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60) The chairperson of a budget committee at N&S falls ill and yields his position to a new hire
who had served many years on the budget committee in her previous organization. The new
chairperson's first act is to e-mail a new set of committee procedures to other members. In this
case, the committee's norms are about to be affected most clearly by ________ and ________.
A) early behaviors; critical events
B) early behaviors; explicitly stated standards
C) explicitly stated standards; imported behaviors
D) imported behaviors; early behaviors
61) The product development team at JEG were working together for a year and were very
comfortable with an informal style of working. However, the new manager who stepped in
preferred to use a more formal style during meetings and team interactions, as this was the way
he had always worked. Which of the following is most similar to this situation?
A) The marketing team at N&S had to change their methods of planning campaigns after the
manager decided that the old ways of working were too inefficient.
B) After reviewing the design team's work methods, the CEO of Orangetree insisted that the
team begin to maintain formal records of team meetings and activities.
C) A spate of layoffs in competing firms encouraged manager of the sales team at LPR to change
the team's way of working and set higher performance standards for the staff.
D) Zygsys has always given employees autonomy in pacing their work, but a new member cited
the experience from a former team and suggested that managers set all work schedules.
62) The close adherence to the group's norms by its individual members is known as ________.
A) conformity
B) synthesis
C) cohesion
D) solidarity
63) Which of the following will tend to increase conformity in a group?
A) disagreement over the relevance of the group's norms
B) close adherence to the norms of the group
C) conflicting norms and objectives
D) divergent actions by members of the group
64) ________ is the degree to which members are motivated to remain in a group.
A) Cohesion
B) Conformity
C) Consistency
D) Reliability
65) High levels of group cohesion ________.
A) decrease the potential for intergroup cooperation
B) decrease the adherence to group norms
C) decrease the possibility of developing groupthink
D) decrease individual satisfaction of group members
66) The tendency for a strong consensus among most group members to override any individual
member's dissent is known as ________.
A) solidarity
B) coherence
C) groupthink
D) synthesis
67) A(n) ________ has no formally appointed supervisor but the members coordinate their
organizational work as if they all reported to the same formally appointed supervisor.
A) command work group
B) informal work group
C) self-managing work group
D) cross-functional work group
68) A self-managing work group is also known as a(n) ________.
A) autonomous work group
B) global work group
C) virtual work group
D) supervisory work group
69) In order to develop new financial instruments for sale to its clients, a bank brings together a
cross-functional team consisting of members from the finance, legal, and marketing units. Which
of the following is a problem that is likely to arise from such a cross-functional team?
A) The widely varying initial perspectives of team members can increase conflicts.
B) The knowledge of the team is not specialized and this will hamper effectiveness.
C) The team will not have sufficient technical knowledge for the project.
D) The diverse backgrounds of team members will stifle creativity.
70) Which of the following should managers do to decrease conflict in a cross-functional team?
A) decrease members' ownership in group decisions
B) limit transparency regarding members' personal agendas
C) encourage "mindfulness" after examining divergent points of view
D) encourage individual effort over group synergy
71) The three general types of global teams are ________.
A) destroyers, equalizers, and creators
B) destroyers, equalizers, and warriors
C) destroyers, preservers, and creators
D) destroyers, warriors, and seekers
72) ________ teams channel their members' efforts and attention into unproductive conflicts and
interpersonal attacks.
A) Seeker
B) Destroyer
C) Equalizer
D) Creator
73) A team was set up by a group of Asian, Australian, and North American universities in order
to allow students to transfer easily between each institution. However, the team achieved little,
with the members from different nations accusing each other of being bullying, insensitive, and
unprofessional. Which one of the following terms characterizes this multinational group?
A) creators
B) seekers
C) equalizers
D) destroyers
74) Cathy's ten-member team are all of different nationalities. The team has been in existence for
the last 14 months. Although there have been no instances of infighting among the members, the
team has achieved only a 2% increase in sales volume rather than the project increased of 10%.
What type of a global team is this?
A) seekers
B) preservers
C) equalizers
D) creators
75) ________ teams directly accept and build on their differences and use them to enhance their
ingenuity.
A) Warrior
B) Seeker
C) Carrier
D) Creator
76) Which of the following is knowledge that competent teams must possess?
A) team orientation
B) shared vision
C) task sequencing
D) adaptability and flexibility
77) Which of the following is a skill that competent teams must possess?
A) adaptability and flexibility
B) mutual trust
C) task sequencing
D) team cohesion
78) The three basic types of group conflicts are ________ conflict.
A) task, process, and cognitive
B) task, cognitive, and relationship
C) task, affective, and emotional
D) task, process, and relationship
79) ________ conflict focuses on differences in ideas about the nature of issues facing a group
and the group's objectives.
A) Task
B) Affective
C) Relationship
D) Process
80) ________ conflict arises when group members possess divergent ideas or approaches to
attaining goals.
A) Task
B) Substantive
C) Relationship
D) Process
81) ________ conflict focuses on interpersonal differences and is sometimes called affective or
emotional conflict.
A) Cognitive
B) Relationship
C) Substantive
D) Process
82) Which of the following is a potential cause of task and process conflicts?
A) differences in interpersonal styles of individual members
B) differences in values among team members
C) scarcity of resources to accomplish the group's goals
D) dissimilarities in the composition of membership of the group
83) Which of the following is a potential cause of relationship conflict?
A) ambiguities regarding the tasks to be accomplished
B) differences in goals, objectives, and perspectives
C) scarcity of resources to accomplish the group's goals
D) dissimilarities in the composition of the membership of the group
84) Conflict arises in a corporate training firm between sales staff and the educational designers.
The sales staff wants courses to be customized according to each client's specifications, while the
designers prefer to produce general courses that can be sold to a wide range of companies.
Which of the following would be the best way to reduce the conflict between these groups?
A) Focus both groups on an issue that they have in common, such as improving customer
satisfaction.
B) Require everyone to attend company-sponsored anger management classes.
C) Give managerial support to the group whose goals best fit the overall strategic direction of the
company.
D) Focus on relational conflicts, rather than relevant substantive differences.
85) Which of the following is a significant indicator of group effectiveness?
A) Group members have no conflicts among themselves.
B) Group members gain satisfaction from being members of the group.
C) Group members have the same backgrounds and skills.
D) Group members are well compensated in financial returns.
86) The manager of the Research department at Lemontree Inc. is experimenting with new ways
of working to increase efficiency. He divides the department's employees into four smaller teams
and puts each team in charge of a part of the project. Which of the following is most likely to be
the least effective team?
A) Team Gamma's project is the most visible of the four, and the team has set itself high
performance standards.
B) Members of Team Alpha are highly qualified, but their allotted task is a very routine one.
C) Team Delta members initially disagreed about the strategies to accomplish tasks, but were
able to arrive at a consensus.
D) Team Beta is not the top-performing team, but team members are hardworking and are
generally satisfied with how the team works.
87) Differentiate between groups and teams.
88) What are the different types of formal groups?
89) Discuss the four stages of group development in an organizational context.
90) Write a short note on social loafing.
91) Write a short note on norms.
92) What are the characteristics of group norms?
93) How might norms be developed within a group?
94) Define cohesion. What factors may help create group cohesion?
95) What are the three types of group conflict?
96) What are the characteristics of highly effective groups?
97) Refer to the scenario above. What would be required for this group to become a team?
98) Refer to the scenario above. What type of formal group is this?
99) Refer to the scenario above. What are two characteristics about this group that suggest that
social loafing may not occur?
100) Refer to the scenario above. Will role ambiguity or role conflict likely emerge within this
group?
101) Refer to the scenario above. Is the faculty group self-managed? Explain your answer.
102) Refer to the scenario above. Identify the three types of group conflict and discuss, briefly,
how they could affect this group.
