Human Resource Management 9th Edition

Please click here to access the new HRM Failures case associated with this chapter. HRM Failures features real-life situations in which an HR conflict ended up in court. Each case includes a discussion questions and possible answers for easy use in the classroom. HRM Failures are not included in the text so

Competing Through Sustainability Volunteerism and Going Green are Reaping Dividends for Employees, Communities, and the Environment A growing number of companies have made sustainability an important part of their business strategy. General Electrics health care unit identified maternal and infant mortality as frequent causes of death in India. For example, the infant

Chapter Vocabulary These terms are defined in the "Extended Chapter Outline" section. Alternative Work Arrangements Balanced Scorecard Competitiveness Change Cloud Computing Ethics Employee engagement Empowering Evidence-based HR External labor market High-performance work systems HR dashboard HR or Workforce Analytics Human resource information system Human resource management (HRM) Intangible assets Internal labor force ISO 9000:2000 Knowledge workers Lean Thinking Learning organizations Malcolm Baldrige National Quality Award Offshoring Outsourcing Reshoring Sarbanes-Oxley Act of 2002 Self-service Shared Services Model Six Sigma Process Social

Chapter 01 - Human Resource Management: Gaining a Competitive Advantage Learning Objective #2: To evaluate influence techniques and communication styles 1. Describe Ginas initial approach with Jason. What influence tactic does she use initially? Was it successful? (PPT 2-6). Initially, Gina relies on the common goals she and Jason share with regard to

Please click here to access the new HRM Failures case associated with this chapter. HRM Failures features real-life situations in which an HR conflict ended up in court. Each case includes a discussion questions and possible answers for easy use in the classroom. HRM Failures are not included in the text so

Competing Through Technology Didnt Your Boss Used to Be a Vacuum Cleaner? This case discusses the use of robots to bolster communications quality between employees using new technology to communicate and meet. These robots, using GPS technology to navigate, might include such features as a video monitor, camera and microphone that can

Chapter 10 - Employee Separation and Retention Additional Activities Twitter Focus Datotel is a St. Louis company that provides IT services and storage for its client companies. Founder David Brown believes in making sure employees know how much the company appreciates them, even as everyone scrambles to keep up with the demands of

Please click here to access the new HRM Failures case associated with this chapter. HRM Failures features real-life situations in which an HR conflict ended up in court. Each case includes a discussion questions and possible answers for easy use in the classroom. HRM Failures are not included in the text so

Evidence-Based HR Sams Club, Costco, and Wal-Mart are all low-price retail merchandisers. Each one has a different approach to labor costs. Costco has 338 stores and 67,600 employees, and is number one in this market accounting for about 50 percent of the market. Sams Club has 551 stores and 110,200 employees

Chapter 11 - Pay Structure Decisions Self-Assessment Exercise Refer to the self-assessment exercise in the text. Exercising Strategy: Changing Compensation to Support Changes in Corporate Strategy Corning Inc. has realigned its strategy and compensation and benefits program divesting several business units, pursuing a growth strategy, and created an environment that bolstered innovation, risk

Please click here to access the new HRM Failures case associated with this chapter. HRM Failures features real-life situations in which an HR conflict ended up in court. Each case includes a discussion questions and possible answers for easy use in the classroom. HRM Failures are not included in the text so

Evidence-Based HR This vignette talks about open-book management. This is a technique that involves disclosing financial information to employees and teaching them basic finance principles in order to involve them in cost-saving and revenue-generating decisions and idea creation. The evidence presented in the case seems to support the potential success of

Chapter 12 - Recognizing Employee Contributions with Pay Managing People: ESOPs: Who Benefits? This vignette describes employee stock ownership plans (ESOPs). ESOPs are being embraced by smaller firms, especially those struggling to find buyers during the weak economy. Under typical plans, an owners interest in a business is bought out, in part or in wholeoften

Please click here to access the new HRM Failures case associated with this chapter. HRM Failures features real-life situations in which an HR conflict ended up in court. Each case includes a discussion questions and possible answers for easy use in the classroom. HRM Failures are not included in the text so

Competing Through Sustainability Google Keeps Employees Stomachs Happy, But Fit Too, Using Data Analytics Google provides good food options for employees right in the office. They claim that their employees are never more than 150 feet from food The problem is, employees liked it and gained unwanted pounds. Using data to analyze

Chapter 13 - Employee Benefits 1.1.1 Exercising Strategy: Smokers Face Another Risk from Their Habit: It Could Cost Them A Shot at a Job More hospitals and medical businesses in many states are adopting strict policies that make smoking a reason to turn away job applicants. Questions 1. Should companies be allowed to

Please click here to access the new HRM Failures case associated with this chapter. HRM Failures features real-life situations in which an HR conflict ended up in court. Each case includes a discussion questions and possible answers for easy use in the classroom. HRM Failures are not included in the text so

Competing Through Technology: Longshoremen and Automation: Competing Company and Worker Interests This vignette discusses a legacy contract issue revolving around royalties paid to longshoremen based on the weight of containers handled each year to compensate for lost wages due to automated shipping container handling technology. These royalties cost as much as $1.8

Chapter Vocabulary These terms are defined in the "Extended Chapter Outline" section. Checkoff Provision Closed Shop Union Shop Agency Shop Maintenance of Membership Right-to-Work Laws Taft-Hartley Act, 1947 Associate Union Membership Corporate Campaigns Distributive Bargaining Integrative Bargaining Attitudinal Structuring Intraorganizational Bargaining Mediation Fact Finder Arbitration Duty of Fair Representation Discussion Questions 1. Why do employees join unions? Employees join unions because of dissatisfaction with wages, benefits, working conditions, and supervisory

Additional Activities Twitter Focus: Serious Materials is a maker of eco-friendly building products that stepped in to buy Republic Windows and Doors. Republics owners, with little warning, closed the plant without giving workers severance pay and secretly began to transfer machinery to a non-union plant in another state. The employees union filed

Please click here to access the new HRM Failures case associated with this chapter. HRM Failures features real-life situations in which an HR conflict ended up in court. Each case includes a discussion questions and possible answers for easy use in the classroom. HRM Failures are not included in the text so

Competing Through Sustainability: The Potential for Electric Cars This vignette explains the dilemma faced by electric car producer Fisker Automotive. Although clean vehicle development has been high on the list for the Obama administration, problems with development, production, and supply chain issues continue to hinder full-scale success of projects like electric cars.

Chapter 15 - Managing Human Resources Globally Additional Activities Twitter Focus As barriers to global business continue to fall, more people are encountering language differences among the companies they work with, sell to, or buy from on a daily basis. One field that continues to grow globally is the business of providing translations.

Please click here to access the new HRM Failures case associated with this chapter. HRM Failures features real-life situations in which an HR conflict ended up in court. Each case includes a discussion questions and possible answers for easy use in the classroom. HRM Failures are not included in the text so

A Look Back HR at Google Continues As you have seen throughout this chapter, Laszlo Bock and Google have been innovating constantly in how they approach the role that the function can play and how it plays that role in the organization. However, this also illustrates that transforming an HR function is

Chapter 16 - Strategically Managing the HRM Function IV. Discussion Questions: The References and related Discussion Questions may be found in PowerPoint slides 6-1 to 6-9 on the instructors side of the texts Website. Learning Objective #1: To assess students understanding of change concepts and the challenges of change management. 1. Refer to

Please click here to access the new HRM Failures case associated with this chapter. HRM Failures features real-life situations in which an HR conflict ended up in court. Each case includes a discussion questions and possible answers for easy use in the classroom. HRM Failures are not included in the text so

Competing Through Sustainability Sustainable Goal, Unsustainable Business Model Solyndra, a company producing a new style of solar power panel, garnered high levels of interest in their new sustainable energy product. However, their business model, premised on a if we produce it, people will buy it philosophy, was anything but sustainable. After several

Chapter 02 - Strategic Human Resource Management I. Introduction The interaction in this scenario lends itself to a rich discussion of the role of Human Resources and their interaction with line management. Issues related to email privacy and appropriate disciplinary actions given certain situations are brought to the forefront. For those seeking careers

Please click here to access the new HRM Failures case associated with this chapter. HRM Failures features real-life situations in which an HR conflict ended up in court. Each case includes a discussion questions and possible answers for easy use in the classroom. HRM Failures are not included in the text so

Evidence-Based HR People with disabilities no longer have to struggle with technology, as there is a proliferation of assistive technologies that adapt computers for disabled individuals. These technologies include screen magnifiers, speech recognition software, video captioning, and screen readers. However, a study conducted by researchers at the Employment and Disability Institute

Scene Set-up: Keene receives the email before Schule and barges into his office. Scene Location: Schules office, Hypetec Wear; Tuesday morning 8.45am The Meeting - Summary: Randall walks into Bills office unannounced clearly agitated over the email he just received from Abbe. Randall begins to explain the situation and Bill

Please click here to access the new HRM Failures case associated with this chapter. HRM Failures features real-life situations in which an HR conflict ended up in court. Each case includes a discussion questions and possible answers for easy use in the classroom. HRM Failures are not included in the text so

Competing Through Sustainability: Concussions Threaten Viability of an American Institution Under its current course, professional football, the most popular sport in the United States, may not exist within 30 years according to the prediction of Bernard Pollard, a safety for the Baltimore Ravens. He believes this will result from an increase

Chapter 04 - The Analysis and Design of Work IV. Discussion Questions: The References and related Discussion Questions may be found in PowerPoint slides 12-1 to 12-9 on the instructors side of the texts Website. Learning Objective #1: To assess students understanding of the challenges of telecommuting. 1. What advantages and disadvantages to

Please click here to access the new HRM Failures case associated with this chapter. HRM Failures features real-life situations in which an HR conflict ended up in court. Each case includes a discussion questions and possible answers for easy use in the classroom. HRM Failures are not included in the text so

Competing Through Sustainability: Few Line Up for Jobs Abandoned by Immigrants This vignette provides a glimpse into the ethical and legal issues surrounding hiring immigrant workers and the sustainability of business models that are premised on the availability of cheap labor. The scenario described in the vignette is the Alabama labor market

Self-Assessment Exercise Refer to the self-assessment exercise in the text. Twitter Focus In 1999, Robert Reed started Personal Financial Advisors with one employee. Six years later, Reed realized that if he wanted to grow the business, he needed to get serious about HR planning and recruitment. His strategy was to recruit a financial

Please click here to access the new HRM Failures case associated with this chapter. HRM Failures features real-life situations in which an HR conflict ended up in court. Each case includes a discussion questions and possible answers for easy use in the classroom. HRM Failures are not included in the text

Chapter Vocabulary These terms are defined in the "Extended Chapter Outline" section. Reliability Validity Criterion-related validity Predictive validation Concurrent validation Content validation Generalizability Utility 1.1.1 Situational interview Cognitive ability tests Verbal comprehension Quantitative ability Reasoning ability Assessment center 1.1.1.1.1.1.1 Self-Assessment Exercise 1.1.1.1.1.1.2 Refer to the text for the self-assessment exercise. 1.1.1.1.1.1.3 Discussion Questions 1. We examined nine different types of selection methods in this chapter. Assume that you were just

Chapter 06 - Selection and Placement Additional Activities Teaching suggestions The following suggestions and activities involve issues, such as race norming and interviewing individuals with disabilities, which are likely to be unfamiliar to students. These issues are likely to raise emotions, and instructors should probably lay some ground rules for discussion. For instance, feedback

Please click here to access the new HRM Failures case associated with this chapter. HRM Failures features real-life situations in which an HR conflict ended up in court. Each case includes a discussion questions and possible answers for easy use in the classroom. HRM Failures are not included in the text so

Competing Through Globalization: Nissans Virtual Classroom Nissans workforce of 150,000 workers is spread across 20 countries worldwide (for production) and 160 countries where they have product markets. 60 employees were identified as high potentials that needed to develop their skills and competencies in order for the company to meet its global expansion

Chapter Vocabulary These terms are defined in the "Extended Chapter Outline" section. Continuous learning Training Formal training Informal learning Explicit Knowledge Tacit Knowledge Knowledge management Training design process Needs assessment Organizational analysis Person analysis Task analysis Readiness for training Motivation to learn Transfer of training Manager support Action plan Support network Experiential programs Opportunity to perform Electronic performance support systems (EPSS) Communities of practice Presentation methods Teleconferencing Webcasting Hands-on methods On-the-job training

Chapter 07 Training IV. Discussion Questions: The References and related Discussion Questions may be found in PowerPoint slides 15-1 to 15-9 on the instructors side of the texts Website. Learning Objective #1: To assess students understanding of a team and how it develops. 1. What type of team is this team? How

Please click here to access the new HRM Failures case associated with this chapter. HRM Failures features real-life situations in which an HR conflict ended up in court. Each case includes a discussion questions and possible answers for easy use in the classroom. HRM Failures are not included in the text so

1.1.1.1.1.1.1.1.1 VII. Choosing a Source for Performance Information A. Managers are the most frequently used source. 1. Supervisors usually have extensive knowledge of the job and have had the opportunity to observe their employees. 2. Because supervisors have something to gain from employees' high performance and something to lose by low performance, they

1.1 Chapter Vocabulary These terms are defined in the "Extended Chapter Outline" section. Performance management Performance appraisal Performance feedback Strategic congruence Validity Reliability Acceptability Specificity Competencies Competency model Kaizen Upward feedback 360-degree appraisals Appraisal politics Calibration meetings 1.1.1.1.1.1.1 Discussion Questions 1. What are examples of administrative decisions that might be made in managing the performance of professors? Developmental decisions? Examples of administrative decisions for professors include pay raises,

Chapter 08 - Performance Management IV. Discussion Questions: The References and related Discussion Questions may be found in PowerPoint slides 9-1 to 9-10 on the instructors side of the texts Website. Learning Objective #1: To assess students understanding of the sources of conflict and the conflict process. 1. What sources of conflict were

Please click here to access the new HRM Failures case associated with this chapter. HRM Failures features real-life situations in which an HR conflict ended up in court. Each case includes a discussion questions and possible answers for easy use in the classroom. HRM Failures are not included in the text so

1.1.1.1.1.1 Competing Through Sustainability: Patient Satisfaction Depends on Management Development NYP Hospital is the largest not-for-profit hospital in the US. The hospitals mission includes a safe working environment, competitive compensation, and the opportunity for career advancement to its staff. They utilize an 18 month, 3 phase Build Tomorrows Leadership program to help

Chapter 09 - Employee Development Self-Assessment Exercise Refer to the text for the self-assessment exercise. Exercising Strategy: Leadership Development at Qualcomm Qualcomm is a San Diego based world leader in next generation mobile technologies. The company has received kudos for its products, work culture and employee practices. One of the reasons for the companys