Name:
Class:
Date:
chapter 10
Copyright Cengage Learning. Powered by Cognero.
Page 1
Indicate the answer choice that best completes the statement or answers the question.
1. Systems of care in schools describe
a. services provided that integrate education, religion, and politics.
b. support services for children and families.
c. guaranteed attendance.
d. bipartisanship efforts.
2. Human service delivery in the rural areas has increased
a. to serve an increasing number of elderly living on farms.
b. to serve the increased relocation of people to rural areas.
c. to protect a new population from crime.
d. to provide transportation to agencies in the urban areas.
3. Recruitment and retaining helpers, distance, cost, and confidentiality are
a. challenges to service provision in rural areas.
b. barriers to human services in the military.
c. concerns related to school-based services.
d. difficulties encountered in hospice care.
4. The goal of hospice is
a. to provide quality of care to the patient.
b. to raise awareness and enlist public aid for the needs of injured service members.
c. to provide unique direct programs and service to meet the needs of injured service members.
d. to help injured service members aid and assist each other.
5. Who are not included for providing services?
a. Social workers
b. Counselors
c. Funeral directors
d. Psychologist
6. Characteristics of wraparound services include all but
a. individual treatment plans.
b. outreach.
c. technology.
d. broad array of services.
7. Emotions are natural and predictable reactions which lead to
a. deterioration of health.
b. developing a disability.
c. both a and b.
d. None of these are correct.
Name:
Class:
Date:
chapter 10
Copyright Cengage Learning. Powered by Cognero.
Page 2
8. The focus of community-based mental health has changed
a. to a focus on home-based services.
b. due to the advocacy efforts of professionals.
c. as a result of managed care.
d. to a focus on health and wellness.
9. The World Wide Web is expanding services to include
a. descriptions of community, state, and national services.
b. advertisements of services available.
c. online therapy.
d. All of the above are correct.
10. Clients can benefit from technology
a. without worrying about confidentiality issues.
b. without knowing much about computers themselves.
c. without actually seeing a professional.
d. without worrying about the quality of services.
11. Providing wrap around services becomes an important component of the programs that ensure the safety of
the public and prevent
a. victimization.
b. protection.
c. captivation.
d. recidivism.
12. In what year was Operation Enduring Freedom (OEF) launched?
a. 2003
b. 2001
c. 2005
d. 2000
13. Among the trends in human services are
a. aging, changing workplace, and partisanship.
b. aging, new roles, and violence.
c. diversity, homeland security, and the economy.
d. diversity, political activism, and violence.
14. All of the following were initiatives of public sector EXCEPT
a. promoting healthy aging.
b. planning for retirement.
c. making it difficult to age in place.
d. protecting older Americans from financial exploitation.
Name:
Class:
Date:
chapter 10
Copyright Cengage Learning. Powered by Cognero.
Page 3
15. Which of the following statements are INCORRECT about cellular phones and pagers?
a. Cellular phones and pagers are now standard issue for many human service professionals.
b. Professionals working with child abuse, community-based mental health, probation and parole, as well
as other types of services, are available 24/7 to meet ongoing client needs.
c. These devices also provide security to many helpers when they are in dangerous
or isolated situations with clients.
d. Several programs related to foster care emphasized the development of accessto technology such as
computers, mobile phones, and Internet communications todecrease communication between foster care
parents, children, and helping professionals.
16. Which type of workers emerged from the Great Recession?
a. Employed
b. Unemployed
c. Underemployed
d. All of these are correct.
17. A term that indicates strong support of one party’s platform is
a. xenophobia.
b. partisanship.
c. advocacy.
d. EAP.
18. Which of the following is launched in March 2003 which was a reminder that war can be traumatizing for
some military personnel and their families?
a. Optical Internetworking Forum
b. Office for Intellectual Freedom
c. Operation Iraqi Freedom
d. Organization International de la Francophonie
19. For many years the client was a passive recipient of which type of services?
a. Accepting the decisions
b. Following the direction of a helper
c. Generally assuming little responsibility for what occurred in the process
d. All of these are correct.
20. Community-based care is
a. located in a calm, pastoral setting.
b. focused on health and wellness.
c. focused on the primary client.
d. based on professional not client responsibility.
21. How have cell phones and Internet usage changed the human service delivery process?
Name:
Class:
Date:
chapter 10
Copyright Cengage Learning. Powered by Cognero.
Page 4
22. Describe three ways in which the Great Recession of 2008 has changed the workplace. How has
this affected the ways in which helpers provide service to their clients?
23. Describe how the Departments of Corrections in Oregon and Kansas use community-based
outreach services.
Name:
Class:
Date:
chapter 10
Answer Key
1. b
2. b
3. a