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978-0078029363 Chapter 1 Part 1
Chapter 01 – Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct 1-1 CHAPTER ONE: Organizational Behavior: The Quest for People-Centered Organizations and Ethical Conduct LEARNING OJBECTIVES See Slides 1-2, 1-3 When you finish studying the material in this […]
978-0078029363 Chapter 1 Part 2
1–16 (3) Figure 1-3: Carroll’s Global Corporate Social Responsibility Pyramid presents the four levels of Carroll’s model of CSR/business ethics: See Slide 1-28 (a) Level 1: make a profit consistent with expectations for international businesses to fulfill economic responsibilities. (b) […]
978-0078029363 Chapter 1 Part 3
1–28 2. Further coverage of management’s founding fathers (and mothers) is found in “Topic 18: Historical Perspective to Strategic Management and Management Functions” in An Instructor’s Guide to an Active Classroom by A. Johnson and A. Kinicki (McGraw-Hill/Irwin, 2006). 3. […]
978-0078029363 Chapter 10 Part 1
Chapter 10 – Group Dynamics 10-1 CHAPTER TEN: Group Dynamics LEARNING OJBECTIVES See Slides 10-2, 10-3 When you finish studying the material in this chapter, you should be able to: • Identify the four sociological criteria of a group, and […]
978-0078029363 Chapter 10 Part 2
Chapter 10 – Group Dynamics 10–16 ii) Group Size See Slides 10-27, 10-28 (1) The Mathematical Modeling Approach (a) This approach for determining optimum group size involves building a mathematical model around certain desired outcomes of group action such as […]
978-0078029363 Chapter 10 Part 3
Chapter 10 – Group Dynamics 10–27 Questions: 1. How could these quizzes be used to promote group development? Which topic area would be most relevant for any groups in which you participate? 2. Describe how the Johari Window exercise would […]
978-0078029363 Chapter 11 Part 1
Chapter 11 – Developing and Leading Effective Teams 11-1 CHAPTER ELEVEN: Developing and Leading Effective Teams LEARNING OJBECTIVES See Slides 11-2, 11-3 When you finish studying the material in this chapter, you should be able to: • Explain how a […]
978-0078029363 Chapter 11 Part 2
Chapter 11 – Developing and Leading Effective Teams 11–16 (b) Some managers view self-managed teams as a threat to their job security. (3) Cross-Functionalism (a) Cross-functionalism: team made up of technical specialists from different areas. (b) Cross-functionalism is a common […]
978-0078029363 Chapter 11 Part 3
11–25 8. See “Using Existing Teams to Teach About Teams: How an MBA Course in Managing Teams Helps Students and the Program” by L. Isabella in Journal of Management Education, 2005, Vol. 29(3), pp. 427-452. TOPICAL RESOURCES 1. For a […]
978-0078029363 Chapter 12 Part 1
Chapter 12 – Individual and Group Decision Making 12-1 CHAPTER TWELVE: Individual and Group Decision Making LEARNING OJBECTIVES See Slides 12-2, 12-3 When you finish studying the material in this chapter, you should be able to: • Compare and contrast […]
978-0078029363 Chapter 12 Part 2
Chapter 12 – Individual and Group Decision Making 12-16 (3) Analytical (a) This style has much higher tolerance for ambiguity and is characterized by the tendency to overanalyze a situation. (b) Analytic individuals are careful decision makers who take longer […]
978-0078029363 Chapter 12 Part 3
12-29 (5) The willingness to give and accept ongoing feedback in a nondefensive manner is another critical component of a culture dedicated to creativity. BACK TO THE CHAPTER-OPENING CASE 1. How does Google’s Execute meetings attempt to integrate rational and […]
978-0078029363 Chapter 13 Part 1
Chapter 13 – Managing Conflict and Negotiating 13-1 CHAPTER THIRTEEN: Managing Conflict and Negotiating LEARNING OJBECTIVES See Slides 13-2, 13-3 When you finish studying the material in this chapter, you should be able to: • Define the term conflict, and […]
978-0078029363 Chapter 13 Part 2
Chapter 13 – Managing Conflict and Negotiating 13-16 Conflict Triangles identifies responses to conflict triangles that can promote either functional or dysfunctional conflicts. See Slide 13–34 (i) The preferred options are options 1 and 2, which are referred to as […]
978-0078029363 Chapter 13 Part 3
Chapter 13 – Managing Conflict and Negotiating 13-24 have eventually been able to address their conflict. The benefit of 6. How might the situation have been different if Johnson and her husband had used the added-value negotiation strategy in Figure […]
978-0078029363 Chapter 14 Part 1
Chapter 14 – Communicating in the Digital Age 14-1 CHAPTER FOURTEEN: Communicating in the Digital Age LEARNING OJBECTIVES See Slides 14-2, 14-3 When you finish studying the material in this chapter, you should be able to: • Explain the perceptual […]
978-0078029363 Chapter 14 Part 2
Chapter 14 – Communicating in the Digital Age 14-16 (c) Linguistic style not only helps explain communication differences between women and men and across generations, it also influences our perceptions of others’ confidence, competence, and abilities. (d) Increased awareness of […]
978-0078029363 Chapter 14 Part 3
Chapter 14 – Communicating in the Digital Age 14-29 a. The eight norms of Net Gen profiled in Table 14-6 are freedom, customization, scrutiny, integrity, collaboration, entertainment, speed, and innovation. Freedom is evident in the desire of younger employees to […]
978-0078029363 Chapter 15 Part 1
Chapter 15 – Influence, Empowerment, and Politics 15-1 CHAPTER FIFTEEN: Influence, Empowerment, and Politics LEARNING OJBECTIVES See Slides 15-2, 15-3 When you finish studying the material in this chapter, you should be able to: • Explain the concept of mutuality […]
978-0078029363 Chapter 15 Part 2
Chapter 15 – Influence, Empowerment, and Politics 15-15 (i) Political coalitions have “fuzzy boundaries,” meaning they are fluid in membership, flexible in structure, and temporary in duration, and they may not coincide with formal group membership. (ii) Coalitions are a […]
978-0078029363 Chapter 16 Part 1
Chapter 16 – Leadership 16-1 CHAPTER SIXTEEN: Leadership LEARNING OJBECTIVES See Slides 16-2, 16-3 When you finish studying the material in this chapter, you should be able to: • Define the term leadership, and explain the difference between leading and […]
978-0078029363 Chapter 16 Part 2
Chapter 16 – Leadership 16–16 of this theory to help transition welfare recipients to gainful employment. (c) Contingency factors: situational variables that cause one style of leadership to be more effective than another. (d) Two important contingency factors of the […]
978-0078029363 Chapter 16 Part 3
Chapter 16 – Leadership 16–29 (b) Followers need to understand their own style, needs, goals, expectations, and strengths and weaknesses. (c) Followers should conduct a gap analysis between the understanding a follower has about his or her boss and the […]
978-0078029363 Chapter 17 Part 1
Chapter 17 – Organizational Design, Effectiveness, and Innovation 17-1 CHAPTER SEVENTEEN: Organizational Design, Effectiveness, and Innovation LEARNING OJBECTIVES See Slides 17-2, 17-3 When you finish studying the material in this chapter, you should be able to: • Describe the four […]
978-0078029363 Chapter 17 Part 2
Chapter 17 – Organizational Design, Effectiveness, and Innovation 17–16 (5) Both Mechanistic and Organic Structures Have Their Places (a) Not all organizations can or should be organic. (b) McDonald’s could not achieve its admired quality and service standards without extremely […]
978-0078029363 Chapter 17 Part 3
Chapter 17 – Organizational Design, Effectiveness, and Innovation 17–31 Internet Exercise http://www.google.com/intl/en/about/corporate/index.html A company evaluates its key accomplishments and competitive threats in its annual report. An annual report usually includes a message from the CEO, statements about the company’s mission […]
978-0078029363 Chapter 17 Part 4
Chapter 17 – Organizational Design, Effectiveness, and Innovation 17–39 Roberta arrived at the office early on Monday morning and found several employees waiting for her. They were even more angry and upset than she had anticipated from the phone messages. […]
978-0078029363 Chapter 18 Part 1
Chapter 18 – Managing Change and Stress 18-1 CHAPTER EIGHTEEN: Managing Change and Stress LEARNING OJBECTIVES See Slides 18-2, 18-3 When you finish studying the material in this chapter, you should be able to: • Discuss the external and internal […]
978-0078029363 Chapter 18 Part 2
Chapter 18 – Managing Change and Stress 18-16 (g) A negative evaluation means one of two things: (1) either the initial diagnosis was wrong or (2) the intervention was not effectively implemented. (3) OD Research and Practical Implications See Slide […]
978-0078029363 Chapter 18 Part 3
Chapter 18 – Managing Change and Stress 18-31 2. To what extent did Vineet Nayar follow the change models proposed by Lewin and Kotter? a. Lewin’s change model uses three steps to initiate, manage, and stabilize the change process: unfreezing, […]
978-0078029363 Chapter 2 Part 1
Chapter 02 – Managing Diversity: Releasing Every Employee’s Potential 2-1 CHAPTER TWO: Managing Diversity: Releasing Every Employee’s Potential LEARNING OJBECTIVES See Slides 2-2, 2-3 When you finish studying the material in this chapter, you should be able to: • Define […]
978-0078029363 Chapter 2 Part 2
Chapter 02 – Managing Diversity: Releasing Every Employee’s Potential 2–15 (i) Organizations can target training to improve the inherent negative relationship between a work group’s diversity and its interpersonal processes and group dynamics. (ii) Managers can seek ways to help […]
978-0078029363 Chapter 3 Part 1
Chapter 03 – Organizational Culture, Socialization, and Mentoring 3-1 CHAPTER THREE: Organizational Culture, Socialization, and Mentoring LEARNING OJBECTIVES See Slides 3-2, 3-3 When you finish studying the material in this chapter, you should be able to: • Define organizational culture […]
978-0078029363 Chapter 3 Part 2
Chapter 03 – Organizational Culture, Socialization, and Mentoring 3–16 (d) Onboarding: programs aimed at helping employees integrate, assimilate, and transition to new jobs to help assimilate employees into their new work environment. (4) Phase 3: Change and Acquisition See Slide […]
978-0078029363 Chapter 4 Part 1
Chapter 04 – International OB: Managing across Cultures 4-1 CHAPTER FOUR: International OB: Managing across Cultures LEARNING OJBECTIVES See Slides 4-2, 4-3 When you finish studying the material in this chapter, you should be able to: • Define the term […]
978-0078029363 Chapter 4 Part 2
Chapter 04 – International OB: Managing across Cultures 4–16 (b) People with realistic expectations tend to quit less often and be more satisfied than those with unrealistic expectations. (c) Cross-cultural training: structured experiences to help people adjust to a new […]
978-0078029363 Chapter 4 Part 3
Chapter 04 – International OB: Managing across Cultures 4–24 5. See “Cultural Constraints in the Workplace: An Experiential Exercise Utilizing Hofstede’s Dimensions” by K. Kniep Blanton and J. Barbuto, Jr. in Journal of Managerial Education, 2005, 29(4), pp. 654-666. 6. […]
978-0078029363 Chapter 5 Part 1
Chapter 05 – Key Individual Differences and the Road to Success 5-1 CHAPTER FIVE: Key Individual Differences and the Road to Success LEARNING OJBECTIVES See Slides 5-2, 5-3 When you finish studying the material in this chapter, you should be […]
978-0078029363 Chapter 5 Part 2
Chapter 05 – Key Individual Differences and the Road to Success 5–16 (5) Figure 5-4: Positive and Negative Emotions illustrates goal incongruent and goal congruent behaviors. See Slide 5-31 ii) Developing Emotional Intelligence (1) Daniel Goleman proposed that traditional models […]
978-0078029363 Chapter 6 Part 1
Chapter 06 – Values, Attitudes, Job Satisfaction, and Counterproductive Work Behaviors 6-1 CHAPTER SIX: Values, Attitudes, Job Satisfaction, and Counterproductive Work Behaviors LEARNING OJBECTIVES See Slides 6-2, 6-3 When you finish studying the material in this chapter, you should be […]
978-0078029363 Chapter 6 Part 2
Chapter 06 – Values, Attitudes, Job Satisfaction, and Counterproductive Work Behaviors 6–16 (3) There are many different job dimensions underlying job satisfaction, but researchers do not have consensus about the exact number of dimensions that constitute job satisfaction. (4) There […]
978-0078029363 Chapter 7 Part 1
Chapter 07 – Social Perception and Attributions 7-1 CHAPTER SEVEN: Social Perception and Attributions LEARNING OJBECTIVES See Slides 7-2, 7-3 When you finish studying the material in this chapter, you should be able to: • Describe perception in terms of […]
978-0078029363 Chapter 7 Part 2
Chapter 07 – Social Perception and Attributions 7–16 (2) We constantly formulate cause-and-effect explanations for our own and others’ behavior. (3) Causal attribution: suspected or inferred causes of behavior. See Slide 7-32 (4) It is important to understand how people […]
978-0078029363 Chapter 7 Part 3
Chapter 07 – Social Perception and Attributions 7–26 * * * Paul Johnson just returned from his probationary performance review, which is given 90 days after initial employment. While he got generally favorable marks from his boss, Sam, he was […]
978-0078029363 Chapter 8 Part 1
Chapter 08 – Foundations of Motivation 8-1 CHAPTER EIGHT: Foundations of Motivation LEARNING OJBECTIVES See Slides 8-2, 8-3 When you finish studying the material in this chapter, you should be able to: • Contrast Maslow’s, Alderfer’s, and McClelland’s need theories. […]
978-0078029363 Chapter 8 Part 2
Chapter 08 – Foundations of Motivation 8–16 (a) Instrumentality: a performance → outcome perception. (b) Instrumentality represents a person’s belief that a particular outcome is contingent on accomplishing a specific level of performance. (c) Instrumentality ranges from -1.0 to 1.0. […]
978-0078029363 Chapter 8 Part 3
Chapter 08 – Foundations of Motivation 8–31 3. Do you believe that recognition will motivate layoff survivors? Explain. a. If employees believe that the layoff process was handled as fairly and as 4. Do you agree that managers should find […]
978-0078029363 Chapter 8 Part 4
Chapter 08 – Foundations of Motivation 8–40 blood, and so forth. There are three rules: • Do not repeat objects in the same category. For example, since apples, strawberries, cherries and plums are all fruits, only one should be listed. […]
978-0078029363 Chapter 9 Part 1
Chapter 09 – Improving Job Performance with Goals, Feedback, Rewards, and Positive Reinforcement 9-1 CHAPTER Nine: Improving Job Performance with Goals, Feedback, Rewards, and Positive Reinforcement LEARNING OJBECTIVES See Slides 9-2, 9-3 When you finish studying the material in this […]
978-0078029363 Chapter 9 Part 2
Chapter 09 – Improving Job Performance with Goals, Feedback, Rewards, and Positive Reinforcement 9–16 (h) Firms continue to use demotivating practices such as layoffs, across- the-board raises and cuts, and excessive executive compensation. vii) Pay for Performance (1) Pay for […]
978-0078029363 Chapter 9 Part 3
9–25 5. Would you like to work as a restaurant manager for DineEquity under Stewart’s leadership? Why or why not. a. This is a personal opinion question and responses will vary. LEGAL/ETHICAL CHALLENGE: Is Overtime the Right Way to Go? […]
978-0078029363 Syllabus 10
Location and Meeting Time: 1 Course: Term: Location and Meeting Time: Professor: Office: Office Hours: Telephone: E-mail: COURSE DESCRIPTION: The purpose of this course is to introduce you to the major theories and topics of organizational behavior (OB for short). […]