19
74) Identify and describe a key tool used in structured methodologies.
AACSB: Application of Knowledge
LO: 12.3: What are the principal methodologies for modeling and designing systems?
75) ________ refers to the application of knowledge, skills, tools, and techniques to achieve
specific targets within specified budget and time constraints.
A) Systems analysis
B) Systems design
C) Project management
D) Project implementation
E) Project scope
AACSB: Application of Knowledge
LO: 12.4: How should information systems projects be selected and managed?
76) A PERT chart:
A) portrays a project as a network diagram consisting of numbered nodes that represent tasks.
B) is used to evaluate project risk and time.
C) displays a horizontal bar for each project task.
D) tracks progress of, and modifications to, project tasks.
E) is used to evaluate project costs and benefits.
AACSB: Information Technology
LO: 12.4: How should information systems projects be selected and managed?
77) ________ is a tangible benefit of information systems.
A) Improved asset usage
B) Reduced workforce
C) Better corporate image
D) More information
E) Improved resource control
AACSB: Application of Knowledge
LO: 12.4: How should information systems projects be selected and managed?
20
78) ________ are an intangible benefit of information systems.
A) Improved operations
B) Lower vendor costs
C) Reduced software costs
D) Lower operational costs, improved resource control, and more information
E) Ongoing training costs
AACSB: Application of Knowledge
LO: 12.4: How should information systems projects be selected and managed?
79) Which process is used to develop risk profiles for a firm’s information system projects and
assets?
A) Information systems plan
B) Scoring model
C) Feasibility study
D) Systems analysis
E) Portfolio analysis
AACSB: Application of Knowledge
LO: 12.4: How should information systems projects be selected and managed?
80) You have been hired by a pharmaceutical company to evaluate its portfolio of systems and
IT projects. Which types of projects would be best avoided?
A) Any high-risk projects
B) Any low-benefit projects
C) None—any project might be beneficial
D) Any low-risk projects
E) High-risk, low-benefit projects
AACSB: Analytical Thinking
LO: 12.4: How should information systems projects be selected and managed?
81) An information systems plan includes all the following except:
A) key business processes.
B) portfolio analysis.
C) applications’ role in strategy.
D) financing.
E) management strategy.
AACSB: Application of Knowledge
LO: 12.4: How should information systems projects be selected and managed?
21
82) The project risk will rise if the project team and the IS staff lack:
A) RAD experience.
B) web services.
C) the required technical expertise.
D) CASE tools.
E) portfolio analysis.
AACSB: Application of Knowledge
LO: 12.4: How should information systems projects be selected and managed?
83) Users prefer systems that:
A) are oriented to facilitating organizational tasks and solving business problems.
B) work with existing DBMS.
C) are able to provide optimum hardware and software efficiency.
D) are capable of storing much more data than they need.
E) are cloud-based.
AACSB: Application of Knowledge
LO: 12.4: How should information systems projects be selected and managed?
84) A(n) ________ shows each task as a horizontal bar whose length is proportional to the time
required to complete it.
A) PERT chart
B) DFD
C) feasibility study
D) Gantt chart
E) ergonomic chart
AACSB: Information Technology
LO: 12.4: How should information systems projects be selected and managed?
85) Which of the following tools would you use to identify how well employees will accept a
new information system?
A) System prototype
B) Feasibility study
C) User testing
D) RFP
E) Organizational impact analysis
AACSB: Application of Knowledge
LO: 12.4: How should information systems projects be selected and managed?
22
86) A(n) ________ model is a method for deciding among alternative systems based on a system
of ratings for selected objectives.
A) scoring
B) scorecard
C) data definition
D) object
E) CASE
AACSB: Application of Knowledge
LO: 12.4: How should information systems projects be selected and managed?
87) Which of the following is not one of the main variables that project management seeks to
control?
A) End-users
B) Cost
C) Time
D) Quality
E) Scope
AACSB: Application of Knowledge
LO: 12.4: How should information systems projects be selected and managed?
88) Gantt and PERT charts are two common formal planning tools for project management.
AACSB: Application of Knowledge
LO: 12.4: How should information systems projects be selected and managed?
89) Intangible benefits of an information system are those that cannot be easily quantified.
AACSB: Application of Knowledge
LO: 12.4: How should information systems projects be selected and managed?
90) According to the chapter case, the key problem with Choose and Book, Great Britain’s
National Health Service booking system, was that it was incompatible with modern mobile
devices and applications.
AACSB: Information Technology
LO: 12.4: How should information systems projects be selected and managed?
23
91) A typical end user concern about a new system is where the data will be stored.
AACSB: Application of Knowledge
LO: 12.4: How should information systems projects be selected and managed?
92) An information systems plan shows how specific information systems fit into a company’s
overall business plan and business strategy.
AACSB: Application of Knowledge
LO: 12.4: How should information systems projects be selected and managed?
93) Scope describes the full length of time required to complete a project.
AACSB: Application of Knowledge
LO: 12.4: How should information systems projects be selected and managed?
94) Implementation refers to the steps taken to bring a new information system into production.
AACSB: Application of Knowledge
LO: 12.4: How should information systems projects be selected and managed?
95) A reduced workforce is an example of a tangible benefit of an information system.
AACSB: Application of Knowledge
LO: 12.4: How should information systems projects be selected and managed?
96) Ergonomics is the interaction of people and machines in the work environment, including the
design of jobs and legal issues.
AACSB: Application of Knowledge
LO: 12.4: How should information systems projects be selected and managed?
24
97) Discuss the importance of the end-user in software development.
AACSB: Analytical Thinking; Written and Oral Communication
LO: 12.4: How should information systems projects be selected and managed?
98) Describe the major factors that project management for information systems must deal with.
AACSB: Application of Knowledge; Written and Oral Communication
LO: 12.4: How should information systems projects be selected and managed?
25
99) Americlinic, a national chain of budget health-care clinics, is creating an information system
that will allow patients and doctors at participating franchises to communicate online. The goal
of the system is to allow doctors to respond to minor health questions quickly and more
efficiently, saving patients unnecessary visits to the clinic. This will be a major procedural
change. What steps would you recommend to this company to ensure the user acceptance of the
system?
AACSB: Analytical Thinking; Written and Oral Communication
LO: 12.4: How should information systems projects be selected and managed?
100) What unique issues and solutions might be involved in managing global systems projects?
AACSB: Analytical Thinking; Written and Oral Communication
LO: 12.4: How should information systems projects be selected and managed?