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Writing summaries requires distinguishing between essential and superfluous details. Formal reports are typically analytical reports that may lead to recommendations. Answer: T An___________________ is a controlled form of observation designed to verify an assumption. Answer: experiment The logical flow of […]

The career-objective statement should be as vague as possible to cover a range of job possibilities. The passive voice should always be avoided. Answer: F Though your signature is required on a workplace letter, it does not indicate that you […]

The primary purpose of a document should affect the document’s overall shape and content. When added together, the pieces of a pie chart will total 100%. Answer: T The headings of a technical document should always be created first, before […]

Varying the margins throughout a document creates a unified appearance. Items in a list need not be written in similar grammatical form. Answer: F All documents are at least partly persuasive. Answer: T Some short documents may not need headings. […]

The three purposes of technical documents are to____________,____________, and__________. A résumé highlights skills relevant to aparticular job. Answer: functional Summaries may have ethical pitfalls. Answer: T The two broad categories of descriptions are ___________descriptions and _____________descriptions. Answer: process, product Answer: […]

Always assume that any email message you send will be read by unintended audiences. Icons resemble the items they represent. Answer: T In addition to content,organization,style,and design,ask usability testers about the________________, ________________ and______________________ consideration of a document. Answer: ethical, cultural, […]

___________text has even right margins. Formal procedures designed to give a company an official record of a procedure and how it should be performed are called . Answer: Standard operating procedures The list of references, appendices, glossary, and other supplemental […]

The three types of grid patterns for documents are________,________, and___________. Corporate Websites are rarely interactive. Answer: F A company’s social media director determines the most effective uses of social media to reach customers. Answer: T Acknowledging contributors to your proposal […]

In technical writing, the topic sentence is usually placed at the end of a paragraph. The title of a description should be clear and limited. Answer: T Photographs are helpful for showing realistic views. Answer: T The relationship connection is […]

Subject directories are indexes of information that are maintained by computer programs. Be diplomatic in a refusal letter. Answer: T A document prepared for an international audience should include visuals that are simple and honest. Answer: T Tables are appropriate […]

Rather than review a document’s contents, closing summaries introduce new information and ideas. The three categories of proposals are informational, progress, and sales. Answer: F The three categories of definition are_______________, _______________, and _____________ Answer: parenthetical, sentence, and expanded A […]

___________is the process of breaking information into smaller units. Any area of a page that is not filled with visual elements, graphics, or text is called. Answer: white space For most software products, online instructions have largely replaced user manuals. […]

Most formal reports are written for decisionmakers. __________ proposals are written in response to a request from a manager or customer, whereas____________ proposals are written without having been requested. Answer: Solicited, unsolicited ____________involves creating text-based messages on a computer or […]

Definitions can have societal implications. Action verbs and bulleted lists are useful in instructional brochures. Answer: T Formal proposals should be presented only in email or memo format. Answer: F Any item can be described in only one way. Answer: […]

An email ‘signature’is not legally binding. Key words and search phrases should be as general as possible. Answer: F A set of instructions usually follows a problem/solution sequence. Answer: F Always ask for permission to include an individual as a […]

When setting up a videoconference with international audience members, choose a time that is convenient for everyone. Handwritten thank you letters are unprofessional. Answer: F In a chronological sequence, a description begins at one location and ends at another. Answer: […]

Effective technical documents can be created without first performing an audience analysis. Visuals used with definitions do not need to be labeled. Answer: F Well-designed documents address a diversity of readers. Answer: T Distorting images may help you create a […]