21
73) The owners of Speed-EZ, a new bike messenger service, are concerned about how they will
manage their messengers once the messengers have left the office. This is a business problem
that falls into the:
A) management dimension.
B) people dimension.
C) organizational dimension.
D) technology dimension.
E) cultural dimension.
AACSB: Analytical Thinking
LO: 1.3: How will a four-step method for business problem solving help you solve information
system-related problems?
74) Flapjack Flats, a new pancake chain, is having difficulty finding pancake chefs. This is a
business problem that falls into the:
A) management dimension.
B) people dimension.
C) organizational dimension.
D) technical dimension.
E) cultural dimension.
AACSB: Analytical Thinking
LO: 1.3: How will a four-step method for business problem solving help you solve information
system-related problems?
75) In choosing the best solution for a business problem, all of the following are important
considerations except:
A) the cost of the solution.
B) the feasibility of the solution given existing resources and skills.
C) the length of time to implement the solution.
D) the attitudes of employees.
E) the ability to forget about the problem once it has been solved.
AACSB: Reflective Thinking
LO: 1.3: How will a four-step method for business problem solving help you solve information
system-related problems?
22
76) The final step in the four-step model of business problem solving is:
A) outcome.
B) implementation.
C) change management.
D) feedback.
E) employee re-training.
AACSB: Application of Knowledge
LO: 1.3: How will a four-step method for business problem solving help you solve information
system-related problems?
77) Which of the following would not be considered part of the implementation phase of
problem solving?
A) Change management
B) Purchasing hardware for an information systems solution
C) Training an employee on new systems software
D) Evaluating a selection of software packages for implementing a new business process
E) Determining the attitude of employees about the solution.
AACSB: Analytical Thinking
LO: 1.3: How will a four-step method for business problem solving help you solve information
system-related problems?
78) The failure of NASA’s initial solution to preventing the space shuttle shedding foam
illustrates:
A) the importance of training employees on new business processes.
B) the need to prepare for measuring outcomes of a business solution.
C) the continuous nature of problem solving.
D) the need to quickly adapt to new technological innovations.
E) the importance of organizational change in problem solving.
AACSB: Analytical Thinking
LO: 1.3: How will a four-step method for business problem solving help you solve information
system-related problems?
23
79) Perhaps the most frequent error in problem solving is:
A) rushing to judgment about the nature of a problem.
B) not being aware of personal limitations.
C) being too doubtful.
D) following a rote pattern of decision making.
E) failing to consider all dimensions of a problem.
AACSB: Application of Knowledge
LO: 1.3: How will a four-step method for business problem solving help you solve information
system-related problems?
80) Assume you work for a package delivery service in a major metropolitan area and that the
business has been losing customers for several years. You have been asked to find a solution to
this problem. What is the correct way to proceed?
A) Look for solutions, evaluate the solutions, identify the problem more clearly, and then
implement the solution.
B) Think about what solutions can be implemented, look for solution designs, evaluate the
designs, and then implement the solution.
C) Identify the problem, design alternative solutions, choose the best solution, and then
implement the solution.
D) Design solutions, evaluate and identify the problems, choose the best solution, and then
implement the solution.
E) Identify relevant information technologies, interview employees, choose a technology, and
implement the technology.
AACSB: Analytical Thinking; Application of Knowledge; Information Technology
LO: 1.3: How will a four-step method for business problem solving help you solve information
system-related problems?
81) Which are the three major dimensions of business problem solving?
A) Organizational dimensions, people dimensions, and technology dimension
B) Organizational dimensions, people dimensions, and environmental dimensions
C) People dimensions, technology dimensions, and environmental dimensions
D) Technology dimensions, organizational dimensions, and environmental dimensions
E) Organizational dimensions, technology dimensions, and cultural dimensions
AACSB: Application of Knowledge
LO: 1.3: How will a four-step method for business problem solving help you solve information
system-related problems?
24
82) Identifying a problem includes agreeing that a problem exists.
AACSB: Application of Knowledge
LO: 1.3: How will a four-step method for business problem solving help you solve information
system-related problems?
83) Political conflict is an example of the people dimension of business problems.
AACSB: Application of Knowledge
LO: 1.3: How will a four-step method for business problem solving help you solve information
system-related problems?
84) Encouraging employees to adapt to new business processes is an important factor in change
management.
AACSB: Application of Knowledge
LO: 1.3: How will a four-step method for business problem solving help you solve information
system-related problems?
85) Describe the four steps taken in solving a business problem.
AACSB: Analytical Thinking; Written and Oral Communication
LO: 1.3: How will a four-step method for business problem solving help you solve information
system-related problems?
25
86) What are the three dimensions of business problems? Give an example of each.
AACSB: Analytical Thinking
LO: 1.3: How will a four-step method for business problem solving help you solve information
system-related problems?
87) The department chain you work for has had numerous complaints about slow customer
service. Your colleague, a sales manager, informs you that this happened at a previous store she
worked for, and it was cleared up by hiring more sales representatives. Should you take her
advice? Why or why not? What techniques can you use in evaluating the problem?
AACSB: Interpersonal Relations and Teamwork
LO: 1.3: How will a four-step method for business problem solving help you solve information
system-related problems?
26
88) How does critical thinking relate to the problem-solving process?
AACSB: Application of Knowledge
LO: 1.3: How will a four-step method for business problem solving help you solve information
system-related problems?
89) Which of the following is an important skill for an accounting major?
A) An understanding of online transaction and reporting systems
B) An understanding of product management enterprise systems
C) An understanding of supplier management enterprise systems
D) An understanding of enterprise systems that enhance leadership
E) An understanding of enterprise systems for customer relationship management
AACSB: Information Technology
LO: 1.4: How will information systems affect business careers, and what information systems
skills and knowledge are essential?
90) Which of the following is an important skill for a marketing major?
A) An understanding of online transaction and reporting systems
B) An understanding of product management enterprise systems
C) An understanding of supplier management enterprise systems
D) An understanding of enterprise systems that enhance leadership
E) An understanding of financial reporting systems
AACSB: Information Technology
LO: 1.4: How will information systems affect business careers, and what information systems
skills and knowledge are essential?
27
91) What is the estimated growth rate for information systems managers’ jobs through 2020?
A) -10%
B) –1%
C) 15%
D) 5%
E) 45%
AACSB: Information Technology
LO: 1.4: How will information systems affect business careers, and what information systems
skills and knowledge are essential?
92) Financial managers work directly with ________ to ensure investments in information
systems help achieve corporate goals.
A) operations managers
B) senior managers
C) marketing managers
D) accounting managers
E) knowledge workers
AACSB: Information Technology
LO: 1.4: How will information systems affect business careers, and what information systems
skills and knowledge are essential?
93) Which of the following statements is not true?
A) The most common and successful offshore outsourcing projects involve production
programming and system maintenance programming work, along with call center work.
B) Inflation in Indian wages for technology work is leading to a counter movement of some IT
jobs back to the United States.
C) The fear that offshore outsourcing will reduce demand for new information system hires in
the United States is mitigated by the fact that reduced IT expenditures results in increased IT
investments and the creation of domestic jobs.
D) The impact of domestic IT outsourcing has been very disruptive to some regional areas of the
United States.
E) Management and organizational tasks required in systems development usually are not
outsourced.
AACSB: Information Technology
LO: 1.4: How will information systems affect business careers, and what information systems
skills and knowledge are essential?
28
94) As a result of new public laws, accountants are beginning to perform more technical duties,
such as auditing systems and networks.
AACSB: Information Technology
LO: 1.4: How will information systems affect business careers, and what information systems
skills and knowledge are essential?
95) IT managerial jobs are outsourced easily because of the universal standards used by the
Internet.
AACSB: Analytical Thinking; Information Technology
LO: 1.4: How will information systems affect business careers, and what information systems
skills and knowledge are essential?
96) An understanding of enterprise-wide systems for customer relationship management is one
of the skills relevant to careers in marketing.
AACSB: Information Technology
LO: 1.4: How will information systems affect business careers, and what information systems
skills and knowledge are essential?
97) Whereas marketing and financial careers have been transformed by the growth in
information systems, thus far the job of management has remained relatively unaffected.
AACSB: Information Technology
LO: 1.4: How will information systems affect business careers, and what information systems
skills and knowledge are essential?
98) There are two types of outsourcing: offshore outsourcing and foreign outsourcing.
AACSB: Application of Knowledge
LO: 1.4: How will information systems affect business careers, and what information systems
skills and knowledge are essential?
29
99) Describe at least three of the general information skills essential for all business careers.
AACSB: Application of Knowledge; Written and Oral Communication
LO: 1.4: How will information systems affect business careers, and what information systems
skills and knowledge are essential?
100) What kinds of jobs are not likely to be outsourced and why?
AACSB: Application of Knowledge; Written and Oral Communication
LO: 1.4: How will information systems affect business careers, and what information systems
skills and knowledge are essential?