978-0134238241 Chapter 9 Part 2

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30) A supply chain driven by actual customer orders or purchases follows a ________ model.

A) pull-based

B) build-to-stock

C) push-based

D) replenishment-driven

E) continuous delivery

AACSB: Information Technology

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

31) A build-to-order supply-chain model is also called a ________ model.

A) supply-based

B) demand-driven

C) replenishment-driven

D) push-based

E) continuous delivery

AACSB: Information Technology

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

32) Concurrent supply chains are made possible by which technology?

A) ERP systems

B) The Internet

C) Supply-chain management systems

D) Just-in-time supply-chain technologies

E) The mobile digital platform

AACSB: Information Technology

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

33) The business value of an effective supply-chain management system includes all of the

following except:

A) faster time to market.

B) cost reduction.

C) supply matched to demand.

D) increased inventory levels.

E) improved delivery service.

AACSB: Analytical Thinking

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

34) The bullwhip effect can be countered by:

A) globalization.

B) disintermediation.

C) implementing a CRM.

D) reducing information uncertainty.

E) implementing a just-in-time strategy.

AACSB: Analytical Thinking

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

35) Which of the following is not an example of inefficiencies in the supply chain?

A) Parts shortages

B) Underused plant capacity

C) Excessive finished goods inventory

D) High transportation costs

E) High switching costs

AACSB: Analytical Thinking

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

36) According to the chapter case study, which of the following software vendors has enabled

Scotts Miracle-Gro to develop consumer-driven demand planning?

A) Oracle

B) JDA Software

C) SAP

D) IBM

E) Salesforce.com

AACSB: Application of Knowledge

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

37) The Warehouse Management System used by Haworth Incorporated is an example of which

of the following?

A) Supply chain planning system

B) SFA module

C) PRM module

D) ERM module

E) Supply chain execution system

AACSB: Application of Knowledge

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

38) Which of the following is not true about global supply chains?

A) Performance standards may vary from region to region.

B) Global supply chains typically span greater time differences than domestic supply chains.

C) Global supply chains typically have participants from a number of countries.

D) Supply chain management for global supply chains may need to reflect cultural differences.

E) Global supply chains are no different from domestic supply chains.

AACSB: Application of Knowledge

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

39) Supply chain management systems are a type of enterprise system.

AACSB: Application of Knowledge

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

40) The upstream portion of the supply chain consists of the organizations and processes for

distributing and delivering products to the final customers.

AACSB: Application of Knowledge

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

41) Supply chain inefficiencies can waste as much as 25 percent of a company’s operating costs.

AACSB: Application of Knowledge

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

42) Safety stock acts as an inexpensive buffer for the lack of flexibility in the supply chain.

AACSB: Application of Knowledge

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

43) The bullwhip effect is the distortion of information about the demand for a product as it

passes from one entity to the next across the supply chain.

AACSB: Application of Knowledge

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

44) Supply chain execution systems enable the firm to generate demand forecasts for a product

and to develop sourcing and manufacturing plans for that product.

AACSB: Information Technology

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

45) In the pre-Internet environment, supply chain coordination was hampered by the difficulties

of making information flow smoothly among different internal supply chain processes.

AACSB: Application of Knowledge

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

46) Inefficiencies in a supply chain are primarily caused by inaccurate or untimely information.

AACSB: Analytical Thinking

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

47) In a pull-based model of SCM systems, production master schedules are based on forecasts

of demand for products.

AACSB: Application of Knowledge

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

48) Total supply chain costs in some industries approach 75 percent of the total operating budget.

AACSB: Application of Knowledge

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

49) A company’s supply chain describes how raw materials are transformed into finished

products and shipped to retailers and customers.

AACSB: Application of Knowledge

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

50) To model its existing supply chain and develop optimal manufacturing plans, a firm should

implement a supply chain execution system.

AACSB: Information Technology

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

51) With new flows of information made possible by web-based tools, supply chain management

can more easily follow a push-based model.

AACSB: Application of Knowledge

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

52) The downstream portion of the supply chain includes retailers and customers.

AACSB: Application of Knowledge

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

53) A company having difficulty with timely delivery of parts to its manufacturing plants should

look to implementing a supply chain execution system.

AACSB: Information Technology

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

54) Identify two classifications for supply-chain software. For each classification, identify four

capabilities.

AACSB: Analytical Thinking; Written and Oral Communication

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

55) What additional complexities are faced in global supply chains? How does the Internet help

in managing global supply chains?

AACSB: Analytical Thinking; Written and Oral Communication

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

56) Identify two supply-chain models. Which is better?

AACSB: Analytical Thinking; Written and Oral Communication

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

57) Plant Away is an Oregon-based retailer and distributor of trees and shrubs. They have

hundreds of smaller nurseries based around the country that grow the plant stock. The majority

of their business is conducted online: Consumers purchase typically small quantities of products

online and Plant Away coordinates the shipping from the most appropriate nursery. What unique

problems might you anticipate they have in their supply chain? What might remedy these

problems?

AACSB: Analytical Thinking; Written and Oral Communication

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

58) Discuss the business value of supply chain management systems.

AACSB: Application of Knowledge; Written and Oral Communication

LO: 9.2: How do supply chain management systems coordinate planning, production, and

logistics with suppliers?

59) A ________ is a method of interaction with a customer, such as telephone or customer

service desk.

A) point of presence

B) touch point

C) sales point

D) client channel

E) supply chain

AACSB: Application of Knowledge

LO: 9.3: How do customer relationship management systems help firms achieve customer

intimacy?

60) Which of the following would not be considered a contact point?

A) Email

B) website

C) Intranet

D) Retail store

E) Facebook

AACSB: Application of Knowledge

LO: 9.3: How do customer relationship management systems help firms achieve customer

intimacy?

61) ________ modules use many of the same data, tools, and systems as CRM to enhance

collaboration between a company and its selling partners.

A) SCM

B) SFA

C) ERM

D) PRM

E) SCP

AACSB: Information Technology

LO: 9.3: How do customer relationship management systems help firms achieve customer

intimacy?

62) ________ modules deal with issues such as setting objectives, employee performance

management, and performance-based compensation.

A) SCM

B) SFA

C) ERM

D) PRM

E) SCP

AACSB: Information Technology

LO: 9.3: How do customer relationship management systems help firms achieve customer

intimacy?

63) Customer relationship management systems typically provide software and online tools for

sales, customer service, and:

A) marketing.

B) inventory management.

C) demand forecasting

D) tracking of the status of goods.

E) warehouse and transportation operations.

AACSB: Information Technology

LO: 9.3: How do customer relationship management systems help firms achieve customer

intimacy?

64) SFA modules in CRM systems provide tools for all of the following except:

A) team selling.

B) territory management.

C) sales forecasting.

D) managing sales prospect and contact information.

E) managing customer service requests.

AACSB: Information Technology

LO: 9.3: How do customer relationship management systems help firms achieve customer

intimacy?

65) CRM systems help businesses achieve which of the following business objectives?

A) Enhanced customer intimacy

B) Automated production forecasts

C) Faster time to market with new products and services

D) Enhanced supplier intimacy

E) Automated accounting processes

AACSB: Analytical Thinking

LO: 9.3: How do customer relationship management systems help firms achieve customer

intimacy?

66) Customer service modules in CRM systems provide tools for:

A) assigning and managing customer service requests.

B) capturing prospect and customer data.

C) identifying profitable and unprofitable customers.

D) managing sales prospect and contact information.

E) sales quote generation.

AACSB: Information Technology

LO: 9.3: How do customer relationship management systems help firms achieve customer

intimacy?

67) Marketing modules in CRM systems provide tools for all of the following except:

A) assigning and managing customer service requests.

B) capturing prospect and customer data.

C) identifying profitable and unprofitable customers.

D) qualifying leads.

E) identifying opportunities for cross-selling.

AACSB: Information Technology

LO: 9.3: How do customer relationship management systems help firms achieve customer

intimacy?