Management 3rd Edition

61) A manager in the ________ role not only receives information but also sends it.A) entrepreneurialB) negotiatorC) monitorD) disseminatorAnswer: DPage Ref: 14Difficulty: EasyClassification: ConceptualObjective: 562) Seth is required to make quarterly presentations to the firm's senior management on how theresources allocated to his department are being utilized. He also provides

Management, 3e (Hitt)Chapter 1 The Nature of Management1) Management is the process of assembling and using sets of resources in a goal-directedmanner to accomplish tasks in an organizational setting.Answer: TRUEPage Ref: 4Difficulty: EasyClassification: ConceptualObjective: 12) In the context of an organization, all managers are members but all members are notmanagers.Answer:

57) The social responsibility perspective argues that ________.A) the basis of all rights stem from freedom and autonomyB) firms are accountable only to shareholdersC) society grants existence to firmsD) costs and benefits should be equitably distributedAnswer: CPage Ref: 39Difficulty: EasyClassification: ConceptualObjective: 2AACSB: Ethical understanding and reasoning abilities58) According to the

Management, 3e (Hitt)Chapter 2 Social Responsibility and Managerial Ethics1) Managerial ethics begin at the top of the organization.Answer: TRUEPage Ref: 29Difficulty: EasyClassification: ConceptualObjective: 1AACSB: Ethical understanding and reasoning abilities2) Having to make a choice between two competing but arguably valid options is known as anethical dilemma.Answer: TRUEPage Ref: 30Difficulty: EasyClassification:

Management, 3e (Hitt)Chapter 3 International Management and Globalization1) Increasing globalization has dramatically changed the competitive landscape for everyone inrecent years.Answer: TRUEPage Ref: 59Difficulty: EasyClassification: ConceptualObjective: 1AACSB: Dynamics of the global economy2) The two major aspects of a country's environment are its heritage and culture.Answer: FALSEPage Ref: 59Difficulty: EasyClassification: ConceptualObjective: 2AACSB:

55) Which of the following is true about exporting goods?A) Exporting is not a popular entry strategy because of its high risks and capital requirements.B) Exporting requires establishing operations in the country and a large capital investment.C) An export strategy most likely provides big returns because of shared costs with

Management, 3e (Hitt)Chapter 4 Strategic Management1) A firm's ability to provide value to customers that exceeds what competitors can provide iscalled competitive advantage.Answer: TRUEPage Ref: 83Difficulty: EasyClassification: ConceptualObjective: 12) A pizzeria in Milford always delivers its orders within 15 minutes. The other pizzerias havefailed in their efforts to do so.

57) In the cut-flower industry, fresh flowers must be available to customers as soon as possibleafter they have been harvested. On which of the following activities in the value chain does thisplaces a premium?A) serviceB) procurementC) operationsD) outbound logisticsAnswer: DPage Ref: 93Difficulty: ModerateClassification: ApplicationObjective: 6AACSB: Analytic skills58) ________ activities are

55) A manager at a local bookstore is about to allocate extra floor space to an espresso counterwhen a new coffee shop opens next door. He stops implementation of his plan and instead looksinto opening a juice bar. This an example of which of the following?A) successful budgetingB) real-time adjustmentC)

Management, 3e (Hitt)Chapter 5 Planning1) The speed of change and rapid flow of information increasingly require business plans that areflexible and dynamic.Answer: TRUEPage Ref: 111-112Difficulty: EasyClassification: ConceptualObjective: 12) Effective planning at top organizational levels impacts a firm's performance more thanplanning at middle and lower levels.Answer: FALSEPage Ref: 112Difficulty: ModerateClassification: ConceptualObjective:

Management, 3e (Hitt)Chapter 6 Organizational Structure and Design1) Organizational design is defined as the sum of the ways a firm divides its labor into distincttasks and then coordinates them.Answer: FALSEPage Ref: 134Difficulty: EasyClassification: ConceptualObjective: 12) Organizational structuring is the process of assessing the organization's strategy andenvironmental demands and then determining

58) The term bamboo ceiling refers to ________.A) the exclusion of host nationals from strategic decision making in centrally controlledJapanese subsidiariesB) the reluctance of Japanese managers to allow centralized decision making among theirsubordinatesC) the lack of information flow from the Japanese-owned subsidiaries in foreign countries backto headquarters in JapanD) the

Management, 3e (Hitt)Chapter 7 Managing Diverse Human Resources1) Although managers are likely to create employee performance appraisal forms and processes,it is the HR department that actually assesses employee performance.Answer: FALSEPage Ref: 168Difficulty: EasyClassification: ConceptualObjective: 12) The capabilities that employees possess can form the basis of competitive advantage.Answer: TRUEPage Ref: 169Difficulty:

60) ________ is a form of training in which a person works alongside someone who is skilled ina particular craft and is taught by that person.A) ApprenticeshipB) Work simulationC) Micro-schoolingD) Job sharingAnswer: APage Ref: 180Difficulty: EasyClassification: ConceptualObjective: 561) Which of the following methods gives the clearest assessment of the effectiveness

60) A person can be called a charismatic leader if he or she ________.A) can influence followers based on inspirational qualitiesB) has a legitimate power to influence other individualsC) exhibits more faith in others' ideas than his or her own ideasD) has a weak need for power and high expectations

Management, 3e (Hitt)Chapter 8 Leadership1) In an organization, people in positions that are labeled managerial or supervisory have moreopportunities to exert leadership than others.Answer: TRUEPage Ref: 206Difficulty: EasyClassification: ConceptualObjective: 12) Organizational management is considered a subset of organizational leadership.Answer: FALSEPage Ref: 208Difficulty: EasyClassification: ConceptualObjective: 23) Class consciousness is considered a

65) A software engineer believes that if she can complete her current project on time she will gether much awaited promotion to the ranks of a team leader. However, she doubts her capability ofcompleting the project on time. Within the context of expectancy theory, what level ofmotivation would the engineer

Management, 3e (Hitt)Chapter 9 Motivation1) The motivational forces that come from a person are called "pull" or external forces.Answer: FALSEPage Ref: 241Difficulty: EasyClassification: ConceptualObjective: 12) The category of motivational forces that relates to both internal and external forces focuses onthe characteristics of a person's job or task.Answer: TRUEPage Ref: 242Difficulty:

Management, 3e (Hitt)Chapter 10 Groups and Teams1) A group has additional characteristics beyond a team, including a higher degree ofinterdependent, coordinated interaction and a stronger sense of members' personal responsibilityfor achieving specified group outcomes.Answer: FALSEPage Ref: 271Difficulty: EasyClassification: ConceptualObjective: 12) A command group is a type of informal group.Answer: FALSEPage

60) The chairperson of a budget committee at N&S falls ill and yields his position to a new hirewho had served many years on the budget committee in her previous organization. The newchairperson's first act is to e-mail a new set of committee procedures to other members. In thiscase, the

Management, 3e (Hitt)Chapter 11 Communication and Negotiation1) Communication is the process of transferring information, meaning, and understanding fromsender to receiver.Answer: TRUEPage Ref: 303Difficulty: EasyClassification: ConceptualObjective: 1AACSB: Communication abilities2) A medium is the message itself, not the method or means of transmitting the message.Answer: FALSEPage Ref: 304Difficulty: EasyClassification: ConceptualObjective: 2AACSB: Communication

60) Which of the following statements is true of informal communication channels?A) They are authorized, planned, and regulated by the organization.B) They define who has responsibility for information dissemination and indicate the properrecipients of work-related information.C) They facilitate vertical rather lateral communication among organizational members moreoften than formal communication channels.D)

Management, 3e (Hitt)Chapter 12 Individual and Group Decision Making1) A problem exists when a manager sees a way for the firm to achieve a more desirable statethan the one it's currently in.Answer: FALSEPage Ref: 333Difficulty: EasyClassification: ConceptualObjective: 12) The classical model argues that managers will choose the alternative that maximizes

56) When ________ in the decision-making process, involving group members leads to greateracceptance of the final outcome.A) identifying alternativesB) choosing alternativesC) implementing the choiceD) evaluating alternativesAnswer: BPage Ref: 341Difficulty: ModerateClassification: ConceptualObjective: 457) Which of the following occurs when agreement among members becomes so dominant that itoverrides a realistic appraisal of

Management, 3e (Hitt)Chapter 13 Operations Management1) The tools and techniques of operations management do not apply to service firms or serviceactivities.Answer: FALSEPage Ref: 361Difficulty: EasyClassification: ConceptualObjective: 12) The term operations management is used to describe the activities related to producing bothproducts and services.Answer: TRUEPage Ref: 362Difficulty: EasyClassification: ConceptualObjective: 13) Operations

65) ________ are commonly used for setting standards for repetitive, well-defined jobs.A) Just-in-time systemsB) Time and motion studiesC) Work sampling techniquesD) Critical path methodologiesAnswer: BPage Ref: 373Difficulty: EasyClassification: ConceptualObjective: 566) Which of the following is true of time and motion studies?A) It does not involve reviewing any activity done in

Management, 3e (Hitt)Chapter 14 Control1) In an organizational setting, to "control" means to adjust or bring about conformity tospecifications or objectives that have been set.Answer: TRUEPage Ref: 388Difficulty: EasyClassification: ConceptualObjective: 12) Extensive control measures almost always deflate employee morale and lower profitability,irrespective of the situation.Answer: FALSEPage Ref: 388Difficulty: EasyClassification: ConceptualObjective:

60) The ratio of return on investment (ROI) measures the profitability of a business unit bycomparing ________ to ________.A) activity; salesB) liquidity; liabilityC) inventory cost; inventory turnoverD) net profit before taxes; total assets investedAnswer: DPage Ref: 396Difficulty: EasyClassification: ConceptualObjective: 461) Which of the following defines a liquidity ratio?A) revenue in

57) According to the force field analysis, equilibrium occurs when ________ of change arebalanced with ________ of change resulting in a relatively steady state.A) external forces; internal forcesB) driving forces; restraining forcesC) maintenance forces; corrective forcesD) demographic forces; societal forcesAnswer: BPage Ref: 433Difficulty: EasyClassification: ConceptualObjective: 758) Which of the following

Management, 3e (Hitt)Chapter 15 Organizational Change and Development1) Managing the change process in an organization is easy as the need for change is usuallyobvious.Answer: FALSEPage Ref: 417Difficulty: EasyClassification: ConceptualObjective: 12) The causes of organizational change originate exclusively from internal forces.Answer: FALSEPage Ref: 418Difficulty: EasyClassification: ConceptualObjective: 13) A major driver of