An Introduction to Human Services 9th Edition

reading this chapter, students will be able to:1.1Identify the themes and purposes of human services.1.2Define problems in living and illustrate how individuals experience theseproblems.1.3Relate the growing number of problems in the modern world to the needs of theclient, families, and communities.1.4Identify the aspects of self-sufficiency and the barriers to achieving

services, community corrections, community schools, andhospice care.10-3Illustrate the challenges of human service delivery in rural areas.10-4Articulate the context of human services in the military.10-5Identify the ways that technology is used to deliver human services.10-6Summarize the needs of older individuals in the United States.10-7List the challenges of a new workplace in

of the five commonly accepted human service values.2-4List four characteristics or qualities of helpers.2-5Distinguish among the three categories of helpers.2-6List the three areas of job responsibilities for human service professionals.2-7Identify the other helping professionals with whom a human service professionalmay interact.2-8Summarize the role of the nonprofessional helper or volunteer.2-9Illustrate each

HUMAN SERVICESLEARNING OBJECTIVESAfter reading this chapter, students will be able to:3-1Trace the historical development of helping.3-2Summarize how the meeting of human needs has changed since the Middle Ages.3-3Summarize the influence of the Elizabethan Poor Laws on human service deliveryin colonial America.3-4List the individuals in colonial America who influenced human services

welfare.4-3State the purpose and limitations of codes of ethics.4-4Summarize the influence of law, diversity, and technology on codes of ethics.4-5Write vignettes to illustrate the concerns of competence, responsibility,confidentiality, and client’s rights.4-6List the steps in the ethical decision-making model.4-7Apply the ethical decision-making model to an ethical dilemma.CHAPTER OUTLINEI. Ethical considerationsA. The

describe how individuals of different culturesassimilate in the United States.5-3List the challenges that helpers and human service organizations face providing servicesto diverse populations.5-4Describe the three-part approach to the development of multicultural competence andhelping.5-5Summarize the background and rationale of multicultural helping.5-6Tell how three of the Ethical Standards for Human Service Professionals

OBJECTIVESAfter reading this chapter, students will be able to:6-1Identify the characteristics of the medical model.6-2Trace the history of the model.6-3Illustrate the use of the medical model with a case study.6-4Identify the characteristics of the public health model.6-5Trace the history of the model.6-6Illustrate the use of the public health model with

of a helping profession.7-4Summarize the place of nonverbal and verbal communication in the helpingprocess.7-5Demonstrate how a helper listens and responds to a client.7-6Compare the act of helping individual clients on-on-one and working with groups.7-7Identify challenging clients.7-8Demonstrate ways in which you can address the needs of culturally different,reluctant or resistant clients,

approach expands an understanding of the client.8-4Differentiate among the perspectives of client problems.8-5Illustrate lifespan problems.8-6Identify the origins of situational problems.8-7Draw the hierarchy of human needs.8-8List the components of a wellness model.8-9Support how a strengths model influences the development of client wellness.8-10Summarize environmental influences on client problems.8-11Articulate the feminist perspective on

SystemLEARNING OBJECTIVESAfter reading this chapter, students will be able to:9-1Present the rationale for an agency’s mission and goals.9-2List the common elements of a job description.9-3Summarize several ways to understand the structure of an agency.9-4List the different types of resources an agency might use to maintain theorganization.9-5Relate the term “community mapping”

share staffb. developing agreements to loan money and other resourcesc. negotiating their commitments to the communityd. combining resources to serve clients better2. Rehabilitation is relevant whena. a client experiences an unpleasant fight with parentsb. a client loses her children in a custody battlec. a client is diagnosed with AIDSd. a

for children and families.c. guaranteed attendance.d. bipartisanship efforts.2. Human service delivery in the rural areas has increaseda. to serve an increasing number of elderly living on farms.b. to serve the increased relocation of people to rural areas.c. to protect a new population from crime.d. to provide transportation to agencies in

work.c. direct service.d. the generalist.2. Professionals may break confidentiality whena. the client does not care who knows about his or her problem.b. parents request information about their children.c. the professional is puzzled by the case and needs advice.d. the professional believes there is nothing incriminating in the files.3. Providing direct

& Human Servicesb. Free public school meals provided to all children regardless of economic statusc. A law providing assistance for the care of the elderly at home or in the homes of relativesd. A prescription drug act and an expanded support of faith-based human services2. Which human service development Act

acommitment toa. friendship.b. confidentiality.c. service.d. competence.2. Tarasoff vs Regents of the University of California underscores the responsibility of the helping professionaltoa. warn the client of danger.b. warn the client of eligibility problems.c. warn others of client’s intended harm.d. warn others of client’s multiple needs.3. Professionals have responded to the dilemmas

culture, population, or group?a. Ageismb. Ethnocentrismc. Ableismd. Genderism2. Which country is on its way to becoming a “no majority” or “minority majority” nation?a. Indiab. United Kingdomc. United Statesd. Australia3. In which year did the United Nations pass a resolution encouraging the development of school curriculum that focusedon social justice and

are used for pain relief. Which of the following medications is not an opioid?a. Morphineb. Fentanylc. Oxycodoned. Ativan3. In which time period did the amount of prescribed pain relief drugs double?a. 1997 to 2016b. 1990 to 2000c. 1998 to 2008d. 2000 to 20084. Supporting activities such as films, speakers, school

qualities.2. One of the things a helper will attend to before the client arrives isa. the availability of records.b. the physical setting.c. time management.d. travel arrangements.3. A person’s posture, tone of voice, gestures, and eye contact are examples ofa. active listening.b. effective communication.c. nonverbal behaviors.d. responding.4. The cornerstone of helping

theory.2. Violent crime is considered a situational crisis becausea. this is an event that an individual can talk about in great detail.b. this is a situation that the individual has caused.c. this is a situation with a clearly focused problem.d. this is a situation that will happen to most individuals.3.

in which human services are deliveredb. How job responsibilities relate to mission and goalsc. How mission relates to jobsd. How planning and service delivery relates to funding2. Paperwork serves all but which of the following functions?a. Documenting for fundingb. Documenting client historyc. Allowing helpers to build rapportd. Establishing a permanent