21
72) A wiki is a type of collaborative:
A) social network.
B) blogging.
C) virtual world.
D) website.
E) MIS.
AACSB: Application of Knowledge
LO: 2.3: Why are systems for collaboration and social business so important and what
technologies do they use?
73) Second Life is an example of a(n):
A) virtual world.
B) wiki.
C) social networking site.
D) mind mapping tool.
E) extranet.
AACSB: Application of Knowledge
LO: 2.3: Why are systems for collaboration and social business so important and what
technologies do they use?
74) The goal of social commerce applications is to:
A) connect through personal and business profiles.
B) use social media to connect with customers.
C) share opinions about purchasing products or services.
D) upload and share business documents.
E) harness collective knowledge to generate new ideas.
AACSB: Information Technology
LO: 2.3: Why are systems for collaboration and social business so important and what
technologies do they use?
22
75) What analytical framework discussed in the chapter helps understand and evaluate the
benefits and uses of collaboration tools?
A) Cost/use matrix
B) Task/time matrix
C) Space/cost matrix
D) Time/space matrix
E) Time/cost matrix
AACSB: Application of Knowledge
LO: 2.3: Why are systems for collaboration and social business so important and what
technologies do they use?
76) Cisco’s WebEx is an example of which of the following types of collaboration tools?
A) Blog
B) Team room
C) Online meeting
D) Group calendar
E) Wiki
AACSB: Analytical Thinking; Information Technology; Interpersonal Relations and Teamwork
LO: 2.3: Why are systems for collaboration and social business so important and what
technologies do they use?
77) Which of the following Google tools allows people to engage in group video chat?
A) Google Drive
B) Google Docs
C) Google Apps for Business
D) Google Circles
E) Google Hangouts
AACSB: Application of Knowledge
LO: 2.3: Why are systems for collaboration and social business so important and what
technologies do they use?
23
78) Instant messaging, videoconferencing, and shared screens are all examples of ________
collaboration tools.
A) bimodal
B) colocated
C) synchronous
D) spontaneous
E) asynchronous
AACSB: Information Technology
LO: 2.3: Why are systems for collaboration and social business so important and what
technologies do they use?
79) Supply chain management systems are considered to be a(n) ________ because they
automate the flow of information across company boundaries.
A) KMS
B) enterprise system
C) MIS
D) interorganizational system
E) cross-functional system
AACSB: Information Technology
LO: 2.3: Why are systems for collaboration and social business so important and what
technologies do they use?
80) ________ technology allows a videoconference participant to give the appearance of being
present at a location other than his or her true physical location.
A) Telepresence
B) Virtual reality
C) Screen sharing
D) Mind mapping
E) Virtual world
AACSB: Information Technology; Interpersonal Relations and Teamwork
LO: 2.3: Why are systems for collaboration and social business so important and what
technologies do they use?
24
81) Which of the following best describes the type of information systems FWO implemented, as
discussed in the chapter case?
A) ESS
B) DSS
C) TPS
D) KMS
E) Cloud collaboration service
AACSB: Analytical Thinking; Information Technology
LO: 2.3: Why are systems for collaboration and social business so important and what
technologies do they use?
82) As discussed in the chapter case, what is the primary reason why Spacebook failed?
A) It was too expensive to implement.
B) It was designed and developed without taking the organization’s culture into consideration.
C) It did not include enough collaboration tools.
D) Its user interface was confusing.
E) It was riddled with technical issues.
AACSB: Application of Knowledge
LO: 2.3: Why are systems for collaboration and social business so important and what
technologies do they use?
83) IBM Connections is an example of which of the following?
A) MIS
B) Enterprise social networking tool
C) E-commerce system
D) Intranet
E) Extranet
AACSB: Application of Knowledge
LO: 2.3: Why are systems for collaboration and social business so important and what
technologies do they use?
84) Teams are formal business groups that are created to accomplish a specific task.
AACSB: Application of Knowledge; Interpersonal Relations and Teamwork
LO: 2.3: Why are systems for collaboration and social business so important and what
technologies do they use?
25
85) The primary goal of social business is to deepen interactions with employees and customers.
AACSB: Application of Knowledge; Interpersonal Relations and Teamwork
LO: 2.3: Why are systems for collaboration and social business so important and what
technologies do they use?
86) You are consulting on software purchases for a translation agency whose headquarters are in
New Jersey, but who works with translators located globally. Headquarters needs to share
documents with translators and groups of translators working on the same documents, who also
need to communicate with each other, in real time if possible, as many people are working in
different time zones. (1) What is your process for determining the most appropriate collaboration
software? (2) In this particular case, what features will you be looking for?
AACSB: Application of Knowledge; Information Technology; Written and Oral
Communication
LO: 2.3: Why are systems for collaboration and social business so important and what
technologies do they use?
87) Identify and describe at least four business benefits of collaboration. Which do you feel is the
most important and why?
AACSB: Analytical Thinking; Interpersonal Relations and Teamwork; Written and Oral
Communication
LO: 2.3: Why are systems for collaboration and social business so important and what
technologies do they use?
26
88) Why are “conversations” relevant to social business?
AACSB: Application of Knowledge; Written and Oral Communication
LO: 2.3: Why are systems for collaboration and social business so important and what
technologies do they use?
89) How does collaborative business culture and business processes differ from “command-and-
control” firms?
AACSB: Application of Knowledge; Written and Oral Communication
LO: 2.3: Why are systems for collaboration and social business so important and what
technologies do they use?
90) Which of the following is most likely to have direct responsibility for ensuring that his or her
company complies with existing data privacy laws?
A) CPO
B) CKO
C) CIO
D) CIP
E) CSO
AACSB: Application of Knowledge
LO: 2.4: What is the role of the information systems function in a business?
27
91) The principal liaison between the information systems groups and the rest of the organization
is a(n):
A) programmer.
B) information systems manager.
C) systems analyst.
D) CIO.
E) CSO.
AACSB: Information Technology
LO: 2.4: What is the role of the information systems function in a business?
92) A ________ is a senior manager who oversees the use of IT in the firm.
A) CEO
B) CFO
C) CIO
D) CIT
E) CPO
AACSB: Application of Knowledge
LO: 2.4: What is the role of the information systems function in a business?
93) Development and support services for a firm’s business systems are provided by:
A) IT educational services.
B) IT management services.
C) data management services.
D) IT standards services.
E) application software services.
AACSB: Information Technology
LO: 2.4: What is the role of the information systems function in a business?
94) Policies that determine which information technology will be used, when, and how, are
provided by:
A) IT educational services.
B) IT management services.
C) application software services.
D) IT standards services.
E) data management services.
AACSB: Information Technology
LO: 2.4: What is the role of the information systems function in a business?
28
95) Which of the following would a CSO not be responsible for?
A) Educating and training users about security
B) Keeping management aware of security threats
C) Maintaining tools chosen to implement security
D) Providing physical security
E) Enforcing the firm’s information security policy
AACSB: Application of Knowledge
LO: 2.4: What is the role of the information systems function in a business?
96) Which of the following would be primarily responsible for enterprise-wide governance and
usage of information to maximize the value of an organization’s data?
A) CKO
B) CPO
C) end users
D) CDO
E) CSO
AACSB: Application of Knowledge
LO: 2.4: What is the role of the information systems function in a business?
97) Which of the following is not a service typically provided by an information systems
department?
A) Telecommunications services
B) Physical facilities management services
C) Data management services
D) Project management services
E) Human resources services
AACSB: Application of Knowledge
LO: 2.4: What is the role of the information systems function in a business?
98) Systems analysts are highly trained technical specialists who write the software instructions
for computers.
AACSB: Information Technology
LO: 2.4: What is the role of the information systems function in a business?
29
99) End users are representatives of departments outside of the information systems group for
whom applications are developed.
AACSB: Application of Knowledge
LO: 2.4: What is the role of the information systems function in a business?
100) The role of the information systems department in a company is solely to support the needs
of other groups as determined by senior managers. Explain why you agree or disagree with this
statement.
AACSB: Analytical Thinking; Information Technology; Written and Oral Communication
LO: 2.4: What is the role of the information systems function in a business?