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Indicate the answer choice that best completes the statement or answers the question.
1. The roles of mobilizer, networker, and planner are part of the responsibilities of
a. administrative work.
b. community work.
c. direct service.
d. the generalist.
2. Professionals may break confidentiality when
a. the client does not care who knows about his or her problem.
b. parents request information about their children.
c. the professional is puzzled by the case and needs advice.
d. the professional believes there is nothing incriminating in the files.
3. Providing direct service to clients, one of three areas of responsibility for human service professionals, is
illustrated by which roles?
a. Advocate, broker, caregiver
b. Behavior changer, caregiver, educator
c. Broker, educator, evaluator
d. Consultant, data manager, facilitator
4. HS–BCP stands for
a. Human Service-Board Certified Practitioner
b. Human Service-Board Council Practitioner
c. Human Service-Board Certified Practice
d. Human Service-Business Certified Practitioner
5. Self-determination is a critical value because
a. the worker has the expertise to make excellent choices.
b. the client needs to assume responsibility.
c. the worker needs to take more responsibility.
d. the client is resistant to help.
6. Making recommendations for expenditures to support client needs is an activity of the
a. evaluator.
b. mobilizer.
c. planner.
d. resource allocator.
7. Providing services for people who need ongoing support of some kind best describe the role of
a. advocate.
b. broker.
c. caregiver.
d. mobilizer.
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8. Professional helpers who study human behavior to understand individual thoughts and actions are known as
a. social workers.
b. counselors.
c. physicians.
d. psychologists.
9. All but which of the following responses are examples of empathy?
a. “You miss your family.”
b. “Twenty years without parole is along time.”
c. “It must be lonely at times.”
d. “I feel sorry for you locked up day and night.”
10. All but which of the following activities demonstrates commitment to the client?
a. Helping outside area of expertise
b. Telling clients the limits of expertise
c. Reading the code of ethics
d. Linking client to services
11. Which of the following is the process that assists helpers with understanding their own attitudes and
feelings?
a. Self-awareness
b. Clinical judgment
c. Congruence
d. Ethical integrity
12. One of the largest categories of specialists is
a. counselors.
b. physicians.
c. social workers.
d. volunteers.
13. Workers with formal training or experience, usually at the baccalaureate level, work at which of the
following levels?
a. Specialist
b. Supervisor
c. Generalist
d. Worker
14. Individuals choose to work in the helping professions for which of the following reasons?
a. Human service job market is lucrative.
b. Status is associated with human service work.
c. Human service jobs contribute to client growth.
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d. Clients encourage individuals to become human service workers.
15. A nurse is an example of which category?
a. Professional
b. Generalist
c. Nonprofessional
d. Volunteer
16. Deciding for oneself on a course of action or the resolution to a problem is
a. recognition.
b. self-determination.
c. self-confidence.
d. tolerance.
17. How do the human service professional’s functions fit in to achieve their client’s and the agency goals?
a. By using the traditional ways of providing services
b. By their generalist orientation and preparation
c. By working with variety of professionals
d. All of these are correct.
18. The increasing body of research supports the concept that the personal characteristics of helpers
a. make little difference in the helping relationship.
b. are not as important as mastery of helping theory.
c. help them fulfill certain human service roles.
d. are largely responsible for success or failure of helping.
19. The criterion used by clients and workers to make choices is
a. valuing.
b. prizing.
c. helping.
d. philosophizing.
20. When was the first human service program established at Purdue University?
a. 1960
b. 1966
c. 1995
d. 1998
21. Which term is used to describe helpers who are of similar age and/or experience to the client?
a. Volunteer
b. Paraprofessional
c. Peer
d. Associate professional
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22. What did Beth Bruce learn from her experience at a nursing home, where she encountered staff primarily
from places and cultures unfamiliar to her?
a. Patients were reluctant to take help from the staff.
b. Patients viewed the staff with suspicion.
c. Patients were not sure how to relate to the nursing home staff.
d. The staff were gentle, patient, and natural caretakers.
23. The difference between front-line workers and administrators is basically one of
a. client contact.
b. budgets.
c. education and training.
d. job title.
24. Compare and contrast the three categories of helpers. Include the education/training preparation
and skill levels of each category.
25. What are the most common motivations for choosing a helping profession? Name one potential
benefit and one potential problem for each motivation.
26. Why are cultural brokers important to the human service profession? What are the characteristics
and attributes of an effective cultural broker?
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Answer Key
1. b
2. c
3. b
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