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Indicate the answer choice that best completes the statement or answers the question.
1. A new way that human service agencies relate to each other is by
a. establishing partnerships to share staff
b. developing agreements to loan money and other resources
c. negotiating their commitments to the community
d. combining resources to serve clients better
2. Rehabilitation is relevant when
a. a client experiences an unpleasant fight with parents
b. a client loses her children in a custody battle
c. a client is diagnosed with AIDS
d. a client is injured in an automobile accident
3. Moving clients to self-sufficiency means all of the following EXCEPT
a. increase in self-esteem
b. increase in independence
c. increase in responsibility
d. increase in family harmony
4. In the last half of this century, human services have developed in response to which of the following
problems?
a. stress in today’s world
b. today’s music as an indication of our acceptance of violence
c. more children now attending private schools
d. the growth of our dependence on the internet
5. Which style of justice supports and encourages fair treatment for all individuals in a society, and opposes and confronts
injustice?
a. retributive justice
b. social justice
c. procedural justice
d. restorative justice
6. The primary beneficiary of teaming in human services is
a. the client
b. the generalist
c. other agencies
d. helping networks
7. The goal of case management is
a. to learn how to balance a large caseload
b. to provide multiple services efficiently and effectively
c. to become an organized professional
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d. to develop good outcome evaluations
8. Which approach to human service delivery includes a variety of settings and clients?
a. evidence-based approach
b. generalist approach
c. advocacy approach
d. case management approach
9. Which discipline is necessary for the understanding of human behavior?
a. biology
b. mathematics
c. chemistry
d. psychology
10. The human service generalist is a professional who works with
a. a specific discipline such as psychology or psychiatry
b. the client using both the micro and macro perspective
c. the client using only the micro perspective
d. a specific client group
11. Working together to provide services for the good of the client is often called _____
a. teaming
b. hindrance
c. detaches
d. teammate
12. The human service professional needs to develop networks primarily to
a. understand the most current social service legislation
b. link clients to services
c. describe the community service umbrella
d. monitor the social control process
13. The human service professional, as an educator, is able to
a. study with the client to help her earn a GED
b. think with the client about her problems
c. review with the client the rules of the agency
d. talk with the client about the unspoken rules of her family
14. Which of the following roles does not fall in the domain of a human service professional?
a. Facilitate problem solving within the client’s own environment.
b. As an educator, teach clients important skills that can be used long after the helping relationship has ended.
c. Personally provide law & order protection to a client at all times.
d. Help clients assess their own environments and provide them skills to ask for services that meet their needs.
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15. Which of the following describe the case manager’s activities?
a. establish teams, coordinate meetings, and supervise other professionals
b. meet families, counsel families, and evaluate family progress
c. test clients, summarize results, and write reports
d. gather information, make assessments, and monitor services
16. Which one of these client populations receives help that functions as social control?
a. AIDS patients
b. robbery victim
c. unruly children
d. mentally ill clients
17. An approach to service delivery based on knowledge about an intervention’s effectiveness is called
a. advocacy
b. case management
c. evidence-based practice
d. generalist practice
18. Assisting clients in meeting their social needs with a focus on those who cannot care for themselves is
referred to as
a. rehabilitative control
b. rehabilitative care
c. social control
d. social care
19. Which one of the following skills best helps the human service professional understand the client’s
environment?
a. listening
b. report writing
c. problem solving
d. advising
20. Principles of management related to the delivery of services are:
a. networking to develop a human service umbrella
b. forming teams and partnerships to provide service
c. case management to facilitate client growth
d. All the above
21. Why is a social justice perspective critical to the work of a human service professional? How can
the professional maintain focus on social justice, especially when faced with the challenges and
stresses of the job?
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22. Compare and contrast the social care, social control, and rehabilitation approaches to human
service delivery. Why do some clients require all three approaches to service?
23. Why must a human service professional function as an educator when dealing with clients? What
are three potential ways in which the client can be empowered by this relationship?
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Answer Key
1. d
2. d
3. d