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Chapter 1 1 Improving your communication skills will enhance your career because
Copyright © 2014 Pearson Education, Inc. Business Communication Today, 12e (Bovee/Thill) Chapter 1 Achieving Success Through Effective Business Communication 1) Communication is the process of A) transferring information and meaning. B) listening actively. C) writing messages. D) none of the […]
Chapter 1 2 The nature of business communication hasn’t changed much in the past decade
Copyright © 2014 Pearson Education, Inc. 45) To help establish clear guidelines for ethical behavior, many companies provide employees a written A) ethics audit. B) ethical dilemma. C) ethical lapse. D) code of ethics. Answer: D Explanation: D) A code […]
Chapter 10 1 Which of the following would be the best opening for a routine request
Copyright © 2014 Pearson Education, Inc. Business Communication Today, 12e (Bovee/Thill) Chapter 10 Writing Routine and Positive Messages 1) When making a routine request, you should begin with A) an indication of the importance of your request. B) a statement […]
Chapter 10 2 In a letter agreeing to make an adjustment even though the buyer technically was at fault
Copyright © 2014 Pearson Education, Inc. 48) Because routine messages are so common in business, it is not necessary to pay attention to your tone when writing them. Answer: FALSE Explanation: Tone is important in all business correspondence. For a […]
Chapter 11 1 During the process of composing a negative message, you should try to
Copyright © 2014 Pearson Education, Inc. Business Communication Today, 12e (Bovee/Thill) Chapter 11 Writing Negative Messages 1) During the process of composing a negative message, you should try to A) choose a buffer that will distract your reader. B) gain […]
Chapter 11 2 If you must give an employee a negative performance review
Copyright © 2014 Pearson Education, Inc. 44) If you must give an employee a negative performance review, A) do so by email or fax. B) support your claims with careful documentation. C) limit your discussion to the areas where the […]
Chapter 12 1 When you’re writing a persuasive message, you can encourage a positive response
Copyright © 2014 Pearson Education, Inc. Business Communication Today, 12e (Bovee/Thill) Chapter 12 Writing Persuasive Messages 1) In general, the best persuasive messages ________ the audience’s motivations. A) avoid mentioning B) downplay C) openly address D) dismiss Answer: C Explanation: […]
Chapter 12 2 Deductive reasoning moves from specific evidence to a general conclusion
Copyright © 2014 Pearson Education, Inc. 44) Unlike more traditional promotional messages, those written for social media A) are less interactive. B) enable companies to engage in conversations about their products and services. C) allow for less transparency and openness […]
Chapter 13 1 Possible uses of online monitoring tools include all of the following except
Copyright © 2014 Pearson Education, Inc. Business Communication Today, 12e (Bovee/Thill) Chapter 13 Finding, Evaluating, and Processing Information 1) At the beginning of a research project, you need to A) develop a formal outline that you plan to stick to […]
Chapter 13 2 Some of the most useful and up-to-date resources available at libraries are online databases
Copyright © 2014 Pearson Education, Inc. 47) The difference between primary sources and secondary sources is that primary sources are those you create specifically for your project. Answer: TRUE Explanation: Secondary sources typically are published data sources (professional journals, periodicals, […]
Chapter 14 1 Which of the following is the least clear statement of purpose
Copyright © 2014 Pearson Education, Inc. Business Communication Today, 12e (Bovee/Thill) Chapter 14 Planning Reports and Proposals 1) The basic purpose of informational reports is A) to persuade the audience to act. B) to present recommendations and conclusions to a […]
Chapter 14 2 Internal reports are more likely to be misinterpreted than external reports.
Copyright © 2014 Pearson Education, Inc. 47) Internal reports are more likely to be misinterpreted than external reports. Answer: FALSE Explanation: Internal reports can be written with more candor and freedom than external reports. With external reports, the author needs […]
Chapter 15 1 When you’re writing a report, be sure to adapt to your audience by
Copyright © 2014 Pearson Education, Inc. Business Communication Today, 12e (Bovee/Thill) Chapter 15 Writing and Completing Reports and Proposals 1) To gain credibility with your audience in a business report, do all of the following except A) research all sides […]
Chapter 15 2 readers will prejudge the quality of your products or services by the proposal you submit
Copyright © 2014 Pearson Education, Inc. 46) Using words such as I and we decreases the formality of your report. Answer: TRUE Explanation: Formal documents do not use first-person personal pronouns. Therefore, using words such as I and we will […]
Chapter 16 1 Speeches and oral presentations are much like any other messages in that
Copyright © 2014 Pearson Education, Inc. Business Communication Today, 12e (Bovee/Thill) Chapter 16 Developing Oral and Online Presentations 1) Speeches and oral presentations are much like any other messages in that A) they require similar planning. B) they require no […]
Chapter 16 2 Planning a business presentation is similar to organizing a written message
Copyright © 2014 Pearson Education, Inc. 48) Planning a business presentation is similar to organizing a written message. Answer: TRUE Explanation: There is little difference in planning for a business message or a business presentation. Both types of communication require […]
Chapter 17 1 Which of the following statements about overhead transparencies is false
Copyright © 2014 Pearson Education, Inc. Business Communication Today, 12e (Bovee/Thill) Chapter 17 Enhancing Presentations with Slides and Other Visuals 1) Studies show that visuals can improve learning by up to ________ percent. A) 50 B) 100 C) 200 D) […]
Chapter 17 2 Overhead transparencies are old-fashioned visuals that are no longer used in business
Copyright © 2014 Pearson Education, Inc. 47) A major advantage of electronic presentations is the ability to make changes easily at the last minute. Answer: TRUE Explanation: The advantage to electronic visuals is that changes and modifications are easy to […]
Chapter 18 1 The best time for college students to begin developing a job-search strategy is
Copyright © 2014 Pearson Education, Inc. Business Communication Today, 12e (Bovee/Thill) Chapter 18 Building Careers and Writing Résumés 1) The best time for college students to begin developing a job-search strategy is A) about six months prior to graduation. B) […]
Chapter 18 2 When emailing your résumé to a prospective employer for a particular job
Copyright © 2014 Pearson Education, Inc. 44) When mailing a résumé, it is a good idea to A) have it delivered via Priority Mail. B) use a standard white #10 envelope. C) pay to have it delivered the next day. […]
Chapter 19 1 You’ll impress prospective employers with your application letter if you
Copyright © 2014 Pearson Education, Inc. Business Communication Today, 12e (Bovee/Thill) Chapter 19 Applying and Interviewing for Employment 1) The approach you take for an application letter depends on A) how badly you want the job. B) whether or not […]
Chapter 19 2 Unsolicited application letters are sent in response to advertised job openings
Copyright © 2014 Pearson Education, Inc. 45) Use the model for positive messages when you write a A) letter of resignation. B) letter of acceptance. C) letter declining a job offer. D) none of the above. Answer: B Explanation: B) […]
Chapter 19a 1 If you include an attention line in a business letter, you should place i
Copyright © 2014 Pearson Education, Inc. Business Communication Today, 12e (Bovee/Thill) Appendix A Format and Layout of Business Documents 1) The quality of paper is measured by A) length and width. B) weight and cotton content. C) color and texture. […]
Chapter 19b 1 Entries for the bibliography for a report following the Chicago style
Copyright © 2014 Pearson Education, Inc. Business Communication Today, 12e (Bovee/Thill) Appendix B Documentation of Report Sources 1) The Chicago humanities documentation style requires you to use A) the author-date system. B) the author-page number system. C) footnotes or endnotes. […]
Chapter 19c 1 You should include a comma when a date consists only of the month and year
Copyright © 2014 Pearson Education, Inc. Business Communication Today, 12e (Bovee/Thill) Handbook of Grammar, Mechanics, and Usage 1) Which of the following is a demonstrative pronoun? A) He B) This C) Who D) Anyone Answer: B Explanation: B) Demonstrative pronouns […]
Chapter 3 1 Intercultural communication can challenge supervisors in all of the following ways except
Copyright © 2014 Pearson Education, Inc. Business Communication Today, 12e (Bovee/Thill) Chapter 3 Communicating in a World of Diversity 1) “All the characteristics and experiences that define each of us as individuals” is the definition of A) ethnicity. B) diversity. […]
Chapter 3 2 Pearson Culture influences how messages are sent and received in the workplace
Copyright © 2014 Pearson Education, Inc. 44) When speaking with someone from another culture, avoid A) talking down to the other person. B) using any foreign phrases. C) paying any attention to the person’s body language. D) doing all of […]
Chapter 4 1 The three primary steps involved in preparing a business message are
Copyright © 2014 Pearson Education, Inc. Business Communication Today, 12e (Bovee/Thill) Chapter 4 Planning Business Messages 1) The three primary steps involved in preparing a business message are A) planning, writing, and completing. B) informing, persuading, and collaborating. C) defining […]
Chapter 4 2 All business messages have both a general purpose and a specific purpose
Copyright © 2014 Pearson Education, Inc. 45) Storytelling is A) inappropriate for professional communication. B) acceptable in business, but only for messages organized in the direct approach. C) an effective way to organize messages in a surprising number of business […]
Chapter 5 1 Which of the following sentences contains the strongest and most effective wording
Copyright © 2014 Pearson Education, Inc. Business Communication Today, 12e (Bovee/Thill) Chapter 5 Writing Business Messages 1) Which of the following statements that would appear in a business message best reflects the “you” attitude? A) You failed to enclose a […]
Chapter 5 2 You should always avoid using euphemisms, because they are inherently dishonest
Copyright © 2014 Pearson Education, Inc. 46) Adopting a “you” attitude in business writing is simply a matter of using the pronoun “you” as much as possible. Answer: FALSE Explanation: A “you” attitude means that the text is focusing on […]
Chapter 7 1 When it comes to writing messages in today’s business environment
Copyright © 2014 Pearson Education, Inc. Business Communication Today, 12e (Bovee/Thill) Chapter 7 Electronic Media 1) Email can be used for external communication A) regularly, although it is replaced in many cases by other tools. B) only for formal documents […]
Chapter 7 2 Due to budget constraints, very few employers now monitor employee email
Copyright © 2014 Pearson Education, Inc. 48) If you want to create a podcasting channel, plan on using a wide variety of topics and themes to keep the audience guessing and coming back for more. Answer: FALSE Explanation: If you […]
Chapter 8 1 Best practices for communicating via social media include all of the following except
Copyright © 2014 Pearson Education, Inc. Business Communication Today, 12e (Bovee/Thill) Chapter 8 Social Media 1) One of your sales representatives has begun using social networks to aggressively promote a new product line. As a manager, the best response would […]
Chapter 8 2 Communities of practice consist of people who share enthusiasm for a particular product or activity
Copyright © 2014 Pearson Education, Inc. 50) Business communicators use a wide range of specialized and private social networks, in addition to public networks. Answer: TRUE Explanation: Businesses and professionals use public, general-purpose networks; public, specialized networks; and private networks. […]
Chapter 9 1 The best visual for illustrating a manufacturer’s quality control process would be a
Copyright © 2014 Pearson Education, Inc. Business Communication Today, 12e (Bovee/Thill) Chapter 9 Visual Media 1) Compared to poorly written text, badly designed visuals are ________ to be noticed by your audience. A) less likely B) more likely C) just […]
Chapter 9 2 Including visuals in your report or presentation is a particularly powerful way to communicate
Copyright © 2014 Pearson Education, Inc. 44) Best practices during the production stage of a business video do not include A) keeping your camera still. B) capturing B-roll footage. C) framing each shot carefully. D) using special effects on your […]