Archives: Solution Manual
Management Chapter 9 Homework Delivery Errors Long Delays Pareto Chart Frequency
Problem 9.20.xlsx Billing errors 995 9.95% 85.25% Delivery errors 795 7.95% 93.20% Long delays 680 6.80% 100.00% 0 Electronic charge errors Shipping errors Billing errors Delivery errors Long delays Lauren Elizabeth Apparel Company Errors Frequency Billing errors 995 Shipping errors […]
Management Chapter 9 Homework The chart is quite stable until week 20
Raw Data DeltaWidgets Production Data Production Rate No. of Defectives 13 9 16 10 20 16 25 17 28 18 32 22 20 25 30 Scatter Chart Page 1 36 25 38 20 41 20 43 12 48 12 50 […]
Management Chapter 9 Homework Paper Not Stock 993 8511 Lack Proper
Problem 9.18.xlsx Deuce Printing Company Error/Delay Cause Frequency Customer change delays 30 Lack of press time 245 Design department delays 80 Paper not in stock 70 Sorted Data Error/Delay Cause Frequency Design department delays 80 11.35% 75.18% Paper not in […]
Management Chapter 9 Homework Min 35150 Max 36920 Average 35914 Bins
Plastic Gear for Printwright, Inc. Min 3.5150 Bin Frequency 3.6150 3.5530 3.5530 3.5530 3.6290 Max 3.6920 3.50 0 3.5815 3.5530 3.6290 3.5530 3.5530 Average 3.5625 3.6850 3.5625 3.5910 3.6005 3.5625 3.6720 3.5625 3.5910 3.6005 3.5720 3.5720 3.5625 3.5910 3.6405 3.6490 […]
Management Chapter 9 Homework Elecktrontech Student Process Times Min Max Bin
14 16 15 10 16 9 13 12 ElecktronTech Student Process Times Time (minutes) Min 9Bin Frequency 16 11 Max 21 9 1 12 18 10 2 13 13 Bins 11 5 12 11 912 6 13 17 10 13 […]
Management Chapter 9 Homework Bills can contain errors due to a number of causes
Lakerio United Bank – Counting & Strapping Errors Weeks on Job Average Weekly Errors 214.8 613.0 10 13.7 14 13.6 18 12.3 22 11.0 26 13.4 12.0 14.0 16.0 Average Weekly Errors 30 11.5 34 8.6 38 9.0 42 5.4 […]
Management Chapter 9 Homework Aircraft Parts Order Needing Filled Phone Fax
Problem 9-10 Aircraft Parts Distributors EMPLOYEES PROCESSING METHOD Experience Number of orders per time period COMPUTER ENTRY PROCEDURES Empowerment to contact client Sequencing of work Training on the equipment Error check method Training on how to handle errors in orders […]
Management Chapter 9 Homework Sigma Chart Sigma Level 30 31 32
4.9 336.9 5.0 232.6 5.1 159.1 5.2 107.8 5.3 72.3 5.4 48.1 5.5 31.7 5.6 20.7 5.7 13.3 5.8 8.5 5.9 5.4 6.0 3.4 Sigma Chart Sigma Level dpmo 3.0 66807.2 3.1 54799.3 3.2 44565.5 3.3 35930.3 4.1 4661.2 4.2 […]
Management Chapter 9 Homework Benefits The Criteria Financial And Qualitative That
Process Improvement and Six Sigma 36 SUGGESTIONS FOR PROJECTS, ETC. 1. Three popular websites for Six Sigma are http://www.ge.com/sixsigma, http://www.isixsigma.com, and http://asq.org/sixsigma. Explore these sites and consider the following questions. a. How does GE use Six Sigma to enhance customer […]
Management Chapter 9 Homework Develop Logical Cause and effect Diagram For the Problem
Process Improvement and Six Sigma 21 3. During one month, Invoco processed 25,000 invoices for Alpha Corp, 23,000 for Beta Corp, and 8,000 for Gamma Corp. Of these, 205 of the Alpha, 175 of the Beta, and 103 of the […]
Management Chapter 9 Homework Explain Different Types Check Sheets And How
1 CHAPTER 9 Process Improvement and Six Sigma Teaching Notes This chapter brings process improvement and the Six Sigma concept into a sharp focus, and builds on the need to integrate a performance management framework with operational requirements in managing […]
Management Chapter 9 Homework Start Snowblower Yes Get Broom Amp Cleaning
Snowblower Flowchart Decide that driveway must be cleared of snow Fill fuel tank No Open garage Take out snowblower Needs fuel? Yes Get fuel Needs oil? Get oil Fill oil Yes Put in garage Blow snow from driveway Needs cleaning? […]
Management Chapter 9 Homework These Averages Are Provided The Worksheet Prob
Chapter 9 Instructor Reserve Problems The following problems may be used for in-class illustrations, workshops, or additional homework assignments to supplement those in the text. 1. Ultraprecision Corp. has historically had processes which operate above the five sigma level. They […]
Management Chapter 9 Homework Temperature 100 Deg Problem 95
NORM.S.INV calculation in the Excel® spreadsheet, we get: NORM.S.INV (0.99) + 1.5 = 3.826 sigma Chapter 9 – Instructor Reserve Problem Solutions 1. Ultraprecision Corp. has historically had processes which operate above the five sigma level. They have a new […]
Management Chapter 9 Homework Problem 94 Instructor Reserve Circuitus Board Co
Problem 9-4 Instructor Reserve Circuitus Board Co. Process Times Time (minutes) Observation (hourly) Day 1 Day 2 Day 3 Day 4 Day 5 11.0 1.3 1.2 1 1.4 21.2 1.1 1.6 1.2 1.6 31.3 1.5 1.3 1.1 1.3 41.5 1.8 […]
Management Chapter 8 Homework Top Billers Average Number Nonconformances Per Unit
Top Billers This spreadsheet is designed for up to 75 samples. Enter data ONLY in yellow-shaded cells. Click on the sheet tab to display the control chart (some rescaling may be needed). Average (u-bar) Sample Number of Unit Defects Standard […]
Management Chapter 8 Homework Audubon Book Co Average Number Nonconformances Per
Audubon Book Co. This spreadsheet is designed for up to 75 samples. Enter data ONLY in yellow-shaded cells. Click on the sheet tab to display the control chart (some rescaling may be needed). Average (u-bar) Sample Number of Unit Defects […]
Management Chapter 8 Homework Pharma express Average Number Nonconformances C Chart This
PharmaExpress This spreadsheet is designed for up to 50 samples. Enter data ONLY in yellow-shaded cells. Click on the sheet tab to display the control chart (some rescaling may be needed). Average (c-bar) Standard deviation Number of Sample Nonconformances 20 […]
Management Chapter 8 Homework Federal Scanline Average Number Nonconformances C Chart
Federal Scanline This spreadsheet is designed for up to 50 samples. Enter data ONLY in yellow-shaded cells. Click on the sheet tab to display the control chart (some rescaling may be needed). Average (c-bar) Standard deviation Number of Sample Nonconformances […]
Management Chapter 8 Homework Construct an np-chart for the Dennis Manufacturing
Dennis Manufacturing Company Number Nonconforming (np) Chart This spreadsheet is designed for up to 50 samples. Enter data ONLY in yellow-shaded cells. Each sample must have a constant sample size; enter this in cell C6. Click on the sheet tab […]
Management Chapter 8 Homework Full Life Insurance Company Number Nonconforming Np
Full Life Insurance Company Number Nonconforming (np) Chart This spreadsheet is designed for up to 50 samples. Enter data ONLY in yellow-shaded cells. Each sample must have a constant sample size; enter this in cell C6. Click on the sheet […]
Management Chapter 8 Homework Call Center Sample Size Limits Within 25
Call Center Sample size limits within 25% of the average sample size Upper 656.458 Max sample size 620 Fraction Nonconforming (p) Chart Lower 393.875 Min sample size 382 This spreadsheet is designed for up to 50 samples. Enter data ONLY […]
Management Chapter 8 Homework Full Life Insurance Co Fraction Nonconforming P
Full Life Insurance Co. Fraction Nonconforming (p) Chart This spreadsheet is designed for up to 50 samples. Enter data ONLY in yellow-shaded cells. Click on the sheet tab to display the control chart (some rescaling may be needed). Average (p-bar) […]
Management Chapter 8 Homework In comparing the charts, the only difference is the scale on the
Altodiez Package Co. Fraction Nonconforming (p) Chart This spreadsheet is designed for up to 50 samples. Enter data ONLY in yellow-shaded cells. Click on the sheet tab to display the control chart (some rescaling may be needed). Average (p-bar) Sample […]
Management Chapter 8 Homework The manufacturing process is clearly out of control
X and Moving Range Chart Copyright © 2013 Cengage Learning This spreadsheet is designed for up to 75 observations and a moving range from 2 to 5. Enter data ONLY in yellow-shaded cells. Enter the number of samples in cell […]
Management Chapter 8 Homework A quality consultant was asked to analyze the data from
Gotham City Police Department X and Moving Range Chart This spreadsheet is designed for up to 75 observations and a moving range from 2 to 5. Enter data ONLY in yellow-shaded cells. Enter the number of samples in cell E6 […]
Management Chapter 8 Homework Ensure differentiation from competitors through
1 2 3 4 5 6 10 11 12 13 14 15 16 17 18 19 40.03 0.02 0.03 0.07 0.07 0.07 0.02 0.05 0.03 0.07 0.06 0.04 0.00 0.04 0.02 Lower limit -0.120 5-0.04 -0.03 -0.04 -0.05 -0.03 0.04 […]
Management Chapter 8 Homework Efforts must be made to understand the source
Moby Molding Company This spreadsheet is designed for up to 50 samples, each of a constant sample size from 2 to 10. Enter data ONLY in yellow-shaded cells. Enter the number of samples in cell E6 and the sample size […]
Management Chapter 8 Homework Although the process is in statistical control
El Grande Toro Restaurante This spreadsheet is designed for up to 50 samples, each of a constant sample size from 2 to 10. Enter data ONLY in yellow-shaded cells. Enter the number of samples in cell E6 and the sample […]
Management Chapter 8 Homework Specification limits may be entered
Fujiyama Electronics This spreadsheet is designed for up to 50 samples, each of a constant sample size from 2 to 10. Enter data ONLY in yellow-shaded cells. Enter the number of samples in cell E6 and the sample size in […]
Management Chapter 8 Homework A minor error, such as a wrong zip code, is rated as 1
Constant Hope Hospital This spreadsheet is designed for up to 50 samples, each of a constant sample size from 2 to 10. Enter data ONLY in yellow-shaded cells. Center 15 15 15 15 15 15 15 15 15 15 15 […]
Management Chapter 8 Homework Estimated Standard Deviation 9423904 Percent Below 45
PCDrives Sample x-bar R Percent below 45: 0.6197% 1 77.4 18.3 2 60.2 20.1 Percent above 95: 0.2516% 3 63.5 22.6 4 64.0 27.5 Percent outside specs: 0.8713% 5 58.4 15.3 6 74.4 17.9 7 70.8 26.8 8 74.6 30.6 […]
Management Chapter 8 Homework The data show the total number of penalties for the number
Rapid Check Kiters Calculation of control limits with initial 20 samples. This spreadsheet is designed for up to 50 samples, each of a constant sample size from 2 to 10. Enter data ONLY in yellow-shaded cells. Enter the number of […]
Management Chapter 8 Homework Determine, using Figure 8.50 the appropriate sample
Birdseye Magnetronics This spreadsheet is designed for up to 50 samples, each of a constant sample size from 2 to 10. Enter data ONLY in yellow-shaded cells. Enter the number of samples in cell E6 and the sample size in […]
Management Chapter 8 Homework Two points exceed the upper control limit
Hermitage DNA Labs, LLC This spreadsheet is designed for up to 50 samples, each of a constant sample size from 2 to 10. Enter data ONLY in yellow-shaded cells. Enter the number of samples in cell E6 and the sample […]
Management Chapter 8 Homework Packages which have defective labels
J. McWilliams Swim Club This spreadsheet is designed for up to 50 samples, each of a constant sample size from 2 to 10. Enter data ONLY in yellow-shaded cells. Enter the number of samples in cell E6 and the sample […]
Management Chapter 8 Homework Specification limits may be entered in cells N7
River Bottom Fire Department This spreadsheet is designed for up to 50 samples, each of a constant sample size from 2 to 10. Enter data ONLY in yellow-shaded cells. Enter the number of samples in cell E6 and the sample […]
Management Chapter 8 Homework Then use the c-chart Excel template to verify your
Birdseye Magnetronics min 0.279 Bin Frequency max 0.396 0.28 1 Sample Sample means 0.30 6 18 0.324 0.369 0.342 0.345 19 0.369 0.360 0.378 0.369 20 0.315 0.351 0.333 0.333 21 0.360 0.333 0.333 0.342 22 0.315 0.342 0.315 0.324 […]
Management Chapter 8 Homework Define measurement, and explain the difference between measures and
Prob. 8-23 Palma State Bank min 11.28 Bin Frequency Sample max 14.01 11.25 0 Day 1 2 3 4 5 Sample mean 11.50 2 111.86 12.09 12.05 12.25 12.18 12.09 Bins 11.75 5 211.57 13.21 12.24 11.95 12.02 12.20 11.25 […]
Management Chapter 8 Homework Checking outbound boxes for errors
River Bottom Fire Department min 3.81 Bin Frequency Sample Sample mean max 5.13 3.50 0 13.81 3.93 3.89 3.91 4.08 4.01 3.94 3.75 0 24.38 4.82 3.98 4.21 4.41 4.36 4.36 Bins 4.00 27 34.19 4.30 4.17 4.23 4.12 4.15 […]
Management Chapter 8 Homework Quality training of associates
1.77861 2.00100 1.24992 1.75740 1.98708 1.24992 1.73619 1.99404 1.24558 1.74225 1.98708 1.24992 1.74528 1.98360 1.24775 1.73922 2.00100 1.24775 Mean 1.7446 1.9999 1.2485 StDev 0.0163 0.0078 0.0052 River City Parts Co. Part 1 Part 2 Part 3 1.74831 2.01144 1.25426 1.75740 […]
Management Chapter 8 Homework Lower Limit Upper Limit Cell Width Cell
Saramit Theatrical Productions Frequency Distribution and Histogram This spreadsheet is designed to handle up to 150 observations. Enter data ONLY in yellow-shaded cells. Data Minimum 21.973 Nominal specification 22 Data Maximum 22.027 Upper specification limit 22.03 Lower specification limit 21.97 […]
Management Chapter 8 Homework Mach4 Tool Process Capability Analysis Frequency Distribution
Prob. 8-18A Statistics Mach4 Tool Co – Machining Process – Part A Sample Number 1 2 3 4 5 0.556 0.562 0.564 0.564 0.572 0.572 0.572 0.572 0.573 0.575 Page 1 0.575 0.574 0.575 0.575 0.577 0.577 0.577 0.577 0.577 […]
Management Chapter 8 Homework Gauge Repeatability and Reproducibility
Accurate Parts, Inc. Gauge Repeatability and Reproducibility This spreadsheet is designed for up to three operators, three trials, and ten parts. Enter data ONLY in yellow shaded cells. Number of operators 3Upper specification limit 1.8 Average range 0.014 Data Operator […]
Management Chapter 8 Homework Identify And Correct Discard Values And Recompute
Frankford Brake Systems Gauge Repeatability and Reproducibility This spreadsheet is designed for up to three operators, three trials, and ten parts. Enter data ONLY in yellow shaded cells. NOTE: 0’s were filled into the template for the third operator and […]
Management Chapter 8 Homework This spreadsheet is designed for up to three operators
NewGauge, Inc. Gauge Repeatability and Reproducibility This spreadsheet is designed for up to three operators, three trials, and ten parts. Enter data ONLY in yellow shaded cells. Number of operators 3Upper specification limit 1.6 Average range 0.028 Number of parts […]
Management Chapter 8 Homework Australian Hamburger Weights
Problem 8-13a Aussieburgers, Ltd. Descriptive Statistics and Frequency Chart This spreadsheet is designed for up to 100 pieces of data Enter data ONLY in yellow-shaded cells. Note: The data and cell boundaries below were sorted in ascending order to more […]
Management Chapter 8 Homework Instrument B measures the true value of 0 better and
GenLab Ltd. Bins -0.00251 Thermometer A Readings Thermometer B Readings -0.003 0.00246 -0.002 0.00071 -0.00040 0.00246 0.00130 0.00018 0.00126 -0.00221 -0.00011 -0.00071 -0.00032 -0.001 0.00025 0.00245 0.00141 0.00142 0.00015 0.00180 -0.00135 0.00210 0.00027 -0.00076 0 -0.001 3-0.001 5 0 6 […]
Management Chapter 8 Homework If any points occur outside the control limits, assume
Problem 8.11.xlsx Beechware Software Corp. Sorted by cost: Category Annual Loss Percent Cumulative % Customer returns $275,400 38.92% 38.92% Rework 153,000 21.62% 60.54% $200,000 $250,000 $300,000 Quality Costs Inspection costs (extra)–incoming 104,040 14.70% 75.24% System downtime 67,320 9.51% 84.76% Inspection […]
Management Chapter 8 Homework Problem 810xlsx Stateside Metrology Repairs Inc Quality
Problem 8.10.xlsx Stateside Metrology Repairs, Inc. Cost Percent Cumulative % Customer returns $120,000 36.36% 36.36% Workstation downtime $60,000 18.18% 54.55% $120,000 $140,000 Quality Costs Rework costs $55,000 16.67% 71.21% Inspection costs — outgoing $40,000 12.12% 83.33% Training/improvement $35,000 10.61% 93.94% […]