65) ________ are commonly used for setting standards for repetitive, well-defined jobs.
A) Just-in-time systems
B) Time and motion studies
C) Work sampling techniques
D) Critical path methodologies
66) Which of the following is true of time and motion studies?
A) It does not involve reviewing any activity done in the organization.
B) It is less accurate than work sampling techniques as a method to determine time standards.
C) It follows the motto of working smart but not hard.
D) It is a popular way of determining the percentage of time spent on each activity during a
working day.
67) ________ involves sampling the activities performed by an employee or group of employees
at random times throughout a work shift.
A) Work sampling
B) Random sampling
C) Productivity analysis
D) Studying time and motion
68) Which of the following is true of work sampling methods?
A) They work best with repetitive, well-defined jobs.
B) They are more accurate than time and motion studies.
C) They cannot identify areas that require improvement.
D) They use observation sheets and trained observers.
69) ________ are achieved when the per-unit allocation of fixed costs and, therefore, the total
cost per unit go down as more units are produced.
A) Economies of scale
B) Econometrics
C) Quality installments
D) Utilization increments
70) Economies of scale occur when the per-unit cost of production falls as a firm’s output
increases. How is this commonly achieved?
A) when the company suffers from a dip in the demand for its products or services
B) when the company has certain fixed costs that do not change with the rise or fall in units
produced
C) when the company has a predetermined order of tasks to be completed
D) when the managers of a company have an autocratic approach to leadership
71) Which of the following production processes is the most flexible?
A) job shop
B) small batch
C) assembly line
D) continuous flow
72) Orange County Choppers (OCC) is a production motorcycle manufacturer based in Orange
County. Orange County Choppers has garnered worldwide praise and recognition for their
custom motorcycles. Which of the following production processes do they use?
A) small batch
B) job shop
C) assembly line
D) continuous flow
73) The ________ allows a company to capture the highest economies of scale.
A) job shop production process
B) small batch production process
C) assembly-line production process
D) continuous flow production process
74) Cars, computers, and cameras are all examples of products that are typically made via
________.
A) job shop processes
B) small batch processes
C) assembly-line processes
D) continuous flow processes
75) ________ occur when a firm gets more experienced at making a product and develops
greater insight about how to do the task more efficiently.
A) Learning effects
B) Economies of scale
C) Work standards
D) Capacity expansions
76) A group of 30 students attends a particular class for a predetermined amount of time and gain
knowledge inputs. This is an example of which of the following?
A) learning effects
B) small batch processes
C) job shops
D) assembly-line processes
77) Hot Oven Bakery has an order for 1000 boxes of chocolate chip cookies from Shoprite
supermarkets. They also have an order for 300 boxes of gingersnaps. Which of the production
processes is Hot Oven Bakery most likely to follow?
A) continuous flow production
B) small batch processes
C) job shops
D) assembly-line processes
78) Scott Refinery, based in Washington, processes approximately three hundred thousand
barrels of crude oil a day. Which production process does it follow?
A) job shops
B) continuous flow production
C) small batch processes
D) assembly-line processes
79) Lotus Cars uses a manufacturing process in which individual steps in the assembly of the
product are carried out by workers or machines as the product is moved along. Which
manufacturing process is Lotus Cars using?
A) continuous flow production
B) assembly-line processes
C) job shops
D) small batch processes
80) In a ________, automation of a production line is achieved by controlling and guiding all
machinery with computers.
A) continuous process system (CPS)
B) flexible manufacturing system (FMS)
C) manufacturing monitoring system (MMS)
D) manufacturing integration system (MIS)
81) In a flexible manufacturing system, ________ is the overall system’s ability to absorb large-
scale changes in volume, capacity, or capabilities.
A) station flexibility
B) routing flexibility
C) processing flexibility
D) input-output flexibility
82) Pioneer Motors has a large production unit in Dakota that can produce 50 different car
models depending on the demand. This organization has ________.
A) statistical process control
B) design capacity
C) work sampling
D) flexible manufacturing system
83) Which of the following organizations has the least economies of scale?
A) an oil refinery
B) a unit making cameras
C) a bespoke tailor
D) a university class
84) ________ involves the use of computers to direct manufacturing processes.
A) Computer-aided design
B) Computer-aided engineering
C) Computer-aided automation
D) Computer-aided manufacturing
85) ________ refers to the process of designing products to maximize their functionality and
ease of production and to minimize their associated costs.
A) Just-in-time utilization
B) Flexible manufacturing
C) Designing for manufacturing
D) Computer-aided manufacturing
86) ________ expedites the management of complicated supply chain relationships and
processes.
A) Internet relay chat
B) Electronic data interchange
C) Computer-aided manufacturing
D) Flexible manufacturing protocol
87) The ________ relates to the activities needed to retrieve a used product from a customer and
either reuse it or dispose of it.
A) trade-in program
B) after-market linkage
C) reverse supply chain
D) materials requirement plan
88) As per legislation, tire companies in Europe have to recycle one used tire for every tire they
sell. This means that these companies have to use ________.
A) computer aided manufacturing
B) reverse supply chain
C) ABC analysis
D) statistical process control
89) What are the typical objectives of managers working in operations?
90) Discuss the term quality and explain how improving quality can lower costs and boost
revenues.
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91) How does the concept of continuous process improvement relate to process reengineering?
Identify and discuss the five key elements or steps involved in process reengineering.
ABC Office Products sells copy machines and other office equipment. Business has been good,
and ABC has expanded its operations in New Orleans, LA, where it provides sales and service to
over 7,500 customers. ABC receives numerous calls every day for repairs and supplies. All calls
are answered by customer service representatives and then routed to the appropriate departments.
During the final quarter of last year, customers began to complain about how long it took to get
their phone calls answered by customer service, and how long they had to wait on hold before
being helped by the repair and supply departments. This year, customer complaints have
increased. Collin Stone, the owner of the company, realizes that this is a serious problem since
ABC’s reputation has been built on efficient customer service. Mr. Stone has authorized Sam
Nguyen, the manager of the customer service department, to study this problem and report to
him ASAP.
92) How does the concept of quality apply to this scenario?
93) Could the philosophy of Total Quality Management (TQM) be applied in this scenario?
94) Could continuous process improvement be used in this scenario?
95) Could capacity planning play a role in this scenario?
96) What is a just-in-time (JIT) inventory system?
97) Compare and contrast the following methods of monitoring the progress of projects: Gantt
charts, program evaluation and review technique (PERT), and the critical path method (CPM).
98) What is meant by the term productivity? How are productivity measures being used?
99) Identify and discuss the major classifications of production processes.
100) Discuss the nature of the relationship between customers and suppliers along a supply
chain.
101) What is a “reverse supply chain”?