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Indicate the answer choice that best completes the statement or answers the question.
1. A perspective that challenges power is
a. Maslow’s hierarchy.
b. developmental in growth patterns.
c. the feminist perspective.
d. gang-related theory.
2. Violent crime is considered a situational crisis because
a. this is an event that an individual can talk about in great detail.
b. this is a situation that the individual has caused.
c. this is a situation with a clearly focused problem.
d. this is a situation that will happen to most individuals.
3. Involuntary referral is illustrated by all EXCEPT
a. inadvertent services by a human service agency.
b. juvenile court may order services for first offenders.
c. individuals incarcerated for crimes.
d. agreement of abusive parents to seek counseling.
4. Which perspective is useful in determining which client needs to address first?
a. Hierarchical needs
b. Situational
c. Feminist
d. Lifespan
5. From a human service perspective, problems in living have two components, which are
a. a description and a course of action.
b. a situation and a difficulty.
c. an unsettled matter and a demand for services.
d. determining who the client is and what the client needs.
6. Client satisfaction is related to
a. making new friends.
b. talking about problems.
c. solving problems.
d. making more money.
7. The term client refers to all but which of the following?
a. Individuals, family, neighborhood
b. Working poor, AIDS patients, underclass
c. Hurricane Katrina victims, Oklahoma City bombing victims, Mississippi River flood victims
d. Students, teachers, co-workers
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8. A job change, natural disasters, and an accident may result in
a. developmental problems.
b. situational problems.
c. an involuntary referral.
d. rapid social change.
9. Developmental stages of the lifespan can be characterized by all of the following EXCEPT
a. individuals engage in certain tasks or activities at different points in their lives.
b. each stage is predictable.
c. many healthy individuals are able to skip stages.
d. many individuals experience sever developmental crises.
10. Barriers to seeking help include all but which of the following?
a. Psychological costs
b. Age
c. Lack of money
d. Lack of transportation
11. Central to understanding who a client is and what problems are encountered is the idea that
a. everyone is a client.
b. problems are a normal part of life.
c. resources are critical for success.
d. the support network must be utilized.
12. What barriers do individuals often experience that prevent them from seeking help from family or friends?
a. Telling friends about their problems may cause a loss of face.
b. Reputations and good appearances may suffer changes if others know about the problem.
c. They will lose friendships or respect if others know about their problems.
d. All of these are correct.
13. Which is not true of situational problems?
a. The focus is on basic health and safety needs.
b. They result in a variety of feelings.
c. The person is often a victim.
d. They can lead to short- or long-term difficulties or both.
14. The factors with the least influence in the life of a child are
a. national changes.
b. regional changes.
c. global changes.
d. All of these are correct.
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15. According to Maslow’s theory, since needs exist in a hierarchy,
a. basic needs must be met before higher order needs can be addressed.
b. children in war need shelter before food and rest.
c. child abuse first endangers belonging needs.
d. self-actualization is not good for everyone.
16. A wellness model to understand a client is the
a. individual self.
b. feminist perspective.
c. indivisible self.
d. ego development theory.
17. To understand gangs as a larger client group, we might think about all EXCEPT
a. society.
b. the community.
c. the neighborhood.
d. the gang member.
18. Mary, who was hit by an automobile, illustrates
a. an involuntary client.
b. the recipient of inadvertent services.
c. a reluctant client.
d. a multiproblem client.
19. Which of the following dimensions of the environment influences a client’s life?
a. Results of rapid societal change
b. Specific location in which a client lives
c. Groups to which the client belongs
d. All of these are correct.
20. Many of the homeless are currently
a. individuals who want to live in the cities.
b. temporarily homeless.
c. individuals who want to live on the streets.
d. dually diagnosed mentally and physically ill.
21. How clients view their situations and what they perceive to be problems are important factors in
a. problem identification.
b. denial.
c. motivation.
d. gentrification.
22. Within the hierarchy of needs, security needs are represented by
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a. having three good meals each day.
b. having a family.
c. having shelter.
d. having friendships.
23. To understand individuals as clients, (e.g., a homeless person) the human service worker needs to ask which
of the following?
a. Who do I know in this client group?
b. What is the stereotype of this group?
c. How does prevention affect this group?
d. How does this group experience a crisis?
24. For an individual who chooses not to seek the aid of a human service professional, what are
potential the barriers to seeking help from friends or family members?
25. Imagine that you are providing services to a family of four who are currently homeless. The father
is an unemployed veteran. The mother works part-time as an accountant, but is currently on maternity
leave while she cares for their newborn baby and their toddler. Explain the problems these homeless
family members face using the lifespan, situational, wellness, and hierarchical needs perspectives.
26. In what ways did human service professionals use the whole person perspective when treating
Mary, who was hit by an automobile?
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Answer Key
1. c
2. c
3. a
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