61) A manager in the ________ role not only receives information but also sends it.
A) entrepreneurial
B) negotiator
C) monitor
D) disseminator
62) Seth is required to make quarterly presentations to the firm’s senior management on how the
resources allocated to his department are being utilized. He also provides a regular update on the
work done by his department. What managerial role does Seth play in this example?
A) disseminator
B) liaison
C) monitor
D) spokesperson
63) Which of the following is an informational role?
A) negotiator
B) leader
C) disseminator
D) entrepreneurial
64) When a manager is frequently called upon to represent the views of the unit for which he or
she is responsible, he/she is said to be fulfilling the ________ role.
A) entrepreneurial
B) spokesperson
C) monitor
D) negotiator
65) In his capacity as the regional production manager, Mark Brown is required to address the
regional heads from across the country in a quarterly meeting organized by his company. At this
meeting, Mark presents the detailed production figures of his region and also outlines the
changes he plans to implement in order to improve productivity. Mark is playing the role of a
________.
A) monitor
B) disturbance handler
C) spokesperson
D) negotiator
66) Managers in the ________ role not only make routine decisions in their jobs but also
frequently engage in activities that explore new opportunities or start new projects.
A) liaison
B) monitor
C) negotiator
D) entrepreneurial
67) According to Mintzberg’s theory of managerial functions, ________ roles include acting as
an entrepreneur, a disturbance handler, a resource allocator, and a negotiator.
A) decisional
B) informational
C) interpersonal
D) leader
68) Naomi, a production manager at Morrison Textiles, comes up with a new technique of
enhancing worker productivity. She talks about this with her colleagues and friends, and
following positive responses from them, decides to take it up with the firm’s senior management.
Naomi’s effort to see this through reflects the ________ role that managers play.
A) negotiator
B) leadership
C) entrepreneurial
D) spokesperson
69) In the ________ role, managers who initiate actions of their own must also respond to
problems.
A) monitoring
B) disturbance handler
C) spokesperson
D) resource allocator
70) Jessica and Alex have been unable a decide who should do the team’s work scheduling for
the next one month, a task that is both complex and time consuming. As their manager, Melanie
intervenes and tells them to jointly draw up the next month’s production schedule. Melanie is
playing the role of a ________.
A) negotiator
B) resource allocator
C) liaison
D) disturbance handler
71) Monica, who is the manager of front desk services at Lincoln Inn, decides how many and
which clerks to assign to each shift. She is performing the ________ role.
A) spokesperson
B) figurehead
C) disturbance handler
D) resource allocator
72) When managers are called upon to make accommodations with other units or other
organizations, they are functioning in the ________ role.
A) figurehead
B) negotiator
C) spokesperson
D) liaison
73) Which of the following roles is a decisional role?
A) spokesperson
B) monitor
C) negotiator
D) disseminator
74) According to Rosemary Stewart, ________ involve(s) activities or duties that must be
accomplished and standards or levels of minimum performance that must be met.
A) constraints
B) planning
C) demands
D) choices
75) According to Rosemary Stewart’s dimensions of managerial jobs, within which of the
following job dimensions is a manager working when he/she adheres to deadlines and follows
established procedures?
A) choices
B) constraints
C) demands
D) techniques
76) As the CEO of a software company, Keith is required to participate in several meetings each
week. Some of his other responsibilities include helping to formulate the company’s strategic
plans and giving the final word on which projects the company will undertake. This reflects the
________ aspect of Keith’s role as a manager.
A) constraint
B) demand
C) technique
D) compliance
77) According to Rosemary Stewart’s dimensions of managerial jobs, ________ are factors that
limit a manager’s response to various demands.
A) constraints
B) choices
C) techniques
D) interpersonal skills
78) Technology and the attitudes of subordinates are considered to be the ________ of
managerial jobs.
A) requirements
B) demands
C) choices
D) constraints
79) Derek, a manager at an insurance firm, instructs all subordinates to fill in a daily log of their
day’s work. However, he finds that even after a week of instituting this new rule, most employees
are either reluctant to fill it or are taking the instruction far too lightly. This reluctance on the part
of the employees is an example of the ________ dimension of Derek’s job as a manager.
A) demand
B) requirement
C) constraint
D) technique
80) Which of the following is a typical managerial choice?
A) allocation of resources
B) attitudes of subordinates
C) scheduled deadlines
D) legal regulations
81) Daniel is the manager of a luxury resort in the Bahamas. It is his responsibility to ensure that
his subordinates do all that it takes to meet customer requirements and make their stays
memorable. As a result, when one of their major customers voiced his dissatisfaction with the
receptionist at the front desk, Daniel decided to change the receptionist’s shift while the guest
was staying at the resort. His authority to make this change reflects the ________ aspect of a
manager’s job.
A) choice
B) constraint
C) demand
D) compliance
82) Ensuring that a restaurant maintains an attractive appearance would reflect the ________ job
dimension for its manager.
A) constraint
B) choice
C) demand
D) technique
83) ________ involve having specialized knowledge about procedures, processes, and
equipment.
A) Interpersonal skills
B) Technical skills
C) Conceptual skills
D) Verbal skills
84) ________ are important at all levels of the management, and a lack of these skills will
usually limit managerial advancement, even when other skills exist.
A) Conceptual skills
B) Technical skills
C) Interpersonal skills
D) Organizational skills
85) ________ skills, also known as cognitive complexity, are often the major factor that
determines who reaches the highest levels of the organization.
A) Interpersonal
B) Technical
C) Conceptual
D) Decision-making
86) Rick was hired as the director of a company manufacturing refrigerators at a time when the
company was financially unstable. After analyzing the market carefully, Rick decided to change
their marketing strategy. Rick’s sound judgment did the trick, and the company turned around
and became profitable within two years. What managerial skill did Rick show?
A) interpersonal skills
B) communication skills
C) technical skills
D) conceptual skills
87) What is the relationship between change and management?
88) Why must managers have an entrepreneurial mind-set?
89) Identify and explain the four managerial functions.
90) Explain the types of planning that prevail within organizations.
91) What are interpersonal roles?
92) According to Rosemary Stewart’s analysis of a managerial job along different dimensions,
what sort of factors might be found in the demands dimension?
93) In Rosemary Stewart’s analysis of a managerial job along different dimensions, what sort of
factors might be found in the constraint dimension?
94) In Rosemary Stewart’s analysis of a managerial job along different dimensions, what sort of
factors might be found in the choices dimension?
95) Explain technical skills as a critical component for managerial tasks.
96) How are interpersonal skills critical for managerial tasks?