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Business Communication Chapter 1 1 At work, your personal email is protected free speech
Chapter 1—Understanding Business Communication TRUE/FALSE 1. Employees prefer to receive bad news through the personal medium of email. 2. A study of the ten characteristics that employers seek in employees identified communications as the number one skill. ANS: T PTS: […]
Business Communication Chapter 1 2 Poor Communication The Most Annoying Habit American
b. Three state senators discuss the pros and cons of passing new laws against hate crimes. c. The vice president of marketing prepares a report to share with the marketing representatives. d. You respond to an internal survey conducted by […]
Business Communication Chapter 10 1 You should avoid using he as a generic pronoun
Chapter 10—Writing the Report TRUE/FALSE 1. Decision makers may prefer shorter documents as time-saving devices. 2. When you write a report you follow these steps: planning, drafting, revising, and proofreading. ANS: T PTS: 1 DIF: Easy OBJ: 10.1 NAT: AAC: […]
Business Communication Chapter 10 2 The Components Are The Basis For The
75. The three distinct steps for revising reports are a. Clarity, conciseness, and redundancy b. Tone, language, and wordiness c. Content, style, and correctness d. Passive voice, action verbs, and mechanics ANS: C PTS: 1 DIF: Easy OBJ: 10.5 NAT: […]
Business Communication Chapter 11 1 The Role The Team Leader Collaborative
Chapter 11—Oral Presentation TRUE/FALSE 1. For direct-plan presentations, you should make sure your main point is right up front. 2. When you plan an oral presentation, your first step is to analyze your audience. ANS: F PTS: 1 DIF: Easy […]
Business Communication Chapter 11 2 deciding in advance how to refer to your visual
99. Identify the correct statement about collaborative presentations. a. The coordinator should ensure that all group members receive equal “podium time” during the presentation. b. To avoid problems, each member should be involved with all aspects of the presentation. c. […]
Business Communication Chapter 12 1 The Last Paragraph Your Cover Letter
Chapter 12—Employment Communication TRUE/FALSE 1. Your résumé should summarize your work history and qualifications for a job. 2. When you develop your résumé, you should focus on how your work background and education have prepared you for future jobs. ANS: […]
Business Communication Chapter 12 2 are only used for positions requiring strong interpersonal skills
d. ask for a personal interview. 115. When writing the body of your cover letter, you should a. be consistent and use the same wording used in your résumé. b. avoid repeating all of the information on your résumé. c. […]
Business Communication Chapter 2 1 Which The Following Key Ethical Responsibility
Chapter 2—Intercultural and Team Communication TRUE/FALSE 1. An inclusive work environment is one that ensures employees can reach their full potential within a company. 2. Because individuals don’t waste time interacting with others, they can usually accomplish more work alone […]
Business Communication Chapter 2 2 Then Develop Schedule For Each Component The
e. Contributing work that is good enough to be acclaimed by other members. 80. Which of the following is not a variable of group communication? a. consensus b. conflict c. creativity d. conformity ANS: C PTS: 1 DIF: Easy OBJ: […]
Business Communication Chapter 3 1 In terms of space and territory
Chapter 3—Interpersonal Communication Skills TRUE/FALSE 1. When customers are listened to online, they are more likely to contribute to company social media sites. 2. Although a nonverbal message is not written or spoken, it may be conveyed along with a […]
Business Communication Chapter 3 2 Here Are Two Examples Each Looking Student
75. Which of the following is not good advice for receiving and ending telephone calls at work? a. Take notes to remember important information. b. Always say a formal “Goodbye.” c. Use your company’s standard greeting. d. Follow your company’s […]
Business Communication Chapter 4 1 The Cooperation The Primary Audience Needed Achieve
Chapter 4—The Writing Process TRUE/FALSE 1. The first step of the writing process is to compose a first draft of the message. 2. The writing process consists of planning, drafting, revising, formatting, and proofreading. ANS: F PTS: 1 DIF: Easy […]
Business Communication Chapter 4 2 You have finished proofreading only whena
b. envision your readers and anticipate their needs. c. sharpen and focus your ideas as you say them. d. speak about the easiest parts of the message first. e. use mind mapping to generate ideas for your message. 75. Which […]
Business Communication Chapter 5 1 Any message that omits key information is not
Chapter 5—Revising Your Writing TRUE/FALSE 1. As long as you use correct grammar, punctuation, and spelling in your business writing, you will be able to communicate your meaning. 2. Style consists of the way your message is expressed, including the […]
Business Communication Chapter 5 2 However, the repair service loaned us
a. adding interest to unbroken blocks of text. b. numbered and bulleted lists. c. avoiding the appearance of nonsexist language. d. enhancing the authoritative tone of your message. e. writing with confidence. 136. When all your sentences work together to […]
Business Communication Chapter 6 1 Put yourself in the reader’s position to think about what
Chapter 6—Neutral and Positive Messages TRUE/FALSE 1. When you use the direct organizational plan for a routine message, you present the details before the primary idea. 2. When you expect reader resistance to your idea, you should use the indirect […]
Business Communication Chapter 6 2 Asking Company Donate Some merchandise Prizes For College
80. A response to a neutral message should be organized in this order: a. (1) apology, (2) good news, (3) explanation, (4) courteous closing. b. (1) explanation, (2) questions answered, (3) good news, (4) courteous closing. c. (1) explanation, (2) […]
Business Communication Chapter 7 1 The direct organizational plan is appropriate when you anticipate
ANS: F PTS: 1 DIF: Easy OBJ: 7.1 NAT: AAC: Tier 1—Communication; Tier 2—Purpose TOP: Planning Persuasive Messages BLO: Knowledge ANS: T PTS: 1 DIF: Easy OBJ: 7.3 NAT: AAC: Tier 1—Communication; Tier 2—Purpose TOP: Writing a Sales Letter BLO: […]
Business Communication Chapter 8 1 Your Proposal Will Not Considered Until You
ANS: T PTS: 1 DIF: Easy OBJ: 8.1 NAT: AAC: Tier 1—Communication; Tier 2—Purpose TOP: Planning the Bad-News Message BLO: Knowledge ANS: T PTS: 1 DIF: Easy OBJ: 8.1 NAT: AAC: Tier 1—Communication; Tier 2—Purpose TOP: Planning the Bad-News Message […]
Business Communication Chapter 9 1 Reports travel upward, downward, and laterally within the organization
Chapter 9—Planning the Report and Managing Data TRUE/FALSE 1. A business report is defined as an orderly, subjective presentation of information for decision-making purposes. 2. A business report is an organized presentation of information that is used to make decisions […]
Business Communication Chapter 9 2 The Questionnaire Has Advantage Over Other
87. The questionnaire has an advantage over other methods of collecting primary data because a. the anonymity of a questionnaire reduces the validity of some responses. b. obtaining a representative sample over a large geographical area can be expensive. c. […]