Business Communication Chapter 12 2 are only used for positions requiring strong interpersonal skills

Document Type
Test Prep
Book Title
Business Communication: In Person-- In Print-- Online 8th Edition
Authors
Amy Newman, Scot Ober
d.
ask for a personal interview.
115. When writing the body of your cover letter, you should
a.
be consistent and use the same wording used in your résumé.
b.
avoid repeating all of the information on your résumé.
c.
tell the potential employer your job experience for the past 20 years.
d.
explain gaps in your employment.
116. A networking email
a.
accompanies your résumé when you are applying for a specific job.
b.
is an email sent to your interviewer that summarizes your job-related strengths.
c.
demonstrates interest in a company when you do not know of a specific position.
d.
is an email you send to your Facebook friends when you are looking for a job.
117. A cover letter is like what type of letter?
a.
a request
b.
a good-news letter
c.
a collection letter
d.
a sales letter
118. Your job-application letter should not
a.
include specific evidence of your qualifications.
b.
show confidence in yourself and your abilities.
c.
mention the minor points of your résumé.
d.
stress reader benefits.
119. Which of the following salutations should you use in a job-application letter when you cannot
determine the name of the person who will interview you?
a.
Dear Sir
b.
Dear Human Resources Manager
c.
To Whom It May Concern
d.
Madam or Sir
120. If you were writing an unsolicited application letter, which of the following would be the most
effective strategy for gaining the reader's attention?
a.
Use direct organization, stating the position for which you are applying.
b.
Use an indirect, conservative opening that demonstrates your creative abilities.
c.
Open with a concise summary of your accomplishments and qualifications.
d.
Use your opening to show that you know something about the company and how you
might contribute to it.
121. You should use the body of your job-application letter to
a.
reiterate your work experience as detailed in your résumé.
b.
refer the reader to the enclosed résumé and ask for an interview.
c.
emphasize your strongest qualifications without repeating the résumé.
d.
motivate the reader to offer you an interview on the basis of your résumé.
122. The final paragraph of an application letter should
a.
thank the reader for reading your résumé.
b.
ask for a personal interview.
c.
refer the reader to your résumé for contact information.
d.
suggest specific times and dates for a personal interview.
123. Behavioral interviews
a.
are only used for positions requiring strong interpersonal skills.
b.
are based on the theory that past behavior predicts future performance.
c.
requires the applicant to perform job responsibilities while being observed by the
interviewer.
d.
are considered unreliable by most companies.
124. Which of the following does not prepare you for a behavioral interview?
a.
Determine competencies for the position.
b.
Identify examples from previous work experience that match job expectations.
c.
Rehearse your examples before the interview.
d.
Prepare a one-page list of questions for the interviewer.
125. When preparing for a video or phone interview, it is essential that you
a.
practice with a friend.
b.
speak slower than normal.
c.
dress casually.
d.
determine your salary expectations.
126. Which of the following is not an appropriate way to prepare for a job interview?
a.
reading current business periodicals for background
b.
studying the company's annual report and its future plans
c.
visiting the company site to observe the interviewer in advance
d.
learning about the company's history and products
127. You researched the potential employer prior to your interview. During the actual interview, you should
a.
bring up information about the company if the opportunity arises naturally in the
conversation.
b.
tactfully mention that you researched the company before the interview.
c.
wait for the interviewer to ask what you know about the company.
d.
avoid mentioning any information about the company unless the interviewer asks a direct
question.
128. It is important when shown into the interview room that you
a.
Sit down.
b.
Greet the interviewer by name, offer a firm handshake, maintain eye contact, and smile.
c.
Give the interviewer your résumé and cover letter.
d.
Ask for coffee.
129. When participating in a group interview it is helpful for you to
a.
Find out about the practice ahead of time to prepare mentally.
b.
Focus your answers and attention on the person who seems to be the "leader."
c.
Give everyone a copy of your résumé.
d.
Address your questions to the most "senior" person present.
130. If the interviewer constantly interrupts you or appears doubtful when you answer questions, you
should
a.
share your knowledge of the company to reassure the interviewer of your interest and
abilities.
b.
acknowledge that you understand the interviewer's strategy and explain how well you
operate under stress.
c.
look for an opportunity to end the conversation gracefully.
d.
focus on the job and formulate honest answers that show you have the ability to perform
competently.
131. When you are interviewing for a job, which of the following questions is it not appropriate to ask?
a.
How are employees evaluated and promoted?
b.
What types of training are available?
c.
What insurance and sick-leave benefits can I expect?
d.
How would you describe a typical day on the job?
132. What questions about salary should you prepare prior to a job interview?
a.
Plan to ask about a general salary range, but don't request any specific figures before you
receive a job offer.
b.
Ask indirect questions about the salary of the person who most recently held the job for
which you are applying.
c.
Instead of discussing salary, ask instead about the employer's health insurance and
vacation policies.
d.
Avoid asking about either salary or fringe benefits until a later interview.
133. Which of the following is an appropriate guideline for dressing and grooming in preparation for a job
interview?
a.
Women should wear the latest fashions to express their individual style.
b.
Men should wear colorful ties to make a good impression on the interviewer in the first
few minutes.
c.
Both men and women should wear enough cologne or perfume to be noticed and
remembered by the interviewer.
d.
Men and women should wear blue or gray business attire so that they will look
professional and blend in.
134. When shown into the interview room, do all of the following except
a.
create rapport by using the interviewer's first name in your greeting.
b.
accompany your greeting to the interviewer with a firm handshake.
c.
maintain direct eye contact with the interviewer.
d.
smile at the interviewer.
135. If you are asked about your salary expectations, your best tactic is to
a.
be honest about the salary you expect to receive.
b.
quote a figure slightly higher than what you want, so you will be able to negotiate down if
necessary.
c.
state the amount that you think you are worth, based on previous experience.
d.
say you expect a salary in line with that of other employees at this level of expertise and
experience.
136. Which of the following statements about the purpose of a thank-you note after an interview is
accurate?
a.
The note usually has a direct influence on whether you get the job.
b.
You should write the note with the intent of impressing the interviewer with certain of
your qualifications.
c.
The note should express genuine appreciation for the opportunity to discuss your
qualifications.
d.
The note should be a persuasive message aimed at convincing the interviewer to offer you
the job.
137. When is it appropriate to call a company to check on your interview status?
a.
in four weeks
b.
in seven-ten days
c.
in 12 weeks
d.
It is not appropriate to call to check on your interview status.
138. After each interview, you should
a.
send a thank-you email within 24 hours.
b.
send an e-card.
c.
send an email asking the interviewer when a decision will be made.
d.
send an email telling the interviewer you need to know if you got the job within a week.
139. A thank-you note to an interviewer should
a.
resell the interviewer on your strongest credentials and experience.
b.
refer to your résumé in providing supporting evidence of your qualifications.
c.
be handwritten to reflect the personal touch.
d.
open with an expression of appreciation and pleasure in meeting the interviewer.
140. To build credibility in a thank-you note to an interviewer, you should
a.
offer a concrete suggestion for improving some aspect of the job or the organization.
b.
emphasize your knowledge of the organization and your interest in participating in its
success.
c.
open with a forward-looking statement that expresses quiet confidence.
d.
mention a specific incident that occurred or insight you gained from the interview.
141. The best way to end a thank-you note to an interviewer is to
a.
confidently but tactfully ask when a decision will be made about filling the open position.
b.
ask for any feedback that would help you to improve your performance in upcoming
interviews.
c.
correct any errors or misconceptions arising out of your interview.
d.
thank the interviewer again and conclude with a hopeful, forward-looking statement.
142. Which statement best describes business etiquette?
a.
It is a polite ritual reflecting power and subordination.
b.
It deals with the interaction between people.
c.
It is consistent with social etiquette.
d.
It ensures that peers are addressed with proper respect.
143. When introducing two people at a business function, you should
a.
mention the younger one first if they are equal in rank.
b.
extend your hand and repeat your name clearly.
c.
use their first names only to avoid the problem of rank.
d.
present the lower-ranking person to the higher-ranking one.
144. Which of the following is proper dining etiquette at a business meal?
a.
Have the guest sit facing the window with an attractive view.
b.
Fold the napkin when leaving the table in the middle of the meal.
c.
When the company's budget is tight, order food in advance for your guests.
d.
Leave a tip of no more than ten % of the cost of food and wine.
145. When attending a business-related conference, when is it appropriate to give someone your business
card?
a.
at dinner
b.
during cocktail hour
c.
in a business setting such as a seminar or workshop
d.
at the end of the convention as you are leaving
146. A business meal is about
a.
the conversation.
b.
the food.
c.
awards.
d.
agendas.
147. A business gift is inappropriate if it
a.
is given to everyone in similar circumstances.
b.
appears impersonal or work-related.
c.
is given to each subordinate as a holiday tradition.
d.
is given in exchange for future favors.
148. As a courtesy to the employees working in cubicles surrounding yours, you should
a.
shout comments only to people whose cubicles are directly adjacent.
b.
respect privacy by knocking before entering another's cubicle.
c.
wear strong fragrances that are widely popular.
d.
enter unoccupied cubicles only.
149. Which of the following is inappropriate office behavior?
a.
Smoking in designated areas.
b.
Taking your turn to make coffee.
c.
Making sure the copy machine has paper for the next person.
d.
Eating your lunch while talking with someone over the phone.
SHORT ANSWER
150. Contrast the purposes of a résumé with those of an interview. Why are the résumé and cover letter
crucial documents?
151. What should you include in a Summary of Qualifications?
152. What are some guidelines to follow when designing and formatting a résumé?
153. What should you include and what should you not include in the identification section of a résumé?
154. Why should you include a job objective and what guidelines should you follow in writing one?
155. What should be included in the education section of a résumé?
156. In a functional résumé, where do you place work experience? When is this arrangement appropriate?
157. Explain how to communicate descriptions of your work experience in a résumé.
158. What type of data should you avoid including in a résumé?
159. How are references typically handled on a résumé? What types of references should be used and which
should not be used?
160. What is an electronic résumé, and how does an employer use a commercial résumé database?
161. List five of the top ten "pet peeves" that recruiters listed as issues when reading résumés.
162. What should you include in your contact information?
163. What should be included in the salutation of your cover letter?
164. What organizational plan should you use when writing a solicited cover letter?
165. What are the characteristics of the direct organizational plan in a solicited cover letter?
166. Define the difference between solicited cover letters and unsolicited cover letters.
167. What should you keep in mind when composing the opening for an application letter?
168. What factors should you consider when writing the body of an application letter?
169. What are characteristics of an appropriate closing paragraph for an application letter?
170. What is the importance of researching an organization before the interview?
171. List at least four questions you can ask an interviewer.
172. Define a good organizational fit.
173. What type of interview is based on the theory that past behavior predicts future performance?
174. Describe the STAR format for answering behavioral interview questions.
175. What is the purpose of a stress interview?
176. Why are video interviews becoming increasingly popular?
177. How should you dress when participating in a video interview?
178. When interviewing, you should avoid asking questions about what topics?
179. Define business casual.
180. Discuss the organization and content of a thank-you letter for an interview.
181. How does business etiquette differ from social etiquette?
182. What is business etiquette and why is it important?
183. Discuss a host's responsibility when dining with a guest.

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