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Business Communication Appendix A 1 If you are writing a business letter to someone you know well, it is acceptable to use his or her first name in the salutation
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Appendix A Format and Layout of Business Documents 1) The quality of paper is measured by A) length and width. B) weight and cotton content. C) color and texture. […]
Business Communication Appendix B 1 Unlike source notes, content notes may supplement your main text with comments and/or cross-references
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Appendix B Documentation of Report Sources 1) With Chicago humanities style, you use A) the author-date system. B) the author-page number system. C) footnotes or endnotes. D) full citations […]
Business Communication Chapter 1 1 Business communication is often more demanding than social communication because communication on the job is affected by
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 1 Achieving Success Through Effective Business Communication 1) Communication is the process of A) transferring information and meaning. B) listening actively. C) writing messages. D) none of the […]
Business Communication Chapter 1 1 Which of the following punctuation marks is used to separate a dependent clause at the beginning of a sentence from the rest of the sentence
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Handbook of Grammar, Mechanics, and Usage 1) Which of the following is a demonstrative pronoun? A) He B) This C) Who D) Anyone Answer: B Explanation: B) Demonstrative pronouns […]
Business Communication Chapter 1 2 Upward communication generally helps executives solve problems and make intelligent decisions
Copyright © 2012 Pearson Education, Inc. 45) Upward communication generally helps executives solve problems and make intelligent decisions. Answer: TRUE Explanation: An example of upward communication would be bank employees informing management that customers are highly resentful of fees that […]
Business Communication Chapter 10 1 In marketing and sales messages, what is the primary difference between selling points and benefits
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 10 Writing Persuasive Messages 1) In general, the best persuasive messages ________ the audience’s motivations. A) avoid mentioning B) downplay C) openly address D) dismiss Answer: C Explanation: […]
Business Communication Chapter 10 2 One of the best ways to gain credibility for your message is to support it with objective evidence
Copyright © 2012 Pearson Education, Inc. 45) One of the best ways to gain credibility for your message is to support it with objective evidence. Answer: TRUE Explanation: The better the source of your evidence, the more credible your product […]
Business Communication Chapter 11 1 You create a survey and administer it five times under identical conditions. Because it yielded completely
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 11 Finding, Evaluating, and Processing Information 1) At the beginning of a research project, you need to A) develop a formal outline that you plan to stick to […]
Business Communication Chapter 11 2 Unlike most search engines, a web directory yields results that have been screened by human editors
Copyright © 2012 Pearson Education, Inc. 48) Search engines and directories use different approaches to find and index websites. Answer: TRUE Explanation: Search engines use computer algorithms to find websites. Directories are organized and set up by human editors. In […]
Business Communication Chapter 12 1 The best type of visual for showing that annual consumer spending has decreased over the past ten years would be
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 12 Designing Visual Communication 1) Compared to poorly written text, badly designed visuals are ________ to be noticed by your audience. A) less likely B) more likely C) […]
Business Communication Chapter 12 2 Tables are ideal for summarizing information that would be difficult or tedious to handle in the main text
Copyright © 2012 Pearson Education, Inc. 47) Tables are ideal for summarizing information that would be difficult or tedious to handle in the main text. Answer: TRUE Explanation: Tables are the best choice when the actual values of the data […]
Business Communication Chapter 13 1 An employee who describes the data she collected from six different plant managers without drawing any conclusions is preparing
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 13 Planning Reports and Proposals 1) The basic purpose of informational reports is A) to persuade the audience to act. B) to present recommendations and conclusions to a […]
Business Communication Chapter 13 2 Depending on your status in the organization, using the direct approach in reports can be misconstrued as arrogance
Copyright © 2012 Pearson Education, Inc. 47) Depending on your status in the organization, using the direct approach in reports can be misconstrued as arrogance. Answer: TRUE Explanation: A low-status individual who is reporting to high-status individuals risks the impression […]
Business Communication Chapter 14 1 If you end up with a large number conclusions, recommendations, or actions in your report, it is a good idea to
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 14 Writing Reports and Proposals 1) To gain credibility with your audience in business reports, do all of the following except A) research all sides of your topic. […]
Business Communication Chapter 14 2 The general purpose of any proposal is to get your audience members to change their minds about some important issue
Copyright © 2012 Pearson Education, Inc. 45) Most RFPs spell out exactly what you should cover in your report and in what order. Answer: TRUE Explanation: A properly written RFP specifies precisely what the client is looking for. In some […]
Business Communication Chapter 15 1 The four tasks involved in completing business reports and proposals include all of the following except
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 15 Completing Reports and Proposals 1) The four tasks involved in completing business reports and proposals include all of the following except A) distributing. B) revising. C) producing. […]
Business Communication Chapter 15 2 The letter of transmittal says what you would say if you were handing the report directly to someone
Copyright © 2012 Pearson Education, Inc. 45) The letter of transmittal says what you would say if you were handing the report directly to someone. Answer: TRUE Explanation: The letter of transmittal, even in a highly formal report, allows the […]
Business Communication Chapter 16 1 If your speech or presentation requires the audience to participate in an upcoming project, you should
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 16 Developing Oral and Online Presentations 1) Speeches and oral presentations are much like any other messages in that A) they require similar planning. B) they require no […]
Business Communication Chapter 16 2 Your speech outline is a good place to include annotations about the specific body language or gestures you want to use
Copyright © 2012 Pearson Education, Inc. 45) The speech outline is not an appropriate place to include notes about the visual aids you plan to use. Answer: FALSE Explanation: In a speech outline, you need to provide cues and reminders […]
Business Communication Chapter 17 1 Which of the following visuals would be particularly helpful for recording ideas during a group brainstorming session
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 17 Enhancing Presentations with Slides and Other Visuals 1) Studies show that visuals can improve learning by up to ________ percent. A) 50 B) 100 C) 200 D) […]
Business Communication Chapter 17 2 Flip charts are often used to show how to demonstrate new software programs to large groups
Copyright © 2012 Pearson Education, Inc. 45) Flip charts are particularly effective for recording ideas during group brainstorming sessions. Answer: TRUE Explanation: Many group leaders like the process of scribbling ideas on a flip chart and then flipping to a […]
Business Communication Chapter 18 1 A type of résumé that emphasizes a candidate’s skills and accomplishments while also including a complete job history is termed
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 18 Building Careers and Writing Résumés 1) The best time for college students to begin developing a job-search strategy is A) about six months prior to graduation. B) […]
Business Communication Chapter 18 2 A functional résumé is structured around a list of skills and abilities and focuses on the person’s areas of competence.
Copyright © 2012 Pearson Education, Inc. 49) A functional résumé is structured around a list of skills and abilities and focuses on the person’s areas of competence. Answer: TRUE Explanation: A functional résumé is organized around skills such as knowledge […]
Business Communication Chapter 19 1 If your application letter and résumé fail to bring a response within a week or so after the position close date
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 19 Applying and Interviewing for Employment 1) The approach you take for an application letter depends on A) how badly you want the job. B) whether or not […]
Business Communication Chapter 19 2 A screening interview is usually used to gauge a job candidate’s personality and personal qualities
Copyright © 2012 Pearson Education, Inc. 45) Preliminary screening interviews are often conducted via telephone or Skype. Answer: TRUE Explanation: Preliminary screening interviews are used to weed out inappropriate candidates and assemble a pool of qualified candidates. Since there are […]
Business Communication Chapter 2 1 One member of a task force on which you serve is particularly good at helping other members get along and work through their differences
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 2 Mastering Team Skills and Interpersonal Communication 1) In participative management A) employees are involved in the company’s decision making. B) all top-level managers participate in profit sharing. […]
Business Communication Chapter 2 2 To resolve conflict successfully, it helps to get feelings out in the open before dealing with the main issues
Copyright © 2012 Pearson Education, Inc. 48) To resolve conflict successfully, it helps to get feelings out in the open before dealing with the main issues. Answer: TRUE Explanation: If bottled up, resentment can prevent conflicts from being resolved in […]
Business Communication Chapter 3 1Many difficulties in intercultural communication occur because people in different cultures have different
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 3 Communicating in a World of Diversity 1) “All the characteristics and experiences that define each of us as individuals” is the definition of A) ethnicity. B) diversity. […]
Business Communication Chapter 3 2 Members of low-context cultures place more emphasis on nonverbal communication than on verbal communication
Copyright © 2012 Pearson Education, Inc. 49) Members of low-context cultures place more emphasis on nonverbal communication than on verbal communication. Answer: FALSE Explanation: Low-context cultures tend to focus on specific written or spoken language that is independent of the […]
Business Communication Chapter 4 1 In developing business messages, the step during which you step back to see whether you have expressed your ideas clearly is
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 4 Planning Business Messages 1) The three primary steps involved in preparing a business message are A) planning, writing, and completing. B) informing, persuading, and collaborating. C) defining […]
Business Communication Chapter 4 2 Skilled communicators include only the information that their audience has specifically requested.
Copyright © 2012 Pearson Education, Inc. 49) When you get a vague request for information, the best way to handle it is to provide all the information you can and allow the audience to pick and choose what is useful […]
Business Communication Chapter 5 1 Which of the following identifies a paragraph that focuses on the reasons that something gets developed
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 5 Writing Business Messages 1) Which of the following statements that would appear in a business letter best reflects the “you” attitude? A) You failed to enclose a […]
Business Communication Chapter 5 2 Enlivening business messages with humor will always please your readers, especially if they don’t know you very well
Copyright © 2012 Pearson Education, Inc. 45) Enlivening business messages with humor will always please your readers, especially if they don’t know you very well. Answer: FALSE Explanation: Humor is always a gamble and can misfire badly if your audience […]
Business Communication Chapter 6 1 In revising an important report, you want to make sure all numbers are written with numerals rather than being spelled out
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 6 Completing Business Messages 1) The main tasks in completing a business message consist of all except A) proofreading. B) revising. C) forecasting. D) producing. Answer: C Explanation: […]
Business Communication Chapter 6 2 Readers can get a more out of a document just by reading its descriptive headings than by reading its informative headings.
Copyright © 2012 Pearson Education, Inc. 46) It is inappropriate to use lists in formal business writing. Answer: FALSE Explanation: Lists of various types can be extremely useful in business writing. The only time the use of lists should be […]
Business Communication Chapter 7 1 Despite your numerous emails and voicemail messages, a normally dependable vendor has not responded to your important question
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 7 Crafting Messages for Electronic Media 1) Which of the following statements is true? A) Despite their popularity for personal use, social networking technologies are not very useful […]
Business Communication Chapter 7 2 An effective email subject line is very short and describes only the general topic of the message
Copyright © 2012 Pearson Education, Inc. 48) Due to budget constraints, very few employers now monitor employee email. Answer: FALSE Explanation: The monitoring of employee email has become much more prevalent in recent years. Some companies use automatic programs to […]
Business Communication Chapter 8 1 If you request a recommendation from a person you haven’t had contact with recently, you should
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 8 Writing Routine and Positive Messages 1) When making a routine request, you should begin with A) an indication of the importance of your request. B) a statement […]
Business Communication Chapter 8 2 It is not necessary to ask someone’s permission before listing his or her name as a job reference
15 45) When making complex routine requests to company outsiders, you rarely need to explain how responding to the request will benefit the reader. Answer: FALSE Explanation: There are two reasons for why you need to explain how responding will […]
Business Communication Chapter 9 1Instead of beginning your negative message with a blunt announcement of the news, you can use
Copyright © 2012 Pearson Education, Inc. Business Communication Today, 11e (Bovee/Thill) Chapter 9 Writing Negative Messages 1) When composing a negative message, you should try to A) choose a buffer that will distract your reader from the main point of […]
Business Communication Chapter 9 2 For particularly difficult situations, it is best to place the buffer at the end of the negative message
Copyright © 2012 Pearson Education, Inc. 46) For particularly difficult situations, it is best to place the buffer at the end of the negative message. Answer: FALSE Explanation: The whole purpose of the buffer is to be information that comes […]