Business Communication Chapter 2 2 Then Develop Schedule For Each Component The

Document Type
Test Prep
Book Title
Business Communication: In Person-- In Print-- Online 8th Edition
Authors
Amy Newman, Scot Ober
e.
Contributing work that is good enough to be acclaimed by other members.
80. Which of the following is not a variable of group communication?
a.
consensus
b.
conflict
c.
creativity
d.
conformity
81. Newly formed teams should spend time discussing how they will operate, addressing all of the
following questions except:
a.
What will the final document look like?
b.
What should we do if someone needs help completing a task?
c.
How should we handle conflict?
d.
How should we make important decisions?
e.
What should be the consequences if someone fails to deliver his or her part?
82. A team with too much conformity in decision-making and a lack of independent thought may be
experiencing ____.
a.
consensus
b.
incohesiveness
c.
groupthink
d.
conflict aversion
e.
majority-itis
83. Which of the following phrases is an example of effective feedback?
a.
When your slides were two hours late, I was concerned that we might not make our team
deadline.
b.
No offense, but let's face it: You've been unprofessional.
c.
As a result of your late work, a lot of people in this company don't want to work with you
anymore.
d.
You are always a step behind everyone else.
e.
I had to ask myself: What were you thinking?
84. Which of the following is not a useful step in a team writing project?
a.
Identify Project Requirements
b.
Create a Project Plan
c.
Quantify Team Mission Statement
d.
Revise the Writing
e.
Finalize the Project
85. Which of the following statements is not true of wikis?
a.
Wikis may improve team communication.
b.
Even simple wikis require a small financial investment.
c.
Wikis typically include interactive tools.
d.
Because they allow users to contribute regardless of location, wikis level the playing field.
e.
Wikis are websites that help teams collaborate.
86. Appreciating diversity among people is known as
a.
multiculturalism.
b.
ethnocentrism.
c.
individualism.
d.
internationalism.
e.
relativism.
87. Which of the following is not a cultural value ascribed to the United States?
a.
high individualism
b.
low power distance
c.
low time orientation
d.
low formality
e.
low uncertainty avoidance
88. When a large multinational company adapts its consumer website to different cultures around the
world, it may create all of the following except:
a.
direct and overt sentences, for low-context countries.
b.
emphasis on family and relationships, for collectivist countries.
c.
features promoting the products themselves, for individualist countries.
d.
pictures of people interacting, for high power-distance countries.
e.
explicit navigational cues, for low-context countries.
89. In the United States and Canada, most business exchanges occur at a distance known as the
a.
intimate zone.
b.
social zone.
c.
public zone.
d.
parking zone.
e.
twilight zone.
90. Which of the following is not good advice for communicating clearly in other cultures?
a.
Stay away from specific examples.
b.
Avoid jargon and slang.
c.
Encourage questions.
d.
Use a variety of media.
e.
Use humor sparingly.
91. The concept of "saving face" means
a.
retaining control of a situation.
b.
assigning appropriate blame or fault-finding.
c.
preventing future problems.
d.
avoiding public shame or embarrassment.
e.
recognizing subtle signs of hostility.
92. Which of the following is not a key question to consider when improving inclusiveness at your
workplace?
a.
Do invisible barriers prevent people from getting promoted?
b.
Do all employees feel welcomed at work?
c.
Does everyone have the chance to contribute fully to the organization?
d.
Does everyone feel comfortable advancing ideas in meetings?
e.
Do hiring practices meet the minimum standards in the law?
93. Which of the following statements about inclusive language is not true?
a.
What we call ourselves is important.
b.
Every person within an ethnic group has individual characteristics as well.
c.
It's best to refer to other groups using the terms they themselves prefer.
d.
Terminology used to refer to groups remains largely static.
e.
In most cases, someone's marital status, age, ethnicity, or disability is not relevant and thus
should not be noted.
94. If you are writing to someone and you do not know their gender, you should use a salutation that
a.
includes "Mr. or Mrs."
b.
assumes they are male.
c.
is gender-neutral.
d.
assumes they are female.
e.
assumes an honorific title such as "Sir."
95. Which of the following is not a preferred strategy for avoiding gender-biased language?
a.
Use "his or her" consistently throughout.
b.
Use plural nouns and pronouns.
c.
Use second-person pronouns.
d.
Follow a woman's preference in being addressed as Miss, Mrs., or Ms.
e.
Revise the sentence to avoid the masculine pronoun.
96. In a team setting, a(n) ____ is a person designated as the single cause of complex team problems.
a.
slacker
b.
follower
c.
nexus
d.
scapegoat
e.
instigator
97. ____ is the result of reaching a decision that best reflects the thinking of all team members.
a.
Conformity
b.
Consensus
c.
Groupthink
d.
Consequence
e.
Conflict
98. Which of the following statements is not generally true of working in teams?
a.
Teams larger than seven people may lose cohesion.
b.
Teams are often more creative and accomplish more work than individuals working alone.
c.
Teamwork induces people to contribute equally.
d.
Effective leaders work well as part of a team and can resolve conflicts.
e.
Interpersonal conflicts can doom a team's functioning.
99. ____ is a national trait that emphasizes social rules, rank, and tradition.
a.
Uncertainty avoidance
b.
Materialism
c.
Formality
d.
Collectivism
e.
Context sensitivity
100. Which of the following statements is not generally true of wikis?
a.
They can incorporate links, video, message boards, and other web features.
b.
They can lead to fewer meetings.
c.
They can allow team members to work together to edit a document as it develops.
d.
They can distribute knowledge so that it gets lost when core team members leave.
e.
They can help manage the flow of information.
SHORT ANSWER
101. Explain why teamwork can be superior to individual work.
102. Discuss how conflict, conformity, and consensus affect teams.
103. Why is "small talk" important when a group is first forming?
104. What are three guidelines for giving feedback in teams?
105. Suggest an "I" statement to provide feedback to a team member who constantly interrupts other team
members.
106. What are some ways to minimize and solve group problems?
107. What are the five strategies that writing teams should follow?
108. Describe ethical dimensions of work-team communication.
109. What is the rationale for using "I" language when critiquing peer writing?
110. Explain individualism in the context of cultural values. Name two countries that place high value on
individualism and two countries that place low value on individualism.
111. What do competent communicators consider when communicating with people from different
cultures?
112. Explain the Japanese saying "A nail standing out will be hammered down." Discuss how the Japanese
feel about group-oriented behavior versus emphasis on the individual.
113. List and describe the four strategies for communicating with people from different cultures.
114. What are the major divisions of cultural diversity within the United States?
115. Provide three examples of nonverbal messages which have different meanings in different cultures.
116. Explain the ways wikis may help writing teams function more effectively.
117. Explain the difference between intercultural communication, multiculturalism, and inclusion.
118. Give a definition of neutral language and some examples of types of bias that might harm
inclusiveness.
119. Explain why a deliberate strategy of inclusion might be valuable for an organization.
120. Early on, teams need to agree on how they'll operate and make decisions. What are some of the topics
they should discuss?
121. Describe ways to avoid overreacting or underreacting to team problems.
122. What ethical obligations come with belonging to a team?

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