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INSTRUCTOR RESOURCES—APPENDIX Second Life – Teaching Real Courses in a Virtual World Nanci M. Burk, Ph.D. INTRODUCTION In a highly technological and diverse global community, students in higher education utilize multiple electronic devices daily to communicate with others, maintain relationships, […]

Instructor Resources for Chapter 1 _______________________________________ Chapter Outline Opening scenario: From Fans to Friends to Collaborators I. Why We Communicate a. Communication meets physical needs. b. Communication meets relational needs. c. Communication fills identity needs. d. Communication meets spiritual needs. […]

Instructor Resources for Chapter 10 _______________________________________ Chapter Outline Opening scenario: Good Friends and Productive Work Partners I. Communicating in Friendships a. Friendships are voluntary. b. Friends are usually peers. c. Friendships are governed by rules. d. Friendships differ by sex. […]

IM – 11 | 1 Instructor Resources for Chapter 11 _______________________________________ Chapter Outline Opening scenario: Learning to Manage Conflict Constructively I. The Nature of Interpersonal Conflict a. Defining interpersonal conflict i. Conflict is an expressed struggle. ii. Conflict occurs between […]

Instructor Resources for Chapter 12 _______________________________________ Chapter Outline Opening scenario: Feeling the Pain of Dishonesty I. The Nature of Interpersonal Deception a. Defining deception i. High-stakes lies ii. Low-stakes lies iii. Middle-stakes lies b. The elements of deception i. You […]

Instructor Resources for Chapter 2 _______________________________________ Chapter Outline Opening scenario: Communication in the World’s Borough I. Understanding Culture and Communication a. Defining culture i. Distinguishing between in-groups and out-groups ii. Acquiring a culture b. The components of culture i. Symbols […]

IM – 3 | 1 Instructor Resources for Chapter 3 _______________________________________ Chapter Outline Opening scenario: Living Multiple Lives I. Understanding the Self: Self-Concept a. What is a self-concept? i. Self-concepts are multifaceted. ii. Self-concepts are partly subjective. iii. Self-concepts are […]

IM – 4 | 1 Instructor Resources for Chapter 4 _______________________________________ Chapter Outline Opening scenario: Making Sense of Our Social World I. The Process of Perception a. Interpersonal perception defined b. Three stages of the perception process i. Selection ii. […]

IM – 5 | 1 Instructor Resources for Chapter 5 _______________________________________ Chapter Outline Opening scenario: Words Can Heal Old Wounds I. The Nature of Language a. Language is symbolic. b. Language is arbitrary (mostly). c. Language is governed by rules. […]

Instructor Resources for Chapter 6 _______________________________________ Chapter Outline Opening scenario: The Embrace Viewed ’Round the World I. The Nature of Nonverbal Communication a. What is nonverbal communication? b. Five characteristics of nonverbal communication i. Nonverbal communication is present in most […]

Instructor Resources for Chapter 7 _______________________________________ Chapter Outline Opening scenario: Uniquely Qualified to Listen I. The Nature of Listening a. What is listening? i. Listening styles ii. Listening effectively b. The importance of listening effectively c. Some misconceptions about listening […]

Instructor Resources for Chapter 8 _______________________________________ Chapter Outline Opening scenario: A Rollercoaster of Emotion I. Emotion in Interpersonal Communication a. What is an emotion? i. Emotion is different from mood. b. Joyful/affectionate emotions: happiness, love, passion, and liking i. Happiness […]

IM – 9 | 1 Instructor Resources for Chapter 9 _______________________________________ Chapter Outline Opening scenario: Family Members Become Friends I. Why Relationships Matter a. We form relationships because we need to belong. b. Relationships bring rewards. i. Emotional rewards ii. […]

Chapter 1 Multiple-Choice Questions 1. Studies involving communication between infants and caregivers have reliably demonstrated which of the following? a. Without sufficient interaction, infants will likely develop severe mental illness later in life. b. Human interaction, specifically touch, is critical […]

Chapter 10 Multiple-Choice Questions 1. Which of the following statements about friendships is FALSE? a. Friendships are voluntary. b. Friendships are governed by rules. c. Friendships are the same in both sexes. d. Friendships usually occur between peers. Answer: c […]

Chapter 11 Multiple-Choice Questions 1. Which of the following is true with respect to interpersonal conflict? a. It involves independent parties. b. It involves perceived scarce resources. c. It occurs within oneself. d. It is synonymous with disagreement. Answer: b […]

Chapter 12 Multiple-Choice Questions 1. Deception has several basic elements. Which of the following is NOT among them? a. The sender must believe the information is false. b. The receiver must believe the information is true. c. The information must […]

Chapter 2 Multiple-Choice Questions 1. According to the textbook, all of the following are among the defining elements of culture EXCEPT a. values. b. symbols. c. language. d. ethnicity. Answer: d Bloom’s: Remember 2. The process by which cultural traditions […]

Chapter 3 Multiple-Choice Questions 1. Your own understanding of who you are as a person comprises your a. face. b. image. c. reference group. d. self-concept. Answer: d Bloom’s: Remember 2. According to the Johari window, there are aspects of […]

Chapter 4 Multiple-Choice Questions 1. Which term refers to the ongoing process of making meaning from what we experience in our environment? a. attribution b. primacy c. egocentrism d. perception Answer: d Bloom’s: Remember 2. According to your text, the […]

Chapter 5 Multiple-Choice Questions 1. A structured system of symbols used for creating meaning is known as a(n) a. alphabet. b. symbolic system. c. language. d. semantic triangle. Answer: c Bloom’s: Remember 2. The use of a “thumbs-up” gesture to […]

Chapter 6 Multiple-Choice Questions 1. During a phone conversation, you are able to infer something about the speaker’s mood and personality by listening to his or her vocal cues. This fact illustrates which of the following claims about nonverbal communication? […]

Chapter 7 Multiple-Choice Questions 1. What is the active process of making meaning out of another person’s spoken message? a. hearing b. acknowledging c. understanding d. listening Answer: d Bloom’s: Remember 2. Which of the following statements about listening is […]

Chapter 8 Multiple-Choice Questions 1. A multi-dimensional response to any event that enhances or inhibits your goals is known as a(n) a. communicative response. b. feeling. c. emotion. d. action tendency. Answer: c Bloom’s: Remember 2. How are emotions and […]

Chapter 9 Multiple-Choice Questions 1. Which theory says that each of us is born with a fundamental drive to seek, form, maintain, and protect strong social relationships? a. equity theory b. need to belong theory c. attraction theory d. predicted […]