Management and Supervision in Law Enforcement 7th Edition

Chapter 1 MANAGEMENT, SUPERVISION AND LEADERSHIP _________________________ Chapter 1 Learning Objectives After completing this chapter, students will know • What basic management skills are important • What four tools successful managers use • What personal characteristics most successful managers exhibit • What management style is best suited for law enforcement work • Who from the business world has helped shape management and how • What management

Chapter 10 DISCIPLINE AND PROBLEM BEHAVIORS _________________________ Chapter 10 Learning Objectives After completing this chapter, students will know: • How morale and discipline differ • What the purpose of discipline is • What a fundamental management right is • What the foundation for most disciplinary actions is • What the 10/80/10 principle is • How a problem employee is characterized • What types of personalities might be likely

Chapter 11 COMPLAINTS, GRIEVANCES AND CONFLICT _________________________ Chapter 11 Learning Objectives After completing this chapter, students will know • Who may register a complaint • What categories of law enforcement misconduct are often included in external complaints • How complaints might be reduced • What the most common causes of internal complaints are? • How job satisfaction, communication and performance are related • What the Pinch Model

Chapter 12 STRESS AND RELATED HAZARDS OF THE JOB ___________ Chapter 12 Learning Objectives After completing this chapter, students will know • Whether stress must always be negative • What common sources of stress are • What the four categories of stress are • What a major source of stress may be • Which law enforcement officers face stress from additional sources • What physical problems

Chapter 13 DEPLOYING LAW ENFORCEMENT RESOURCES AND IMPROVING PRODUCTIVITY _________________________ Chapter 13 Learning Objectives After completing this chapter, students will know • How area assignments are determined • How patrol size is determined • Why rapid response may be important • What basic premise underlies random patrol • What the Kansas City study of preventive patrol found • What methods of patrol might be used • What the crime

Chapter 14 BUDGETING AND MANAGING COSTS CREATIVELY _________________________ Chapter 14 Learning Objectives After completing this chapter, students will know • What purposes a budget serves • Who is responsible for preparing the budget • How most budgets are developed • Whose input is vital to any budget • What categories are typically included in a budget • What the greatest cost in a law enforcement budget

Chapter 15 HIRING PERSONNEL AND DEALING WITH UNIONS _________________________ Chapter 15 Learning Objectives After completing this chapter, students will know • What steps the selection process involves • What the most common screening methods used in the hiring process are • What major employment legislation affects hiring for law enforcement agencies • What the EEOC is and how it affects hiring practices • What

Chapter 16 MEASURING PERFORMANCE: ASSESSMENT AND EVALUATION _________________________ Chapter 16 Learning Objectives After completing this chapter, students will know • What the basic purpose of evaluation is • What the three typical forms of inspection are • Who should conduct a performance appraisal • What purposes performance appraisals serve and what their main purpose should be • What function job standards serve and in what

Chapter 17 LEARNING FROM THE PAST; LOOKING TO THE FUTURE _________________________ Chapter 17 Learning Objectives After completing this chapter, students will know: • What currently is most important in management skills • How the public will change in the future • What Forecasting International rates as the most powerful force now changing law enforcement • What the top ten trends, as identified by

Chapter 2 THE ORGANIZATION AND STRUCTURE OF AMERICAN POLICING _________________________ Chapter 2 Learning Objectives After completing this chapter, students will know • How law enforcement agencies were traditionally organized • What line and staff personnel are • What advantages and disadvantages are associated with specialization • What the chain of command does • What type of organization law enforcement managers should recognize • What the emerging

Chapter 3 THE POLICE MISSION: GETTING THE JOB DONE _________________________ Chapter 3 Learning Objectives After completing this chapter, students will know • What should drive an organization • How goals differ from objectives and work plans and from policies and procedures • What the relationship between Collin’s flywheel challenge and the doom loop is • What typical levels of management exist in

Chapter 4 COMMUNICATION: A CRITICAL MANAGEMENT SKILL _________________________ Chapter 4 Learning Objectives After completing this chapter, students will know • What the communication process involves • How much of a message is conveyed by body language and tone of voice rather than words • What the weakest link in the communication process is • What barriers can hinder communication • What directions communication can flow • What

Chapter 5 DECISION MAKING AND PROBLEM SOLVING AS A MANAGER _________________________ Chapter 5 Learning Objectives After completing this chapter, students will know • What fosters a decision-making, problem-solving environment • What levels of decision making exist • What kinds of decisions managers must make • What functions may be served by the brain’s left and right sides • What basic methods are commonly used

Chapter 6 TIME MANAGEMENT: MINUTE BY MINUTE _________________________ Chapter 6 Learning Objectives After completing this chapter, students will know • What time management is • What the greatest management resource is • What is at the heart of time management • How the Pareto Principle applies to time management • How to learn where your time is actually going • What helps you manage time minute

Chapter 7 TRAINING AND BEYOND _________________________ Chapter 7 Learning Objectives After completing this chapter, students will know • How training and educating differ • What the manager’s single most important objective should be • What two areas related to training are most commonly involved in civil lawsuits • What are key ways to avoid civil liability related to training • What three variables affect

Chapter 8 PROMOTING GROWTH AND DEVELOPMENT _________________________ Chapter 8 Learning Objectives After completing this chapter, students will know • What the workplace culture is • What norms are and why they are important • Where an officer’s first loyalty must lie • How managers can shape the workplace culture • What the Johari Window describes • What a necessary first step for growth and development is • What

Chapter 9 MOTIVATION AND MORALE _________________________ Chapter 9 Learning Objectives After completing this chapter, students will know • What motivation is • What theories of motivation have been proposed by Maslow, Herzberg, Skinner, Vroom, Morse and Lorsch • Which kind of reinforcement is more effective and when reinforcement should occur • What the most common external motivators are • What internal motivators include • How the law enforcement