MIS, 12e (Laudon) Chapter 5 IT Infrastructure: Hardware and Software 1) Software that manages the resources of the computer is called: A) system software. B) application software. C)

11 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 33) All of the following are examples of wearable computing devices except: A) smartwatches. B) smart badges. C) activity trackers. D) smart glasses. E) smartphones. Answer: E Difficulty: 3: Challenging Answer: E Difficulty:

21 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 65) Software applications that combine different components of online software applications are referred to as: A) integrated software. B) widgets. C) mashups. D) grid computing. E) web services. Answer: C Difficulty: 2: Moderate

1 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Essentials of MIS, 12e (Laudon) Chapter 6 Foundations of Business Intelligence: Databases and Information Management 1) Which of the following is an example of a pre-digital database? A) A

11 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 41) Identify and describe the three basic operations used to extract useful sets of data from a relational database? Answer: The select operation creates a subset consisting of all records (rows) in the

20 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 71) Most back-end databases are able to interpret HTML commands. Answer: FALSE Difficulty: 1: Easy Answer: FALSE Difficulty: 1: Easy Answer: FALSE Difficulty: 1: Easy AACSB: Information Technology LO: 6.3: What are the

1 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Essentials of MIS, 12e (Laudon) Chapter 7 Telecommunications, the Internet, and Wireless Technology 1) The device that acts as a connection point between computers and can filter and forward data

11 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 40) A LAN could be used to connect all of the following except: A) all of the computers in a large building. B) all of the devices within a 10-meter area. C) all

20 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 72) In blogging, a trackback is a list of entries in other blogs that refer to a post in the first blog. Answer: TRUE Difficulty: 3: Challenging Answer: TRUE Difficulty: 3: Challenging Answer:

1 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Essentials of MIS, 12e (Laudon) Chapter 8 Securing Information Systems 1) ________ refers to policies, procedures, and technical measures used to prevent unauthorized access, alteration, theft, or physical damage to

11 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 44) Zero defects cannot be achieved in larger software programs because fully testing programs that contain thousands of choices and millions of paths would require thousands of years. Answer: TRUE Difficulty: 2: Moderate

21 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 71) How does disaster recovery planning differ from business continuity planning? Answer: Disaster recovery planning devises plans for the restoration of disrupted computing and communications services. Disaster recovery plans focus primarily on the

1 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Essentials of MIS, 12e (Laudon) Chapter 9 Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 1) From your reading of the chapter's opening case, ACH Food Companies implemented new

11 Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. Copyright 2017 Pearson Education, Inc. 30) A supply chain driven by actual customer orders or purchases follows a ________ model. A) pull-based B) build-to-stock C) push-based D) replenishment-driven E) continuous delivery Answer: A Difficulty: 2: Moderate Answer: A

21 Copyright 2017 Pearson Education, Inc. 68) Selling a customer with a checking account a home improvement loan is an example of: A) operational CRM. B) direct marketing. C) cross-selling. D) cross-channel promotions. E) sales force automation. Answer: C Difficulty: 2: Moderate Answer: C Difficulty: 2: Moderate Answer: