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21
67) Decision making is enhanced by a diverse group of ________, such as data mining and fuzzy
logic.
A) intelligent techniques
B) expert systems
C) DSS
D) intelligent models
E) parameterized reports
AACSB: Information Technology
LO: 11.3: What are the business benefits of using intelligent techniques in decision making and
knowledge management?
68) In ________, descriptions of past experiences of human specialists, represented as cases, are
stored in a database for later retrieval when the user encounters a new case with similar
parameters.
A) expert systems
B) DSS
C) CBR
D) intelligence networks
E) knowledge work systems
AACSB: Information Technology
LO: 11.3: What are the business benefits of using intelligent techniques in decision making and
knowledge management?
69) Expert systems capture the knowledge of skilled employees in the form of a set of rules in a
software system that can be used by others in the organization.
AACSB: Information Technology
LO: 11.3: What are the business benefits of using intelligent techniques in decision making and
knowledge management?
70) Case-based reasoning describes a particular phenomenon or process linguistically and then
represents that description in a small number of flexible rules.
AACSB: Information Technology
LO: 11.3: What are the business benefits of using intelligent techniques in decision making and
knowledge management?
22
71) CBR is used in diagnostic systems in medicine.
AACSB: Information Technology
LO: 11.3: What are the business benefits of using intelligent techniques in decision making and
knowledge management?
72) Fuzzy logic is a type of intelligent technique.
AACSB: Analytical Thinking
LO: 11.3: What are the business benefits of using intelligent techniques in decision making and
knowledge management?
73) Unlike genetic algorithms, neural networks are not suited to finding patterns and
relationships in massive amounts of data.
AACSB: Information Technology
LO: 11.3: What are the business benefits of using intelligent techniques in decision making and
knowledge management?
74) Because genetic algorithms produce generalized solutions, they are best used as aids or
guides to human decision makers instead of substitutes for them.
AACSB: Information Technology
LO: 11.3: What are the business benefits of using intelligent techniques in decision making and
knowledge management?
75) Genetic algorithms are used for generating solutions to problems that are too large and
complex for human beings to analyze on their own.
AACSB: Information Technology
LO: 11.3: What are the business benefits of using intelligent techniques in decision making and
knowledge management?
76) Shopping bots are a form of intelligent agent.
AACSB: Information Technology
LO: 11.3: What are the business benefits of using intelligent techniques in decision making and
knowledge management?
23
77) The business value of a GDSS is improved decision making. How does a GDSS accomplish
this?
AACSB: Analytical Thinking
LO: 11.3: What are the business benefits of using intelligent techniques in decision making and
knowledge management?
78) What is the difference between a neural network, fuzzy logic, and genetic algorithms? Which
would be of most use to an organization of astronomers analyzing gamma ray emissions reaching
Earth?
AACSB: Analytical Thinking
LO: 11.3: What are the business benefits of using intelligent techniques in decision making and
knowledge management?
24
79) What is case-based reasoning and how does it work?
AACSB: Application of Knowledge
LO: 11.3: What are the business benefits of using intelligent techniques in decision making and
knowledge management?
80) Which of the following is a key problem in managing knowledge?
A) Sharing knowledge
B) Storing knowledge
C) Distributing knowledge
D) Locating knowledge
E) Classifying knowledge
AACSB: Application of Knowledge
LO: 11.4: What types of systems are used for enterprise-wide knowledge management and
knowledge work, and how do they provide value for businesses?
81) Expertise and experience of organizational members that has not been formally documented
best describes:
A) wisdom.
B) information.
C) data.
D) tacit knowledge.
E) unstructured knowledge.
AACSB: Application of Knowledge
LO: 11.4: What types of systems are used for enterprise-wide knowledge management and
knowledge work, and how do they provide value for businesses?
25
82) What are the two major types of knowledge management systems?
A) Management information systems and decision support systems
B) Enterprise systems and knowledge management systems
C) Enterprise-wide knowledge management systems and knowledge work systems
D) Expert systems and knowledge work systems
E) Structured knowledge systems and unstructured knowledge systems
AACSB: Information Technology
LO: 11.4: What types of systems are used for enterprise-wide knowledge management and
knowledge work, and how do they provide value for businesses?
83) ________ systems help organizations manage both structured and semistructured knowledge.
A) Digital asset management
B) Knowledge network
C) Enterprise content management
D) Knowledge work
E) Learning management
AACSB: Information Technology
LO: 11.4: What types of systems are used for enterprise-wide knowledge management and
knowledge work, and how do they provide value for businesses?
84) In order to search for and retrieve knowledge objects in an enterprise content management
system, the objects themselves must be:
A) linked to their original sources.
B) organized into relevant directories.
C) tagged with a classification.
D) indexed.
E) associated with an in-house expert.
AACSB: Information Technology
LO: 11.4: What types of systems are used for enterprise-wide knowledge management and
knowledge work, and how do they provide value for businesses?
26
85) Tools for the management, delivery, tracking, and assessment of various types of employee
learning best describes:
A) knowledge work systems.
B) employee relationship systems.
C) employee management systems.
D) learning management systems.
E) knowledge management systems.
AACSB: Information Technology
LO: 11.4: What types of systems are used for enterprise-wide knowledge management and
knowledge work, and how do they provide value for businesses?
86) ________ help media firms store and manage unstructured digital data such as photographs,
images, videos, and audio files.
A) Digital asset management systems
B) Knowledge networks
C) LMS
D) CAD
E) CMS
AACSB: Information Technology
LO: 11.4: What types of systems are used for enterprise-wide knowledge management and
knowledge work, and how do they provide value for businesses?
87) ________ are an essential component of a knowledge work system.
A) Computer-aided design tools
B) Three-dimensional modeling tools
C) Tagging and classification tools
D) Links to external knowledge bases
E) Virtual reality tools
AACSB: Information Technology
LO: 11.4: What types of systems are used for enterprise-wide knowledge management and
knowledge work, and how do they provide value for businesses?
27
88) Which of the following would not be classified as a knowledge work system?
A) Computer-aided design
B) 3D visualization system
C) Investment workstations
D) Virtual reality system
E) Digital asset management system
AACSB: Information Technology
LO: 11.4: What types of systems are used for enterprise-wide knowledge management and
knowledge work, and how do they provide value for businesses?
89) CAD workstations:
A) provide design engineers with precise, three-dimensional representations of their models.
B) provide an important source of expertise for organizations.
C) allow groups to work together on documents.
D) are high-end PCs used in the financial sector to analyze trading situations instantaneously and
facilitate portfolio management.
E) are used for creating virtual reality environments.
AACSB: Information Technology
LO: 11.4: What types of systems are used for enterprise-wide knowledge management and
knowledge work, and how do they provide value for businesses?
90) Virtual reality applications for the web use a standard called:
A) CAD.
B) VRML.
C) VML.
D) TCP/IP.
E) XML.
AACSB: Information Technology
LO: 11.4: What types of systems are used for enterprise-wide knowledge management and
knowledge work, and how do they provide value for businesses?
28
91) Virtual reality systems:
A) provide design engineers with precise, three-dimensional representations of their models.
B) provide an important source of expertise for organizations.
C) allow groups to work together on documents.
D) provide simulations of walking through or manipulating a three-dimensional model or
programmed real-world environment.
E) allow knowledge to be stored in simulated 3D environments.
AACSB: Information Technology
LO: 11.4: What types of systems are used for enterprise-wide knowledge management and
knowledge work, and how do they provide value for businesses?
92) You would expect to find all of the following tools in a major enterprise content management
system except:
A) videoconferencing.
B) knowledge preservation.
C) intelligent agents.
D) wiki building.
E) instant messaging.
AACSB: Application of Knowledge
LO: 11.4: What types of systems are used for enterprise-wide knowledge management and
knowledge work, and how do they provide value for businesses?
93) A(n) ________ is a free, online course made available via the web to very large numbers of
participants.
A) massive open online course
B) multiperson online learning course
C) EOC
D) online learning system
E) universal online course
AACSB: Application of Knowledge
LO: 11.4: What types of systems are used for enterprise-wide knowledge management and
knowledge work, and how do they provide value for businesses?
94) Knowledge can reside in email, voice mail, graphics, and unstructured documents as well as
structured documents.
AACSB: Application of Knowledge
LO: 11.4: What types of systems are used for enterprise-wide knowledge management and
knowledge work, and how do they provide value for businesses?
29
95) Enterprise-wide knowledge management systems deal with structured and semistructured
knowledge, while other systems are used for unstructured knowledge.
AACSB: Information Technology
LO: 11.4: What types of systems are used for enterprise-wide knowledge management and
knowledge work, and how do they provide value for businesses?
96) Structured knowledge is explicit knowledge that exists in formal documents.
AACSB: Application of Knowledge
LO: 11.4: What types of systems are used for enterprise-wide knowledge management and
knowledge work, and how do they provide value for businesses?
97) Learning management systems are also known as knowledge work systems.
AACSB: Information Technology
LO: 11.4: What types of systems are used for enterprise-wide knowledge management and
knowledge work, and how do they provide value for businesses?
98) Why are knowledge workers so important to an organization?
AACSB: Analytical Thinking
LO: 11.4: What types of systems are used for enterprise-wide knowledge management and
knowledge work, and how do they provide value for businesses?
99) What are the essential capabilities of knowledge work systems?
AACSB: Analytical Thinking
LO: 11.4: What types of systems are used for enterprise-wide knowledge management and
knowledge work, and how do they provide value for businesses?
30
100) You have been hired by a small architectural firm interested in implementing a knowledge
management system. What features do you think would be of most benefit to them?
AACSB: Analytical Thinking
LO: 11.4: What types of systems are used for enterprise-wide knowledge management and
knowledge work, and how do they provide value for businesses?
